I have been working with Tom Francis ever since I bought my Outback 7 years ago. I really appreciate the way that Tom, and the dealership treat ALL customers. When mechanics at other places ask me why I go to the dealer instead of using them? The simple answer; Customer Service & Price. I have had other mechanic shops bid some of my Maintenance and Repair Services, but they can't compare to Mark Miller Subaru. I also like using factory parts for repair, not aftermarket.