Mark Christopher Auto Center - Service Center

poor customer consideration I was told by the service tech the car would be done in an hour no longer than 1 and a half hours...I specifically asked are you sure...he said yes... I was told by the service tech the car would be done in an hour no longer than 1 and a half hours...I specifically asked are you sure...he said yes...it took over 3 hours every time I asked about it they said 20 more minutes if the service tech would have just taken the time to say sorry it is taking longer than expected I wouldn't have waited. I missed 2 appointments which cost me $ for not cancelling 24 hours ahead..inconsiderate.... I could have left and came back to pick up later...when car was ready I asked him up front why didn't you let me know you guaranteed me... he said "I was away from my desk" for three hours?...no excuse More

1st year service Service only took an hour and was told it was going to be 4 hrs. Very quick and easy. Can’t remember the woman’s name I dealt with in the service dept Service only took an hour and was told it was going to be 4 hrs. Very quick and easy. Can’t remember the woman’s name I dealt with in the service dept. She was at the first desk with a plaid keyboard. Very nice, friendly and helpful. More

David Miller in Service Department was outstanding David Miller in the Service Department was outstanding. He was polite and kept me updated on a regular basis. Repairs were covered under warrantee, David Miller in the Service Department was outstanding. He was polite and kept me updated on a regular basis. Repairs were covered under warrantee, and so was a loaner vehicle. The loaner was almost new and an excellent vehicle to use during the 10 days of repair. Service technicians were thorough and caught an issue that was also resolved. The only negative critique was that my car was filthy when I picked it up. After 10 days of being on a lot, not garaged, it was worse than when it arrived there. In my experience, dealerships clean cars prior to returning to customers, especially after a long period. More

Great Service I have purchased 3 car from Mark Christopher, I love this place I will not go anywhere else. My service adviser Jackie Klosky is great, she answers I have purchased 3 car from Mark Christopher, I love this place I will not go anywhere else. My service adviser Jackie Klosky is great, she answers all my question, very professional & knows her job More

Oil change and tire rotation I bought my SUV and receive all services at this location. The staff is very accommodating and professional. The lounge has great coffee and TV for yo I bought my SUV and receive all services at this location. The staff is very accommodating and professional. The lounge has great coffee and TV for you to enjoy while waiting. They even provide chargers for your phone since you’ll be there for an hour or so most times. They offer shuttles and loaners but that will depend on the type of service and length of your wait. Overall, not a bad experience. More

Courteous, professional, and attentive to my needs. I had a great experience from beginning to end. My service Advisor was very helpful. He thoroughly explained what my vehicle needed and took his tim I had a great experience from beginning to end. My service Advisor was very helpful. He thoroughly explained what my vehicle needed and took his time prioritizing. My advisor was a great communicator as well. More

not happy with service had oil changed, grease on door ,hood and grille bar. Oil drips front under hood. Oil on cross member said I need air filter, new last 1k miles San had oil changed, grease on door ,hood and grille bar. Oil drips front under hood. Oil on cross member said I need air filter, new last 1k miles Sandra did good for her part. More

Really bad and disappointing Had an appointment for specific item. Came from 2 hours away and took a day off. Asked in addition to fix my spare key. It took all day without addres Had an appointment for specific item. Came from 2 hours away and took a day off. Asked in addition to fix my spare key. It took all day without addressing original reason for coming. Lady in office was not helpful. She made the decisions for me without consulting me. Came to pick up the car to find out that it was a waste of a day off as well as my time. Was supposed to get a call today to reschedule and no one called yet. More

Great Service I was greeted by Dario Gomez who took down all my information regarding my Engine light warning and other concerns I had. He made sure everything was I was greeted by Dario Gomez who took down all my information regarding my Engine light warning and other concerns I had. He made sure everything was taken care of and it was done within the estimated time he gave me. I had to wait for the repair so I was there a while but the waiting room was comfortable enough. I always go to Mark Christopher for service and purchasing my car. More

Excellent service Everyone at the dealership were amazingly helpful. Car came back like brand new! My car was picked up and a loaner was dropped off at my work. Didn’t Everyone at the dealership were amazingly helpful. Car came back like brand new! My car was picked up and a loaner was dropped off at my work. Didn’t take one extra minute out of my day. More