Mark Kia

Mark Kia is the BEST Ryan Mcdave and Kenny were the best sales reps I have ever had!! I highly recommend both! As a sales rep this is best place to come to for getting a u Ryan Mcdave and Kenny were the best sales reps I have ever had!! I highly recommend both! As a sales rep this is best place to come to for getting a used or a new car! More

Service review The ones at the receiving (I didn’t catch their names) were very helpful and polite. Also the guy at the service window inside was extremely helpful. The ones at the receiving (I didn’t catch their names) were very helpful and polite. Also the guy at the service window inside was extremely helpful. I didn’t see his name More

Buyer beware Very disappointed with this dealership. They don't negotiate any of their rates so they must like keeping their lot full. Ultimately it took a total o Very disappointed with this dealership. They don't negotiate any of their rates so they must like keeping their lot full. Ultimately it took a total of 15 hours between 4 days of going to this dealership to settle on a deal. More

Service at the Standard of Excellence How many people actually have the time to stress negotiating what you can get from a car deal? Nobody these days. Mark Kia tells you upfront how they How many people actually have the time to stress negotiating what you can get from a car deal? Nobody these days. Mark Kia tells you upfront how they can help you get the deal you want. I started with 25 dealerships and quickly got down to 1 simply for the fact that what they were asking for was lower than all others 2nd or 3rd attempt in lowering the price. Since the 1st phone call I received from Frank Cruckson at Mark Kia, this dealership was upfront and honest about what they could for me to get me driving home in a vehicle that I desired most at the cost that I could afford. Honestly people, utilize the little free time you have in life to get what you need done by people who are genuinely going to help you get there. A big thanks to Frank, Jacob Delaney, and Marcella for helping me leave here feeling confident in my purchase and with enough time to get home to enjoy the rest of my Sunday. Cheers. More

Good & Bad Kenny was a very nice, easy going, no pressure salesman! He’s very understanding to a customers wants and needs! Was originally supposed to have M Kenny was a very nice, easy going, no pressure salesman! He’s very understanding to a customers wants and needs! Was originally supposed to have Micheal but ended up not because he was working with another customer! However he was friendly and even came to check up us! Maricella was super nice and did a great job with financials! Got us a better interest rate and overall made the official buying process easy! CHIP WAS HORRIBLE!!! VERY UNPROFESSIONAL AND RUDE!!!! CANT EVEN BELIEVE HE’S A SALES MANAGER WITH THAT ATTITUDE AND DISRESPECT THAT HE TREATS CUSTOMERS WITH! OVERALL HE WAS TERRIBLE TO WORK WITH! More

Great Service The staff was very helpful. They were very upfront and wanted me to be up front as well about what I wanted. They made it simple to tell them exactly The staff was very helpful. They were very upfront and wanted me to be up front as well about what I wanted. They made it simple to tell them exactly what I wanted and they worked with me to get me what I asked for. More

Very nice experience One of the best car buying experience I have ever had. Sales people were very helpful and they gave me a very good price. Everything was done very One of the best car buying experience I have ever had. Sales people were very helpful and they gave me a very good price. Everything was done very quickly so I didn’t have to wait until long. More

Worst customer service experience.... EVER We debated whether or not leaving a review was even worth it, but we figure it’s important to warn others not to go here, especially if you get stuck We debated whether or not leaving a review was even worth it, but we figure it’s important to warn others not to go here, especially if you get stuck dealing with the xxxxxxx by the name of Jacob Delaney. I would give them zero stars, but unfortunately it’s not an option. If you want to be threatened, lied to about corporate policies (which we spoke with corporate and were verified to be FALSE) and treated like you’re below everyone there, then this is the dealership for you. When we originally came in to purchase our vehicle, we were told that we were only required to leave a $500 downpayment and the car didn’t have to be paid for until it came in (because who buys a vehicle site unseen?). That all changed on the last day of the month when quotas needed to be met. We were told if we didn’t sign for the vehicle right then and there, it would be given to someone else because it was in high demand. We went ahead and started the process of signing, which we were then told that now we needed to give 25% of our downpayment by the next day and the remaining when the car arrived (THREE WEEKS LATER MIND YOU). Ok, we were worried we would lose out on the car we wanted so we went ahead and signed. Ten minutes after signing... we were told that ours salesperson was going to follow us to our house right then and there to get a check for the full downpayment of our car (that still wouldn’t arrive for three weeks). When we confronted Jacob over the fact that he just told us prior to signing we only needed to do 25% the next day he said that he “knew what he told us and we were completely wrong.” Okay xxxxxxx. Don’t treat your clients like crap especially when they have the phone on speaker with family members hearing every word you say and they even heard the 25% next day comment. Nice try buddy. We tell them that they will NOT be following us to our house (sorry but intimidation should not be a form of selling a car— it’s tacky) and that they’d get a check when we could the next day. When asked why the money was needed three weeks in advance, we were told that it was because the check needed to be “cross-checked” with the bank and wouldn’t be cashed.... who cross-checks a check? Idiot. When I told him he was completely dishonest to us and went back on his word and he should feel horrible, he said yeah you’re probably right. Needless to say, we cancelled our sale the next day, went to another dealership right after the cancellation and got our dream car three days later. Being rude gets you no where. Jacob Delaney Should be seen as an embarrassment to Kia and it’s honestly a shame they have someone like that representing their company. I’d also like to add that our salesperson Bryce got drug into all of this and I feel bad. He was great and helped us out but you could tell that his horrible manager called the shots and he couldn’t really do anything to help us in the end. We will be talking to corporate and taking matters further. More

Quick informative and My way What an Awesome experience!!! Frank C took great care to make sure I got what I wanted. Everyone was well trained at what they did down to the fancy What an Awesome experience!!! Frank C took great care to make sure I got what I wanted. Everyone was well trained at what they did down to the fancy red Kia bag I got to put My belongings in. (Side joke) all the safety features were pointed out to me and I left with my New Sportage. One stop shopping thanks again and see you all later for dessert. Right? More

Excellent service, customer oriented! Since we started communicating through email, everyone was very concerned about what I was looking for. Responses were prompted, all of them very clea Since we started communicating through email, everyone was very concerned about what I was looking for. Responses were prompted, all of them very clear and explanatory. Once I arrived to Mark Kia, everyone was nice, the place is clean and comfortable. More