Mark Kia

First of all this was one of the best hassle free car buying experience that I have ever had. I would highly recommend my friends and family to go to Mark Kia, but to make it worth while they need to de buying experience that I have ever had. I would highly recommend my friends and family to go to Mark Kia, but to make it worth while they need to deal with Matty Morrow. I just want to say thank you Matty for being honest and overall just a nice person. This is my first Kia (optima SX turbo) I have ever bought, I really hope this car is good to me, because I just might be a loyal customer for a very long time. More

Wife and I bought a new 2011 Kia Optima EX last May from Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your Mark Kia in Scottsdale. We feel like we got the best deal available on this beautiful car and at that time they were the hardest vehicle to get your hands on in the market. Almost a year later we've asked each other if we had to buy another car right now would we still choose a Kia Optima, and the resounding answer is an absolute "YES". I just had the cars second oil change completed a couple days ago and I feel like the service department at Mark Kia must be the best kept secret in car maintenance. No lines at the service check in and Jose Gandara the service adviser was very friendly, attentive, and thorough in checking in my car to make sure everything was going to get done that we needed. The service reps changed the oil and rotated the tires for us and also performed an additional 27 point inspection at no charge. We also elected to have the cabin filter changed to help keep the air conditioner from getting that musty smell upon starting up the car. My wife especially appreciated that seeing as we are now running the air conditioner more often due to it warming up here in AZ. The service was performed pretty quickly and there was even a nice customer lounge for me to wait in while my car was getting serviced. Hey and they have free popcorn to snack on while you wait. I used to hate going to car dealerships for service, I always felt like all they cared about in the end was how much money they could extract from my wallet........Can't say I miss that feeling at the service center at Mark Kia! Thank you and kindest regards, The Lancaster's More

The service I received was great. I was keep informed of what the problem was and how long it would take to fix. I will return to this dealership for services. what the problem was and how long it would take to fix. I will return to this dealership for services. More

Literally everybody we came in contact with were extremely polite, very positive attitudes, and a strong comittment to provide help and assistance. I would like to specifically mention two people wh extremely polite, very positive attitudes, and a strong comittment to provide help and assistance. I would like to specifically mention two people who really went the extra distance in providing "world class" customer service. Tyler Romney lead us trough the sales process extremely efficiently without any drama that resulted in a terrific deal for us. After the sale, Tyler invested nearly two hours of instruction to Charlene on how to operate the vehicle and more importantly, how to use the terrific technology contained in the Optima. In the 43 years we have purchased vehicles (two car family), trading in all cars within 1 to 4 years, literally all other sales people have spent from zero to a maximum of 20 minutes of instruction on how to operate the vehicle. The other person we want to recognize is Miranda Ketner, she went the distance in making arrangements for our visit to the dealership and while at the dealership she made herself visable and available to provide any help or assistance during the space of time the paperwork was being prepared and the vehicle was being prepared for delivery. A few days after we took possession of the vehicle we contacted Miranda to schedule the window tinting as Tyler was not in the office as his work schedule started later in the day. Within 15 minutes of our call she called and confirmed an appointment that perfectly fit our schedule plus she informed Tyler that we would be coming in. This lady thrives on customer service and customer relations. Mark Kia has a terrific organization and a terrific products and I will definitely be a repeat customer in the future and would very highly recommend this dealership and the high quality products and services they offer. Tom & Charlene Kelly More

Jose was very helpful, had a problem with an annoying rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also work rattle in the overhead console of my Sedona. They were able to isolate the problem and come up with an acceptable solution to fix it. They also worked with my extended warranty company to get a repair covered. More

Called dealership regarding $6,000 minimum trade-in on any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explaine any car as I had 2 daughters in college - one of whom desperately needed to get out of the 1993 "whooptie" she was driving. The process was explained to me, and an appointment was set for the following Sunday (the only day both girls could get off work in Flagstaff, where they go to NAU). The salesperson I was to work with was called out of town for an emergency, and before I ever even left the house, I got an e-mail from the dealership letting me know this and letting me know the name of the alternate salesperson -'Dublin' O'Murchu. Dublin then called me to introduce himself and assure me that we would still be well taken care of. To say we were care for was an understatement. My daughters are 20 and 21, so let's face it, financing was going to be an issue. I could not co-sign for them, so it was on the dealership's shoulders to get this deal through and get my daughters in quality, affordable new cars....ones that could be paid (or almost paid) before they got out of school, so that when they entered the workforce, they had reliable, PAID-FOR transportation and could concentrate on repaying student loans. Long story short, they got it done...and it was a long story. Dublin even called in the 'big boss' of financing - who left his one day off at the golf course - and stayed until 9:30 that night to get this deal done. In the meantime, Dublin made sure the girls understood their cars, their maintenance schedules, their warranties....everything! I can't thank everyone enough, and it was WELL worth a drive over from Surprise! More

