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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,230 Reviews

6,230 Reviews of Mark Christopher Auto Center - Service Center

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February 05, 2024

Appreciate the quick service . Excellent staff will be coming back in the future . Thank you Julie More

by israel3830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 05, 2024

Great customer service and selection of vehicles. Thank you to Edy and Cesar for all your help! More

by estrobaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edy Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar
Feb 07, 2024 -

Mark Christopher Auto Center responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

February 04, 2024

Brought my vehicle in this past Friday 2/2/24 for an oil change and inspection. I advised that there was a nail in the front driver side tire. After completing the oil change which the car smells after driv More

by tennesseet33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Mark Christopher Auto Center responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together to resolve this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2024

Quickly/efficient always professional , very happy with service on both my cars.Been that way for awhile More

by GOOSEAND25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Olson
Feb 06, 2024 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2024

Jeff Rizzi and his team always provide exemplary service and are always polite and professional. I am always recommending Mark Christopher because of the service I receive. More

by JCMARTINEZ507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Mark Christopher Auto Center responded

I really appreciate the kind recommendation, JC. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 04, 2024

Wait was extremely long. My service advisor was a terrible communicator with the status of my vehicle even after I asked him 3 hrs in. Total wait time with an appointment w More

by SHOOZE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember his name
Feb 06, 2024 -

Mark Christopher Auto Center responded

I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2024

Nobu Domon has been my Service Advisor since 2014. He has ALWAYS given me OUTSTANDING service. He IS the reason I travel a distance to have my service performed at Mark Christopher, even during the pa More

by Take 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Feb 05, 2024 -

Mark Christopher Auto Center responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 03, 2024

I had yet another great experience here! Always great customer service, they are very thorough and explain everything to me. They also had me in and out within 2 hours which I really appreci More

by califgurl1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2024

Avo Is my service rep here at the dealership, I highly recommend seeing him very thorough And does great in following up don’t hesitate to give them a call for your service needs More

by fakhouri00
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Mark Christopher Auto Center team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

February 02, 2024

We are pleased with our purchase. My boyfriend and I were looking to buy a truck and we were approached by salesman Luis. He was very kind and made us feel at ease. Buying a vehicle a More

by lyfe_lover
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Feb 05, 2024 -

Mark Christopher Auto Center responded

Thank you for the feedback! I am happy to hear about your positive experience at Mark Christopher Auto Center, and I am grateful you chose us for your automotive needs. I look forward to working with you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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