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Mark Kia
Scottsdale, AZ
1,735 Reviews
If you are looking for the latest and greatest in craftsmanship, Mark Kia is the pot of gold at the end of the rainbow. Our sales associates welcome you to a lot full of options guaranteed to match your current lifestyle needs. No matter what car you choose, the financing department is prepared to provide the best financing possible.
Our service and parts departments work hard to make sure you're on the road for the long-haul. Through scheduled maintenance and repairs, we reduce car ownership stress and replace it with serenity, no matter what unexpected bumps pop up along the way.
Let Mark Kia help you cover all of your automotive needs. Contact us online, by phone at 480-425-5300 or stop by to see us at 3333. N 89th ST, Scottsdale, Arizona 85251. Proudly serving the greater Phoenix, Tempe, Mesa and Gilbert region.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,735 reviews
August 15, 2015
Great experience No Pressure I had a great experience with Kieran Murphy, the internet sales manager. He was very friendly and professional. Great interpersonal skills. He we a I had a great experience with Kieran Murphy, the internet sales manager. He was very friendly and professional. Great interpersonal skills. He we as not pushy at all -- no pressure. He answered all the questions that I had. He represents Mark Kia as a great place to shop. I was just looking. I ended up buying a Ford - got a family discount. Great experience even though I did not purchase. More
by gotwheels
Employees Worked With
Kieran "Dublin" Murphy
August 12, 2015
Find another dealership When beginning my hunt for the new 2016 Kia Sorento, I stumbled on Mark Kia on Cars.com showing the vehicles price being in the $21,000 range. Being i When beginning my hunt for the new 2016 Kia Sorento, I stumbled on Mark Kia on Cars.com showing the vehicles price being in the $21,000 range. Being intrigued by the price, I contacted a sales associate and requested more information. After a week of minimal communications and an unsopportive management, I was quoted $26,900! I contacted Kia Consumer Affairs who assisted in communicating my matter to the General Manager. After not hearing back from the dealership, I drove down to Scottsdale from San Diego, the manager and staff were willing to do business with me after that, bringing the final offer down to $24,800. Of course I had to give up the $1000 Kia Cashback guarantee in order to solidify the deal, but they enticed me with the 1 year complementary maintenance package (3 services) and additional options to include installed Side Step Bars. Assuming the side step bars were going to be installed on the next maintenance interval I departed for San Diego. To my surprise, I found out that I was not going to get the promised part because I did not bring it up during the examination of the vehicle. Bottom line, the sales associates and managerial staff showed lack of professionalism and business ethics. The 3 hours I spent in the dealership, I had to sit and witness immaturity and horseplay amongst the sales staff. Please train your employees on proper customer care and professionalism. More
by Derek Piotrowski
Employees Worked With
Alberto Jasso
August 09, 2015
Buyer beware My experience at Mark Kia, a buyer beware. I am a 28 year old with not great credit. Granted I've been working on it. Bought a car on my own, 2 yea My experience at Mark Kia, a buyer beware. I am a 28 year old with not great credit. Granted I've been working on it. Bought a car on my own, 2 years ago and got a horrible deal. That's what you get when your credit score is 498 and have no concept of credit. I got a 2007 Honda civic. I've paid my car payment on time for 30 payments, credit score went up 75 points, yay me! So let's skip ahead to the present. Found a car online at Mark Kia, a 2015 soul+ but you know the negative equity in my car wasn't helping so let's bump it down to the base model. Good great, a low payment let's go make a deal. I brought my mother in with me to cosign, we gave them a the information they needed Saturday. I explained there is no way I can go over 400 dollars a month. They came back with 470, we gathered up our things,the general manager came out and said wait ladies let me see what I can do. We waited. He said you will pay 400 a month. Great! We preceded to wait, our salesman set up my first oil change and helped me program my phone into the Bluetooth system in the car. We waited,we cleaned out my civic...then they came back and said sorry but it's going to be 470 a month. Seriously? Then a lovely finance man came out and said if you can put down an additional 500 on top of the original 1,000 down I can do 425. We said fine we'll do that. Fast forward an hour and they said oh well the banks are closed now so we'll have to wait until Monday. We were so fed up that we walked out. That evening I get an email from the salesman saying, we will do $430. I slept on it. Decided in the morning, I want this car I will do it. I talked to the salesman AND the finance department before we made the 45 minute trek back to scottsdale and they ASSURED me, done deal come sign and go home in your brand new car! So we go. We sit. We get told our proof of income is not suitable, but it was on Saturday. So all I have to say is this dealership is full of liars, cowards and crooks. And they can go stick it where the sun doesn't shine, a place like Ireland. More
by Brittneygelvin
Employees Worked With
Kieran "Dublin" Murphy
August 06, 2015
