We had our eye on a used car that had everything we thought would be important - low mileage, good service record, high safety ratings, etc. Patty pointed out that it was not 4WD, even though she knew it would be a deal-breaker for us, as we live in the mountains at 7500 ft. I was so disappointed after all the research I'd done. Then she made a suggestion and sold us a car with all of the qualities we'd agreed we had to have including 4WD, with much lower mileage than we imagined possible, an excellent service record, and in practically new condition! She made the experience so painless and enjoyable, and checked up on us after we'd taken our "new" car home to see if we "still loved it". Yes, Patty, we do!!