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Marlow Ford - Service Center

Luray, VA

4.8
95 Reviews

95 Reviews of Marlow Ford - Service Center

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January 27, 2024

I had an excellent experience with the service department. Mr. Greer and his colleagues did a great job. The work was accomplished in a thorough and professional manner. More

by Bulldoghouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Marlow Ford responded

We are so glad to hear about your excellent experience here at Marlow Ford! Mr. Greer is awesome and one of a kind, we love him and are glad you do too! Can't wait to see you back any time you need.

January 24, 2024

I have been very satisfied taking my vehicle to them for service. Very pleasant to deal with and I’m confident that the services are performed correctly. More

by mmellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
Jan 25, 2024 -

Marlow Ford responded

We are so glad to hear about your satisfaction! Glad to be your go-to automotive store, we will make sure to keep up the great work.

January 13, 2024

Called set up a appointment got me right in and done great job cleaning my f250 and getting oil change done in timely manner More

by ncwcrc
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Jan 15, 2024 -

Marlow Ford responded

Here are Marlow Ford we aim to have our customers leaving our dealership with a smile! We are glad to have gotten you in and out quickly! Hope to serve you again soon!

January 13, 2024

Got the work done quickly, annual inspection, and reprogramming per recall notice. Excellent service. We'll be bringing our Fords back when they need service More

by JEM
Recommend Dealer
Yes
Employees Worked With
Anthony Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Cox
Jan 15, 2024 -

Marlow Ford responded

We are so glad to hear your amazing 5-star review Jem! Here are Marlow Ford we take pride in our excellent service and are glad to hear glowing reviews like yours! Hope to serve you again soon!

January 11, 2024

Knowledgable staff and pleasant to deal with. Nice clean dealership to bring your vehicle into for service. Do excellent work on your vehicle in a timely manner. More

by bnichols4
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 15, 2024 -

Marlow Ford responded

Here at Marlow Ford we aim to please our customers to the best of our ability! We are glad you and your car left here happy! We can't wait to serve you again soon.

January 06, 2024

Marlow Ford is a good dealership to do business with. They have knowledgeable people that take care of their customers. More

by Fravel’s
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Jan 10, 2024 -

Marlow Ford responded

We are glad to hear your 5-star review! Glad that we could have taken care of you and provided you with such a great experience!

January 06, 2024

Good service and convenient. Had to rent a car again while my truck was in. Renting cars from you is frustrating and expensive, a discount rate should apply if I'm spending $1000 More

by Christopherjenkinsguitar
Recommend Dealer
Yes
Employees Worked With
Virginia Ridgeway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Virginia Ridgeway
Jan 10, 2024 -

Marlow Ford responded

Thank you for choosing Marlow Ford for your service needs! We appreciate your feedback and understand the frustration with rental costs. We'll certainly review our policies to enhance the overall experience. Your support means the world, and we're committed to continuously improving your service journey with us!

January 01, 2024

It was fine. They were curtious and went the extra mile to fix a regal that I didn't even know about. They were efficient and got me in and out. More

by 4stickmansrwe
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear about your 5-star experience here at Marlow Ford! Hope you enjoyed your holidays and are ready to start this amazing new years!

December 31, 2023

Needs a simple oil change. Needed done quick. Was fine in a half hour. I was told within an hour! More

by kennysigns
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

So glad to hear that we got you in and our before the expected time, that is always awesome Kenny! Hope you enjoyed your holidays and are ready to start this amazing new year!

December 29, 2023

Fast and friendly service, the staff is always willing to help you with any concern you may have. More

by ANTHONYC65
Recommend Dealer
Yes
Employees Worked With
Darrell Greer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Greer
Jan 02, 2024 -

Marlow Ford responded

We are so glad to hear that you has an amazing experience with us here at Marlow Ford! We strive to provide you with the amazing customer service that you deserve, Anthony!

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