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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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August 23, 2019

The experience was professionally cordial and expedient. The service professionally cordial and informative. The work was done in the estimated time. The service representative was professional and informati More

by MANNYAC69
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nobu
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2019

Good quick service No problems. Service rep Eric was very helpful This wasn’t my first visit to the service center but it was the most satisfying in all the other vists More

by pjreyes61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Silva
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2019

All good in the neighborhood Good visit as usual, my service rep was very helpful and kept me informed during my repair visit. Also suggested other repair recommendations based on More

by BMORALES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kat Valle
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 22, 2019

Great, informative service from everyone Mike in service took care of us, even providing a rental car equivalent to ours when the service was going to require an over night stay. More

by BROOKEAS03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike in service
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 22, 2019

Excellent service Honestly this has been the best experience i have dealt with since i drove my car in and drove it for service Dario Gomez was extremely helpful and More

by lucianodominguez61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario Gomez
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

August 22, 2019

Poor customer Servise poor Servise .. Had very little customer service when replacing the engine of Sierra Denali. Had to come back because there was sparks(fire) (flames) coming out of More

by Mashectornieves90646810000000000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Villalobos
Aug 27, 2019 -

Mark Christopher Auto Center responded

We acknowledge your review and are currently looking into the events you’ve detailed. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2019

1st Expereince w/Mark Christopher Service Dept. This was my first experience w/ the service dept. I had an 8:20am appointment to have my Cad. XT5 serviced.The service was completed in a timely manne More

by danandhope72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynette&
Aug 26, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 22, 2019

Talked to me like I was dumb I came in to get a key fob, i was told it would be $104 &that i could program it myself ( I had programmed a key before). I told the guy helping me th More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I cant recall their names
Aug 27, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2019

Service I was really impressed by the detailed information as well as the attention and good attitude by the service personnel. The cleaning of the car was gr More

by kbasklove4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill g.
Aug 21, 2019 -

Mark Christopher Auto Center responded

Thank you for sharing your feedback! Glad to hear that you are impressed with the service we offer here at Mark Christopher Auto Center. If there is anything more we can do for you please come back and see us any time! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 20, 2019

Excellent!!! Awsome place to bring your car to get serviced. Love the customer service here they are always so helpful and polite . I recommend the dealer/ service More

by FPEREZ83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 21, 2019 -

Mark Christopher Auto Center responded

Thanks for leaving a review! We truly appreciate your business and if you have any questions or if we can be of further assistance, please do not hesitate to call us. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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