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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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November 01, 2019

Oil Change The people were very nice and friendly. the service personnel were very knowledgeable. They keep me informed of everything they did. They answered More

by MEJICOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Reid, Matt Torres
Nov 04, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 01, 2019

Awesome customer service The whole service dept. is amazing and super helpful! The cashiers are so sweet, the advisors are fun to work with and Jeff is an amazing manager. More

by JESSICARAEANNSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray, avo, Sam, Juan, Jackie, Robert, Julie, Erik, Veronica, Martha
Nov 04, 2019 -

Mark Christopher Auto Center responded

To say thank you is not enough, Jessica! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2019

Service advisor Ray I gibe service 5 stars- Servixe- My vehicle is 05 Yukon 2500. service advisor goes out his way and explain issues and has them solve. In a positive wa More

by Yv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
Nov 01, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 31, 2019

Long Wait time and untrustworthy. I took my car in for its normal oil change and Tire rotation service and it took 3 hours when there was only 1 car in the drive before me. I also noti More

by EAZORBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia in service.
Nov 04, 2019 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please contact us when you can so we can address this together. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Recall Came in for a recall on my Malibu. Service was fast and satisfying. I appreciate it and I'm thankful for the good costumer service More

by AMartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 30, 2019 -

Mark Christopher Auto Center responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Oil change/ recall I called on Monday evening to set up an appointment for the next day, I think it was Robert who I was speaking with. Asked me what's a good time, I t More

by GILBERTGARCIA46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

One Happy Chevy owner Couldn't Ask for better dealership from the day I walked in the door...2017 I purchased a new 3500 high country dually..all services are done at the d More

by HORNCYCLEWORKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Excellent customer service Greatly impress with Mark Christopher web site ability to set service appointments. Personal follow up front the service personnel before during an More

by JROMAN1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra form service
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

Unsatisfactory Work performed on vehicle questionable. Engine still makes a rattling noise. Timing chain supposed to be replaced. Work order says I refused to have r More

by not happy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray peters
Nov 04, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 30, 2019

A good one Good honest people no bs got my truck fix and when I got it back my truck felt great I'm happy with the work they did More

by PLOPEZ5499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert khoury
Oct 31, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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