By far the best car buying experience!! Could not have asked for a better experience! They went out of there way to get us the exact car we wanted. Their customer service exceeded our expec Could not have asked for a better experience! They went out of there way to get us the exact car we wanted. Their customer service exceeded our expectations and we will definitely be buying from them again in the future. More
by Hendo3123
Employees Worked With
Bruce Johnson
August 04, 2015
very easy, no pressure, laid back I went in on a long lunch break and met with Jacob K. Super friendly guy, very easy and laid back. Didn't feel pressured, or rushed. To be able to go I went in on a long lunch break and met with Jacob K. Super friendly guy, very easy and laid back. Didn't feel pressured, or rushed. To be able to go on a lunch break and get all the info I needed as well as a test drive is an accomplishment in itself. Went back the following day and leased myself new car. Everyone I dealt with was very nice and again didn't feel any pressure from anyone. Just a very easy experience. More
by new kia owner
Employees Worked With
Jacob krischall
August 04, 2015
1st time car buyer!!!!!!! I worked with Centennial Leasing and Sales who worked with Mark Kia... the process was smooth and fast and got a great deal on my New Kia Soul!!! Mark I worked with Centennial Leasing and Sales who worked with Mark Kia... the process was smooth and fast and got a great deal on my New Kia Soul!!! Mark Kia worked fast with the time they had... tracked down the model and color i wanted and to get the best deal possible my car was delivered right to me and i couldn't be happier!!!! Thank you again !!! More
by jogo87
Employees Worked With
Ryan Johnson, Bruce Johnson
July 25, 2015
Quick & Easy I chose a car online. I got a call back within 5 minutes from Bob Weaver. When I got to the dealership they had my Kia in the shade waiting for the te I chose a car online. I got a call back within 5 minutes from Bob Weaver. When I got to the dealership they had my Kia in the shade waiting for the test ride. Bob was friendly & helpful thru the whole process. I would recommend Mark Kia to anyone! More
by Jfeerat
Employees Worked With
Bob Weaver, Kieran "Dublin" Murphy
June 29, 2015
Efficient, Expediantly, and Friendly Called an online credit program and was referred to Mark Kia and salesman Ruben contacted me with more than enough information that allowed me to find Called an online credit program and was referred to Mark Kia and salesman Ruben contacted me with more than enough information that allowed me to find my desired auto. There was no pushy sales techniques just good old fashion customer service. Once I visited Mark Kia Ruben was assisting other customer so I was referred to Arturo who assisted me in my auto purchase by driving me to their lots to further narrow down my selection. He did not hesitate to assist me knowing I filed BK and had not closed yet. Arturo made my buying experience worth visiting Mark Kia as well as all the other staff from the greeter to the finance manager. I will refer my family and friends to Mark Kia More
by Newlife15
Employees Worked With
Ruben and Arturo
June 14, 2015
great place This is the third car we have purchased from mark Kia and they are always super friendly and knowledgeable. Love the way I am treated it won't be th This is the third car we have purchased from mark Kia and they are always super friendly and knowledgeable. Love the way I am treated it won't be the last car I purpurchase from here More
by davidandbecca
Employees Worked With
Chad Seymore
June 09, 2015
Fantastic Car Buying Experience! I just recently moved to the Phoenix area, and wanted to trade my vehicle. Luckily, I found a vehicle on Mark Kia's website. I am so thankful I wal I just recently moved to the Phoenix area, and wanted to trade my vehicle. Luckily, I found a vehicle on Mark Kia's website. I am so thankful I walking into their dealership! The salesman, Adam, was already working with another customer, but chose to help me as well. He gracefully balanced both of his customers, and never once made me feel like I wasn't his first priority. We discovered the car I had seen was already sold, and from then on Adam listened to my every want and need and never stopped trying to find me the perfect car. He was able to show me several different cars based on what I had expressed I was looking for. He never once made me feel pressured or tried to up sell me into something I didn't want or was outside of my budget. He happily told me about and let me test drive several cars until I found a 2015 Kia Soul that I was very interested in. We began working with the sales manager, Jacob, who was also fantastic to work with. After doing some paperwork, it was almost closing time. I asked if I would be able to go home and think about the purchase. They again did not make me feel pressured to "seal the deal" there and told me they truly wanted me to feel comfortable. I called Adam back the next morning and let him know I still did not feel great about the Soul. He then traveled to one of their other dealerships to pick up a car he thought I would be interested in based off of my wish list. He set an appointment for me to meet him there at noon, and when I arrived he had the perfect car for me! It met 100% of everything I had desired and nothing that I did not care for. I told him to wrap it up! Again Jacob worked with us on the final details and the experience could not have been better. Then I went to Juan in finance, and again, he was a pleasure to work with. I cannot express how much a enjoyed the car buying experience with these guys! They truly worked to get me the car I wanted at the price I could afford! More
by Keena21
Employees Worked With
Adam Lee, Jacob Delaney