I leased a new Kia Soul at this dealership and the experience, while a bit daunting (as nearly all car sales usually are),was excellent. I was treated courteously and repectfully during the entire pro experience, while a bit daunting (as nearly all car sales usually are),was excellent. I was treated courteously and repectfully during the entire process. After the sale, I have had several contacts inquiring as to my satisfaction with the dealership, its employees and the vehicle. At the three month after-sale point, I was reminded by the sales consultant, Pat Flynn, that it was time for a complimentary LOF/tire rotation service which service was performed with the same coutesy and respect as the initial sale/lease experience. Although located in an older area of Scottsdale/Tempe, the dealership very obviously places great value on customer service and satisfaction.I recommend this dealership to other prospective buyers/owners based upon the several experiences I have had with them. More

Started at Peoria Kia, but they said what I wanted wasnt available (available within their own dealership network apparently). Came home and did quick search on web, found my car at Mark Kia (only hybrid l available (available within their own dealership network apparently). Came home and did quick search on web, found my car at Mark Kia (only hybrid loaded in state). Got a call back on a sunday night at 8pm after the inquiry online. Made appointment to view car on tuesday and met very knowledgeable and enthusiastic Dublin. Dublin has a passion for what he does and is a great salesperson. Did a Costco deal and saved about $6K off the dealer mark-up price with no hassles. No hard sell and no 'pass the paper back and forth'. Salesperson was wonderful and actually went over all the features of the vehicle including the manual and maintenance schedule (havent seen that done since the 1970's and we have bought a ton of new vehicles over the years). Only bummer was extensive wait for financing guy, due to busy month end. In a million years, I would have never driven from north peoria to tempe to buy a car, but this dealership experience made it worth the drive! More

Aaron greeted me at the door, and was immediately helpful and right away, it felt like I was being taken care of. He walked me through all of my questions without any hesitation. Chuck Flair was also kind an and right away, it felt like I was being taken care of. He walked me through all of my questions without any hesitation. Chuck Flair was also kind and patient with me as a first time car buyer. These guys are truly the best, and I will not hesitate to refer friends to them. Thank you, gentlemen! More

