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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,248 Reviews

6,248 Reviews of Mark Christopher Auto Center - Service Center

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November 22, 2019

Mark Christopher service Excellent service Respectful Courteous. Highly recommended. Completed work in timely manner. Performed above and beyond. I would recommend them to an More

by DENNISMORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Jensen, Rodney Reid, Matt Torres
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

Good and timely service Timely service and waiting for drop off time was short.schedule maintenance was short, pick up time was a short time and car was ready and was More

by Patrick McCain
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rodney Reid
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

On time and pleasant. They properly diagnosed and fixed a leaky a.c. compressor on time and for a reasonable amount on my 2017 Silverado LT 1500. Appreciated that they also More

by Johnny Guapo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2019 -

Mark Christopher Auto Center responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

Exelente service Always been doing my service at Mark Christopher because they are very nice personal to work with And have ready my vehicle when they promised. More

by daisysanchez251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

It's a keeper Friendly, informative, thorough and overall pleasant experience. As a first-time service customer, it was a very pleasant experience to deal with Juan More

by ltoons07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Ardon, Rodney Reid
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

3 days and 4 messages without a response Dropped my truck off for warranty work. I said I would leave the truck for 4 days as I would be out of town. I returned and on the morning of the 5th More

by brettpoakes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julie Escobar
Jan 16, 2020 -

Mark Christopher Auto Center responded

Brett, we appreciate you sharing your experience with Mark Christipher Auto Center. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust again. Thank you, and I look forward to hearing from you soon. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 22, 2019

Happy Customer Had a great experience with Erik Silva in the service department. He always kept me informed about the services that my car needed and the time it wo More

by ELAINNA777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Dec 02, 2019 -

Mark Christopher Auto Center responded

What an enjoyable review to read.  It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2019

Issue continues Took my car in for check engine light, was advised it was the camshaft paid $450 gave them time to properly work on my vehicle, picked up the next day More

by Rarriaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Jan 16, 2020 -

Mark Christopher Auto Center responded

Thank you for sharing details of your experience with us. At Mark Christopher Auto Center we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 21, 2019

Oil Change/Door Armrest Missing Piece Normal oil change service. Worked with Service Manager Matt to resolve issue on missing door armrest piece. Didn’t resolve it but Matt did provide gre More

by ERNIE_SILVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Dec 02, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 21, 2019

Bad service, ray was nice Took my car in for the second time for a dead battery, they kept it overnight couldn't find anything, kept calling no answer, came back with interior More

by Jessica.gaglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
Jan 16, 2020 -

Mark Christopher Auto Center responded

Jessica, we appreciate you sharing the issues you experienced. Rest assured, we would be happy to remedy this situation for you. We value you and your business and we are eager to right the wrongs regarding your experience. Please contact me and we will work to correct these problems. Thank you for your patience and understanding. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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