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Mark Kia
Scottsdale, AZ
1,732 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,732 reviews
August 28, 2016
Incompetence at every turn We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and h We bought a used car there 3 weeks ago. The sales rep was Royce Bell, not very competent or bright, but one of the sales managers Bob helped out and he was great to work with. The price seemed right but there was a dent on the back of the car we weren't fond of. They agreed to fix it as part of the deal (signed a "We Owe" agreement). They finally called us a week later to tell us the car was ready. When we showed up, the dent was still there.....the sales rep had been fired and no one had followed up on the mess he left behind. Another sales guy named Kenny was supposed to take care of us. He offered to drive a service loaner car the following day to my husband's work and switch out the cars...all to make up for the mess and accommodate our schedules. He never showed....never answered our calls. I got a hold of the sales manager Bryce, who said he'd make it right......told me about all the messes Royce had made that he's having to clean up.....He agreed to give us a service loaner (rental car in case they were out of SLVs) while they fixed the dent. I dropped off the car at the Service department and they arranged for Enterprise to pick me up.....drive me to the rental car. A week later, we get a call from Royce (the fired sales rep) who's apparently hired back....and he tells me the car is ready for pickup and that he personally saw the car....the dent is gone and it looks great. When we showed up....the car was not ready. There was no apology....just "that's what I was told by my manager". I called him a liar for saying he personally saw the car and it was all fixed.....and he called me unprofessional...(haha...apparently being a customer is a profession and I owed him better service!) We asked to talk to Bryce ....who was there but hiding around the corner and never came out to face us. Luckily, sales manager Bob jumped in to help. He tracked down the car, the dent was fixed but there was only a coat of primer....still need to be painted, glass reinstalled, etc.... We still had the rental car Bryce had set up for us....but we just wanted this to be over with. A week later....(3 weeks since we signed papers and cut them a check) the car is ready. We turn in the rental car down the street at Enterprise....and Entreprise wanted to charge us because the dealership didn't extend the return date past 1 day. After I explained the situation to them, they said they'd send the bill to Mark Kia....and see what happens. When we went back to finally drive our new car home....it wouldn't start. Bryce had to come out to help and had the nerve to act annoyed/angry....we'd evidently inconvenienced him. No apology....no embarrassment for all the trouble he'd caused us. I'm still waiting for the Enterprise bill to be settled before taking further action against the dealership. Don't buy a car here....and if you have to deal with these people....ask for Bob. he's the only honest and courteous person I've dealt with there. More
by H. Renard
Employees Worked With
Royce Bell, Bryce, Bob, Jacob, Kenny
July 11, 2016
Fantastic experience, the BEST sales rep! Saw a car in my budget online, drove in to check it out,was to be my sons first car, right away your rep Michael Pope greeted us, and gave us room to Saw a car in my budget online, drove in to check it out,was to be my sons first car, right away your rep Michael Pope greeted us, and gave us room to look around, after bringing the vehicle down to test drive, Mark gave us the details of the vehicle and did not lie about anyof the things it would need for us to drive away, he was courteous, spot on HONEST and told us what we needed to know to make an informed decision. Although we did not purchase a vehicle from your dealership that day, I was extremely impressed (and thats hard to do!) with the way we were treated by Michael,and his manager whom we also met. I told him his mother should be very proud of the young man she has raised,and Michael assured me , hed let her know! My fiancee and I are also looking to purchase sometime int he future, he was a used car salesman also,and as I told him about Michael, he was alos impressed and said hed like to go back and have him help us with our next purchase, so , i am glad we have his business card, THANK YOU Michael for being just awesome and making our experience one Im still not over talking about!!! YOU ROCK!!! More
by nappyd043
Employees Worked With
Michael Pope
June 29, 2016
Came for the car, stayed for the dealer I can't tell you how many times I've been into a dealership and the salesman are all just so condescending and petty. They treat you like a 5 year old I can't tell you how many times I've been into a dealership and the salesman are all just so condescending and petty. They treat you like a 5 year old that doesn't know anything and it's ridiculous. But this dealership was different. Right away Bryce came and introduced himself and set about helping me. He was polite and I could tell he was a people person. I wanted a used truck, preferably a Tacoma or tundra and a friend of mine said they might have it at mark Kia so I decided to check it out. Bryce was extremely helpful and he actually knew a lot about some of the other cars we looked at, not just Kia vehicles. I didn't find any I liked that were within my budget but I will definitely be back to check the inventory when my wife wants to trade her car in. More
by Flaccidbf
Employees Worked With
Bryce young
June 29, 2016
First Class Bryce was amazing ! Very patient answering all of our questions and going above and beyond to get us into our beautiful new car. We will recommend Bry Bryce was amazing ! Very patient answering all of our questions and going above and beyond to get us into our beautiful new car. We will recommend Bryce and Mark Kia to all of our family and friends. More
by Boomer1
Employees Worked With
Bryce
June 29, 2016
Excellent! By far the best experience I've ever had at a car dealership. Bryce was so friendly and knowledgeable and for the first time I didn't feel pressured. By far the best experience I've ever had at a car dealership. Bryce was so friendly and knowledgeable and for the first time I didn't feel pressured. I could not be happier! More
by A.Smith
Employees Worked With
Bryce
June 27, 2016
Outstanding service As soon as I walked into the building I was greeted by someone and they were kind and polite helping me with everything I needed! It made my day a lot As soon as I walked into the building I was greeted by someone and they were kind and polite helping me with everything I needed! It made my day a lot easier with that kind of quick help I can't wait for my next interaction with them. More
by Cobalt
Employees Worked With
Travis Richardson
June 27, 2016
Price and negotiating I asked for no negotiation just bottom line and I got it. Compared to other same request from other dealerships I got the best deal They gave me a I asked for no negotiation just bottom line and I got it. Compared to other same request from other dealerships I got the best deal They gave me all I needed and treated me as I wanted to be treated More
by ninoslazar1
Employees Worked With
Joseph Perez
June 27, 2016
Respectful and honest Your rep Travis Richardson was helpful, respectful, and honest. He treated us as a buying customer would expect to be treated even though he knew we w Your rep Travis Richardson was helpful, respectful, and honest. He treated us as a buying customer would expect to be treated even though he knew we were only at the shopping stage. When we are ready to buy we will be back and ask for Travis. I will be recommending Travis as the one to see for any of my friends looking to buy. Your dealership is well stocked and courteous. More
by Peters, Mary
Employees Worked With
Travis Richardson