If you are a woman, care about what a woman thinks when buying a vehicle, or even know a woman who drives, DO NOT take her to Mark Kia. I made the mistake of going into the dealership, with an appointment buying a vehicle, or even know a woman who drives, DO NOT take her to Mark Kia. I made the mistake of going into the dealership, with an appointment to see Greg, on Feb. 17. I had pre-approved financing, and knew exactly what I wanted: a 2012 Kia Optima Hybrid. I was trading in a running, fully loaded 2001 Daewoo with high mileage, but no body damage, so I hoped to drive off the lot with an awesomely great Kia. Through our internet conversations, I was led to believe the dealer had the car I wanted on the lot. They did not. When I arrived, I asked for Greg and was shunted off to Jason, purportedly their hybrid specialist. Then, when I asked a question about the warranty of the electric battery, Jason walked me over to the Service Department. The guys there looked at me like I was absolutely out of my mind for asking about a $5,000 (or more?) potential replacement part. Clearly, they had not read their Kia service bulletins (and I knew this because I'd previously spoken with Bob Springer at Tempe Kia and he HAD the information in his head and in the bulletin), and the Mark Kia guy gave me incorrect information. Negative mark for service department. I was specifically looking for a - not black, not white - 2012 Optima hybrid. When we finally had a chance to look at cars, the only 2012 hybrid on the lot was black, interior and exterior. In Arizona? Are they nuts? Evidently it had just been unloaded from the truck and wasn't ready for delivery yet anyway. But they had two other hybrids, both white, both 2011, and oddly I thought, both sticker priced about the same as the 2012. Eventually Greg came up and Jason wandered off. I went through the same introduction, explanation, etc. again. I told him I also was looking at a 2012 hybrid car at Tempe Kia, I had my own financing, blah blah blah. He clearly either wasn't listening to me, or he outright ignored me. Evidently this was his first week selling cars; his brother in law or something got him the job. (Note to manager: Bad choice. You might want to train your salesmen or saleswomen, if you have any, better). He didn't know the vehicles, their specs, or the details of the differences between gasoline cars and hybrids. He didn't have a key to open the car, and didn't offer to get one so I could sit in the driver's seat and see the amazing electronics, whether it had Sirius radio, and how quiet it was when running. Negative marks for knowing the vehicle, and how to sell a car to an intelligent woman. Or man, for that matter. We went back into the office. I asked if they could get the car I wanted from another dealer. No clue, but probably not. "We are a Diamond Dealer. We sell more cars..." blah blah blah. Wrong answer. He was pushing the 2011 and offered me a price that was considerably higher than I knew I had negotiated with Tempe Kia for a 2012. He said You know they are including rebates in that price. I said, Duh, of course they are. They told me. He said he probably could give me $1,000 for my trade, $500 if I would finance with Kia, $1,000 for this and $1,000 for that. I explained to him (again) I had my own financing and wouldn't be eligible for the $500, my trade in was too old to qualify for the competitive trade $1,000 rebate, but I was interested in the $1,000 trade he offered on my old car. He took my keys (my HUGE mistake not to walk the evaluator to the car) so someone could get a value on it. Evidently one of them opened the car, but then did not re-lock it (all he had to do was push the lock button!). It took me two hours to get the darned keys back. When I declined his offered deal, he wanted to see the offer I had from Tempe Kia. I really didn't want to give Mark Kia that competitive advantage: Having met the service department, seeing the sales force in inaction (yes, you read that correctly), I was hesitant to do that. But, I bent under the pressure. I specifically told him he could make a copy, but I wanted the original back. You can guess, I never saw the offer again. It must have gotten lost Greg told me about 2 hours later when I was ready to climb over their counter to get my keys and paperwork back. But wait, there's more! Every time he interacted with the receptionist, he said Isn't she beautiful? Sure, lovely, but he never uttered a word about her competence. And I saw her at work at her desk. It was well organized, she was taking care of business, answering the phones, transferring calls, doing paperwork. He sent HER to get coffee (must have thought it was below his manly dignity). In front of me in the next cubicle, were two other women customers, evidently waiting for financing approval to come through. In the time I was at Mark Kia (the last hour and a half asking for my keys and paperwork to be returned), I never saw a salesman or finance manager go to talk with them. Was he off to work with other customers? Not likely; it was a very light day and those ladies and I were the only customers on the lot. He was probably one of the 5 or 6 salesmen hanging outside having a bull session. I finally had to go into the little office where the I-have-to-talk-to-my-manager guys sit, and demand my keys and paperwork. They'd held me up for 2 and a half hours, so the 2 pm appointment I'd expected to last an hour had put me driving home right in the middle of Phoenix rush hour. Still, when I finally got my keys, I was relieved to escape from Mark Kia. I went immediately to TEMPE KIA at the TEMPE AUTOPLEX and made the deal with Sergai Kolesnik for my new 2012 light graphite colored Kia Optima hybrid. Along with all the criticism, it seems only fair to offer some suggestions for improvement: Train your salesmen - not just on the job, but in actual classrooms where they can learn about the cars, financing, and maybe even some etiquette. If they can't master the information, let them go. Hire some saleswomen! Read the research that shows women make by far MOST of the decisions about which car and how much to pay for it. Learn how to negotiate with women who aren't the little woman who bends to her man's will. Stop bragging about being a Diamond Dealer when you're selling Kias; all those trophies are for Mitsubishis, not Kias. And stop trashing your competition just because you can't or won't meet their prices, service, or the way they treat customers. I was so offended I will never return to your dealership, and I will tell everyone I know (especially as I show off my new Kia) to go to Tempe Kia. Furthermore, I am writing to USAA to ask them to take you off their listing of recommended Kia dealers. Hopefully they will. My experience with your company was horrible, offensive, and I was glad to escape. More