Mark Kia - Service Center

Service I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything wou I scheduled an oil change, and arrived over a half hour early for the appointment (I had a flight that evening so I wanted to make sure everything would go smoothly). I was told by Johnny Bounds that they would start work on it in 15 min. I walked to a restaurant nearby and ate lunch. I didn't hear anything from the service department & I had finished my meal so I decided to walk back thinking they must have forgotten to call and tell me my car was done. When I arrived I asked the lady at the service window if my vehicle was ready and she said it wasn't done yet. I sat in the waiting room for another hour. Finally, Johnny came out & told me that my vehicle was going to be another 45 minutes. They hadn't even started my oil change. I was very unhappy as I had waited over 2 hours at this point. Due to my flight that evening my schedule did not permit an additional 45 minute wait. Johnny then said he would give me 3 free oil changes to make up for the issue. I agreed and he retreived my vehicle. He then handed me his card and on the back of it he wrote 1 free oil change. That irritated me... why would he offer 3 and then write 1? Why wasn't I informed that they were running behind prior to me waiting for hours? Why have people make appointments if they aren't planning to service the vehicles at their appointed time? I run my own business so time is limited and I litterally wasted an entire afternoon & my vehicle still needed an oil change. The reason for the 3 star rating is due to my rescheduling apointment. I rescheduled & Travis Wood took care of me for this appointment. He was amazing! Very professional & communicative. My oil change was completed promptly & I was on my way. I will be requesting Travis the next time I need service. Respecting peoples time is very important! My first visit would be a 1 star rating but my rescheduled oil change with Travis was definitly a 5 star experience. So overall it lands in the middle. More

Good service First service and everything was fast and easy. I don’t have much else to say. I’ve read some bad reviews and I’m hoping things keep going good. First service and everything was fast and easy. I don’t have much else to say. I’ve read some bad reviews and I’m hoping things keep going good. More

Great Service The service department at Mark Kia is great. They are kind, expeditious, and thorough. Thanks for making my oil change and tire rotation easy with 3 k The service department at Mark Kia is great. They are kind, expeditious, and thorough. Thanks for making my oil change and tire rotation easy with 3 kids. More

Excellent Service Experience My sales experience was great and my service visits after have been just as fast and efficient! Jacob and Brandi always take care of me! My sales experience was great and my service visits after have been just as fast and efficient! Jacob and Brandi always take care of me! More

Excellent service Second Sportage from this dealership, very satisfied. Service is prompt, to the point, everyone kind, friendly. No waiting on the phone, service appt Second Sportage from this dealership, very satisfied. Service is prompt, to the point, everyone kind, friendly. No waiting on the phone, service appt nit a problem. I work a lot, busy, excellent service is a priority to me. More

Kia Service Thank you for always making my service center visits smooth, quick and efficient. Everyone is always so nice and friendly. I have worked with most of Thank you for always making my service center visits smooth, quick and efficient. Everyone is always so nice and friendly. I have worked with most of the service associates and have never had an issue. More

Service recall Took my daughters Kia Sportage in to update software. Was greeted upon arrival. Told it would take about an hour or so. Waited in the waiting area whi Took my daughters Kia Sportage in to update software. Was greeted upon arrival. Told it would take about an hour or so. Waited in the waiting area which was nice, jumped on WiFi and did some work. 45 mins later. The car was washed and ready to go. Excellent! More

Mark KIA Service Review Mark KIA is a great place to get your KIA serviced. Nice folks, comfortable waiting room, & always honest about how long it will take. Johnny Bounds Mark KIA is a great place to get your KIA serviced. Nice folks, comfortable waiting room, & always honest about how long it will take. Johnny Bounds is a good service consultant! More

Great Service I had to do an emergency oil change. Brandi and the team fit me in, performed the work and had me on the road within an hour! I had to do an emergency oil change. Brandi and the team fit me in, performed the work and had me on the road within an hour! More