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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,250 Reviews

6,250 Reviews of Mark Christopher Auto Center - Service Center

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May 29, 2019

BEST SERVICE IN TOWN GREAT CUSTOMER SERVICE EVERY TIME I COME IN, TIMELY PROMPT, AND COURTEOUS SERVICE, IT IS ALWAYS A PLEASURE TO COME IN, I WILL RECOMMEND THIS DEALER TO More

by JFLETES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ALL OF THE SERVICE STAFF
May 29, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 29, 2019

Okay but told it would be 90 minutes. Took to long Had an appointment at 12. Got there 5 till. Told my car would be ready in 90 minutes 175 minutes later it’s ready. I guess my service rep went on lu More

by mmccall423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan.
May 31, 2019 -

Mark Christopher Auto Center responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 27, 2019

Great experience I called and was able to schedule the soonest appointment for my vehicle, they called and let me know what the problem was and kept it until it was fi More

by rahsaan_reyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario, nobu
May 28, 2019 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 26, 2019

Friendly Staff Everyone here is super nice and understanding. They did a great job taking care of my car. I will be bringing my car back here for service no doubt ab More

by tboza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
May 26, 2019 -

Mark Christopher Auto Center responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2019

Bad customer service Very bad customer service at service department. Sam has been awful. He is unable to follow basic customer service procedures. Calling back a custome More

by Mas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam At Service.
May 29, 2019 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2019

Service at Mark Christopher I set my appointment and was in and out in about an hour. I appreciate the friendly staff in the service department and I would highly recommend Mark More

by WMYCHEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I worked with service this trip and do not see their names listed
May 26, 2019 -

Mark Christopher Auto Center responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2019

Great service visit The service visit yesterday went great. Bill and Jackie took excellent care of me. Kenny the shuttle driver was especially good in that my office is a More

by Rick B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky, Bill Morales, Kenny (shuttle)
May 26, 2019 -

Mark Christopher Auto Center responded

Rick, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Bill, Jackie, and the rest of the team does for our customers. Hope to see you again soon! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 25, 2019

Satisfied Customner I had another great experience at Mark Christopher Service Center. Jackie was very helpful in taking care of my needs on my vehicle even though I didn More

by wfdm1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Klosky
May 26, 2019 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2019

Great Service all the time When I need GM Service, which Includes, Chevy, GMC or Cadillac, I always take my vehicles to Mark Christopher Cadillac, my Service Advisor Dario is th More

by FLEETSERVICEME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario and Matt Torres Cadillac Service
May 26, 2019 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 24, 2019

I was treated like family. Great experience. They were very friendly and professional. Went for an oil change, I went and had lunch and when I came back it was finished. I would recommend to anyo More

by PETE.DOGGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Stevens
May 26, 2019 -

Mark Christopher Auto Center responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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