Mark Christopher Auto Center - Service Center

EXCELLENT CUSTOMER SERVICE It starts from the moment you enter and my customer service rep was amazing. As a woman I get scared to compete the car maintenance etc, but this rep It starts from the moment you enter and my customer service rep was amazing. As a woman I get scared to compete the car maintenance etc, but this rep was AWESOME! I love when someone is knowledgeable and takes pride in their work. More

Oil and tire rotation I have custom rims on my truck with a lock on one lug nut. Concern it might get scratched when I get the tires rotated. Reassured they would use a di I have custom rims on my truck with a lock on one lug nut. Concern it might get scratched when I get the tires rotated. Reassured they would use a different socket all good. More

Service visit extraordinaire! My car needed quick but expert attention.... no challenge for Jackie, Robert and Jeff Rizzie! They focused on the problem - addressed it - resolved it My car needed quick but expert attention.... no challenge for Jackie, Robert and Jeff Rizzie! They focused on the problem - addressed it - resolved it and had the car back in service to meet our needs. Great job guys(and gal)! More

Poor communication Bad experience!!! I was told my car would be done at 1100 am. I dropped it off at my appointment time at 830 am. Just getting an oil change and a r Bad experience!!! I was told my car would be done at 1100 am. I dropped it off at my appointment time at 830 am. Just getting an oil change and a recall on the electrical system. At 1200 I called to check status. I received attitude from the man I spoke with. Then he said some female was assigned to me and would call in about 1 1/2 hrs. At about 130 I called back and was told it still wasn’t done. Then around 250 I called again and spoke to someone who said it was done and that the female never called me because she had to leave work early. I called back at 300 trying to get a shuttle ride and left a message but nobody ever returned my call. Poor service!!! And on top of it for the 2nd time I was told my car would be washed and when I picked it up I was told it was washed only to see it and see that it wasn’t washed!!! Very disappointed in how things are being ran here!!! More

Oil change I went in for an oil change, learned it was free . I received 2 free with purchase , so that was a nice surprise. Jackie is the service representative I went in for an oil change, learned it was free . I received 2 free with purchase , so that was a nice surprise. Jackie is the service representative, who usually held me, she is always so friendly & helpful. More

Unbelievably great service on every aspect of our visit!! We are beyond happy with the stellar service and customer assistance we receive at Mark Christopher Chevrolet!! This is a top notch dealership with st We are beyond happy with the stellar service and customer assistance we receive at Mark Christopher Chevrolet!! This is a top notch dealership with staff that go above and beyond to assist customers and provide quality service! More

Exelent I feel very good whit the personal every time I need service for my I pickup is fast ,bueno que mas quiere que le diga el servicio es exelente I feel very good whit the personal every time I need service for my I pickup is fast ,bueno que mas quiere que le diga el servicio es exelente More

Tire replacement and brakes Juan Fletes is the reason I continue to return to Mark Christopher Chevrolet. He always takes care of me and does his best to minimize the cost for a Juan Fletes is the reason I continue to return to Mark Christopher Chevrolet. He always takes care of me and does his best to minimize the cost for all service. More

Jodi Miller- CT6 I have a 2017 CT6 Cadillac I brought the car in for a thermostat sensor and a pinhole in the radiator it is covered under my extended warranty . I dro I have a 2017 CT6 Cadillac I brought the car in for a thermostat sensor and a pinhole in the radiator it is covered under my extended warranty . I dropped my car off on November 14 and I was given a loner that was not a Cadillac, I called multiple times to see if a Cadillac would be available for my loner and I will never received a return call periI dropped my car off on November 14 and I was given a loner that was not a Cadillac, I called multiple times to see if a Cadillac would be available for my loner and I will never received a return call. My car was finally ready for pick up on November 29 and when I picked it up it was dirty and not washed. Today when I was driving to work I noticed the thermostat was not working again and I called the service department and they told me they do not have any learners available for a week but I can bring it in and they will look at it but I will not have a car. More

Service This was my first time at this dealership and I was pleasantly impressed. The service team provided excellent attention and service. I highly recommen This was my first time at this dealership and I was pleasantly impressed. The service team provided excellent attention and service. I highly recommend them for future service needs. More