Mark Christopher Auto Center - Service Center

3 times the charm at Mark Christopher Cadillac - finally I have had to bring my vehicle back to service for the exact same 3 reasons 3 times now. Finally everything appears to be resolved. I should NOT hav I have had to bring my vehicle back to service for the exact same 3 reasons 3 times now. Finally everything appears to be resolved. I should NOT have to bring the vehicle back this many times, especially when the technicians have heard / experienced the same issues that I brought it in for. More

excellent and on time they do what they say and over deliver. I have purchased multiple cars from MC in support of my business and they are my dealer of choice. they do what they say and over deliver. I have purchased multiple cars from MC in support of my business and they are my dealer of choice. More

Service I was explained the repairs and what parts were covered under my extended warranty and what would cost me out of pocket. I waited for my car. This was I was explained the repairs and what parts were covered under my extended warranty and what would cost me out of pocket. I waited for my car. This was my 2nd time to complete my service. The first day was last month I left my vehicle all day for a diagnostic check. A part needed to be ordered. When I made my appointment for yesterday they ordered the part to have it in stock. Not everything was covered under my extended warranty. I had to come back when I could budget the $500+ which was yesterday. More

Oil change Julie Escobar was very professional and kept me informed of the progress on my truck. Was out in an hour and a half and that’s only because I was an h Julie Escobar was very professional and kept me informed of the progress on my truck. Was out in an hour and a half and that’s only because I was an hour early. More

poor customer consideration I was told by the service tech the car would be done in an hour no longer than 1 and a half hours...I specifically asked are you sure...he said yes... I was told by the service tech the car would be done in an hour no longer than 1 and a half hours...I specifically asked are you sure...he said yes...it took over 3 hours every time I asked about it they said 20 more minutes if the service tech would have just taken the time to say sorry it is taking longer than expected I wouldn't have waited. I missed 2 appointments which cost me $ for not cancelling 24 hours ahead..inconsiderate.... I could have left and came back to pick up later...when car was ready I asked him up front why didn't you let me know you guaranteed me... he said "I was away from my desk" for three hours?...no excuse More

1st year service Service only took an hour and was told it was going to be 4 hrs. Very quick and easy. Can’t remember the woman’s name I dealt with in the service dept Service only took an hour and was told it was going to be 4 hrs. Very quick and easy. Can’t remember the woman’s name I dealt with in the service dept. She was at the first desk with a plaid keyboard. Very nice, friendly and helpful. More

David Miller in Service Department was outstanding David Miller in the Service Department was outstanding. He was polite and kept me updated on a regular basis. Repairs were covered under warrantee, David Miller in the Service Department was outstanding. He was polite and kept me updated on a regular basis. Repairs were covered under warrantee, and so was a loaner vehicle. The loaner was almost new and an excellent vehicle to use during the 10 days of repair. Service technicians were thorough and caught an issue that was also resolved. The only negative critique was that my car was filthy when I picked it up. After 10 days of being on a lot, not garaged, it was worse than when it arrived there. In my experience, dealerships clean cars prior to returning to customers, especially after a long period. More

Great Service I have purchased 3 car from Mark Christopher, I love this place I will not go anywhere else. My service adviser Jackie Klosky is great, she answers I have purchased 3 car from Mark Christopher, I love this place I will not go anywhere else. My service adviser Jackie Klosky is great, she answers all my question, very professional & knows her job More

Oil change and tire rotation I bought my SUV and receive all services at this location. The staff is very accommodating and professional. The lounge has great coffee and TV for yo I bought my SUV and receive all services at this location. The staff is very accommodating and professional. The lounge has great coffee and TV for you to enjoy while waiting. They even provide chargers for your phone since you’ll be there for an hour or so most times. They offer shuttles and loaners but that will depend on the type of service and length of your wait. Overall, not a bad experience. More

Courteous, professional, and attentive to my needs. I had a great experience from beginning to end. My service Advisor was very helpful. He thoroughly explained what my vehicle needed and took his tim I had a great experience from beginning to end. My service Advisor was very helpful. He thoroughly explained what my vehicle needed and took his time prioritizing. My advisor was a great communicator as well. More