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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,249 Reviews

6,249 Reviews of Mark Christopher Auto Center - Service Center

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November 11, 2019

Always a pleasure Getting my car serviced at Mark Christopher is always a pleasure. Up front it is easy to schedule an appointment and check in. Communications is alway More

by TRACYBIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Aceves
Nov 11, 2019 -

Mark Christopher Auto Center responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 11, 2019

Service department The last few times I have been into the service department it’s always the runaround. If it’s not the normal warrantee that they always fight me on. I More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dario
Nov 12, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

Great Dario was great i had an emergency and he was able to get me in and out so i could get to my kids soccer game. Thank you Dario!!! Thank you to the Tec More

by carlos_morell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

Excellent service As always, a great experience. An efficient check in process, timely responses and great outcomes. This has become the normal experience in my experie More

by ERIC.BISHOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan in service
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

Oil change I went for my 1st oil change since I bought my car here. The service was great, the employees were very friendly, and overall had a great experience. More

by MS.MAYRA.BUENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Flete
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

Best service provided every time Every time I come to Mark Christopher I get treated awesome and never have an issue. My service rep Ray is the best and he makes sure I’m taken care More

by dflo562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

Easy & fast service Super easy every time to drop off & pick up car for service. Although car wash is complimentary, it isn’t always done or very minimal. People are rea More

by AMI.GRIMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 10, 2019

It was good It was good, service was friendly and they took care of my issue promptly and professionally. Couldn’t be happier with the staff and the service More

by EZE422013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario gomez
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2019

Best dealer ever Mark Chistopher never lets me down. They have serviced all of my vehicles for over 25 years. They are always fair and courteous to me. I would strongl More

by rreid26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 10, 2019 -

Mark Christopher Auto Center responded

Thank you so much for your review! Happy customers are our goal and our mission, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 09, 2019

Once payment received, no one cared to pull up my car for me Service was good, time to complete work was good, but when it came time to pick up my vehicle, well that's a different story. Once I paid for my servi More

by Andrew
Recommend Dealer
No
Employees Worked With
Juan and cashier personal.
Nov 12, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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