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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,196 Reviews

6,196 Reviews of Mark Christopher Auto Center - Service Center

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August 15, 2023

I always have a good experience when I come into service here. The diagnosis was quick and the parts were in stock. They were able to get me in and out in a timely manor. More

by kkelly11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie E
Aug 17, 2023 -

Mark Christopher Auto Center responded

Kelly, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Mark Christopher Auto Center and we look forward to your continued business! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 13, 2023

I have always had fantastic experiences with service on our Cadillac thanks to our great service advisor!!!! More

by HAWESINBAJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : our service advisor is the best!!! Nobu Damon
Aug 15, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 11, 2023

They did not deal fair or honest with me regarding their financial program. I knew I had a salvage car but I did not know a salvage car did not qualify for financial assistance. I paid the $190 and I want i More

by mawilridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caesar Cardenas, Julie Escobar
Aug 14, 2023 -

Mark Christopher Auto Center responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Jeff Rizzi, Service Director 909-975-3932

Aug 15, 2023 -

mawilridge responded

Good morning Mr. Rizzi, I called and left my cell number on your phone. I await your call. Thank you for reading my review and reaching out to me sir.

August 08, 2023

Muy buen servicio y muy buena atencion muy buena informacion muy buen servicio en el prestamo . Gracias. More

by saltvargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Mark Christopher Auto Center responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 08, 2023

The best experience ever. Alex S. was awesome and made this an easy purchase. Got everything I wanted with No pressure. We had alot of laughs. Would recommend this dealer ove More

by KMKHD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

August 05, 2023

If I would have known they did even scan my Vehicle for Diagnostics or inform me about The 0 2 sensor disconnected I would never Use Mark Christopher there policy suck an I will never refer any of my fa More

by RLWELLSAIRHEATING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 08, 2023 -

Mark Christopher Auto Center responded

Providing top-notch customer service is the goal I always strive for, and it appears that your experience does not reflect those standards. I would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

August 01, 2023

MCAC diagnosed my 2005 Cadillac Escalade, and within 2 days replaced my speedometer guages. I am very pleased with service from start to finish, my ESKIE was clean and shiny when I picked her up, running More

by susiemancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Aug 03, 2023 -

Mark Christopher Auto Center responded

Thank you for reaching out, Susie! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 31, 2023

MarkChristopher service was overall good, however, there should be signs to let people know the service bay and advisors are now indoors. More

by loreen_lujan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 02, 2023 -

Mark Christopher Auto Center responded

Thank you for the great feedback, Loreen! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 30, 2023

Job well done. Thank you for the new truck. I really appreciate it it it More

by Packerfan04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Ho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your feedback regarding your experience at Mark Christopher Auto Center and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 30, 2023

Good service, professional staff. Phone system should be updated to ensure pickup, and not routing through other departments. More

by tridacna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, Kayla Cliff
Aug 01, 2023 -

Mark Christopher Auto Center responded

Thank you for visiting Mark Christopher Auto Center. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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