Mark Christopher Auto Center - Service Center

Poor Service to fix the same problem with my CUE System When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contac When I brought my cadillac to show them the CUE system touch screen did not work and screen shattered the first service guy told me I'd have to contact the manufacturer. So I did and the lady was very good and empathetic to my concern. She informed me I would reluctantly have to go back to the dealership I bought the car that charged me $1600 two years ago to replace the CUE, to give me an estimate to replace it again. When I saw another service sales person Dave, he was not very empathetic at all. When I had the car diagnosed I asked if he wanted the name of the manufacturer and he said he didn't need it and I would have to contact them myself once they gave me the estimated cost of repair. Thankfully the manager, whose name I did not receive, said the manufacturer agreed not to charge me since it wasn't my fault the screen cracked and touch screen didn't work again. At least when my husband dropped off the car, it didn't take long to repair and now it is working well. My husband did inform someone that there was a CD stuck in the player, but they did not even check to get it out per Dave, as he wasn't told about a CD when I picked up the car. Dave did tell me these were two separate units, so I guess this other guy didn't want to even tell my salesperson to check it. Poor customer service all around. I doubt if I ever decide to buy another Cadillac if I'll use this dealership. When I decided to buy out my lease, the salesperson kept trying to get me to buy the next model since he could not find me another SRX. I guess if I didn't buy the next model, so customer service went down. More

Friendly Staff Everyone we encountered was very friendly. Great customer service! We have been here twice for service and both times worked with Dario. He’s great! Everyone we encountered was very friendly. Great customer service! We have been here twice for service and both times worked with Dario. He’s great! More

Unhappy Service Customer. Good Dealership, but they need more loan cars. I bought a new 2018 Cadillac XTS, and they have a limited number of loaners. I have a Lexus, and when Good Dealership, but they need more loan cars. I bought a new 2018 Cadillac XTS, and they have a limited number of loaners. I have a Lexus, and when I take it in for service, they ALWAYS have a loan car for me waiting. I waited at the service dept. for (5) hours. That's not acceptable. I live in Moreno Valley and it's a distance to travel back and forth. I need a loan car. More

Good Service Quick service, very friendly and helpful. Took my car in to have the ac checked get an inspection before a road trip and it worked just fine with no p Quick service, very friendly and helpful. Took my car in to have the ac checked get an inspection before a road trip and it worked just fine with no problems. The sales rep Dino was very helpful. More

Great Service Thanks to Bill M. And Juan F. For the great service. My wife said they were very helpful and explained what what was done to the truck after they were Thanks to Bill M. And Juan F. For the great service. My wife said they were very helpful and explained what what was done to the truck after they were done servicing it. Also thanks for the car wash. More

Excellent service Employees were very friendly, helpful, and professional. Took little time for them to get my information and my car was returned to me at the promise Employees were very friendly, helpful, and professional. Took little time for them to get my information and my car was returned to me at the promised time. Waiting area was clean. More

Service Dept Took my car in to fix what I thought was a coolant hose turned out to be a water pump my car was fixed Sam Aceves did a great job getting my car done Took my car in to fix what I thought was a coolant hose turned out to be a water pump my car was fixed Sam Aceves did a great job getting my car done More

Wonderful experience no complaints at all Fast and great customer services Samuel always makes sure my vehicle gets will taken care of and keeps me updated with the process definitely returnin Fast and great customer services Samuel always makes sure my vehicle gets will taken care of and keeps me updated with the process definitely returning for maintenance next month love this service More

Great customer service Service advisor kept me informed with updates and answered all my questions the personal touch of in person information great knowledge of cars and m Service advisor kept me informed with updates and answered all my questions the personal touch of in person information great knowledge of cars and motors More

Noise coming from wheels. Squeaking brakes and oil change It started on July 3rd, I called at 1:45pm to bring my car in, they said to bring it in before 3:00pm, I got there at 2:30pm, upon arriving no one kne It started on July 3rd, I called at 1:45pm to bring my car in, they said to bring it in before 3:00pm, I got there at 2:30pm, upon arriving no one knew what I was talking about, no shuttle because it’s out of the service range, no loaner for me either which could’ve all been avoided if the guy who answered my call on that day wouldn’t have hung up on me while I was still talking. I rescheduled for the following Tuesday And I drove home again. Tuesday I dropped off, went home in a loaner vehicle, they called around 4 to say the car was ready and if I wanted it washed and I said yes please, picked up the car, oil changed, noise in the wheel gone, the brakes still squeak which is “normal” for carbon ceramic brakes, my other corvette had carbon ceramic brakes and never squeaked, when I bought the car it didn’t squeak. the oil life was reset wasn’t reset but the service check list says it was, I’m wondering what else did the technician check off on that list but didn’t do.... and to top it looked like someone just rinsed it off with a hose because the car looked filthy, I would’ve said something to the service advisor but I took them 20 minutes to bring the car out let alone having to wait for them to attempt to wash it again. That’s the treatment I got for spending 145 thousand in cash from your dealership. More