Back

Marquardt of Barrington Buick GMC

Barrington, IL

4.9
539 Reviews
Servicing all of your automotive needs since 1950, at Marquardt, everything revolves around you. We ask you to EXPECT: HONESTY, INTEGRITY & TRANSPARENCY when buying or servicing your vehicle with us. We truly value your business and we understand that you have numerous choices in the marketplace. Thank you for the opportunity to earn your business. Since 1950, Marquardt of Barrington has been serving customers' automotive needs throughout the Elgin land area. The late Larry Marquardt purchased the dealership and built the company's foundation upon the principles of honesty and integrity. Larry always looked at each transaction as the start to a long term business relationship. Far before Customer Satisfaction Indexes (CSI) became common vocabulary in the auto industry, Marquardt of Barrington embraced treating each and every customer exactly as we would like to be treated. Seventy years after our company began; we still strive to exceed our customers' expectations in everything that we do.
Contact Dealership

1421 South Barrington Road

Barrington, IL

60010

Directions

By Type

Showing 539 reviews

February 23, 2017

New Sierra Denali!! My truck buying experience at Marquardt was exciting, I can tell you that Marquardt has the most Denali trucks out there. I started at Sullivan GMC More

by Tom Snyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob, Frank White, Eric Maines
February 12, 2017

Did not honor commitment I am from Michigan and bought a used vehicle with "Out the Door" pricing from Marquardt. When I got the vehicle back to Michigan I found out that Marq More

by Todd Housenga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Maines, Jeff Schoeps
Feb 13, 2017 -

Marquardt of Barrington Buick GMC responded

Todd, After speaking to you on several occasions and after 35 minutes of speaking to you and going around in circles I informed you that there was nothing more that we could do for you. Only after all of that I informed you that I was hanging up and ending the conversations. I did not in any way hang up on you rudely. You neglected to share all the facts of your car deal. For starters you negotiated your complete deal over the phone. Something most dealers would not even entertain the idea of. Next we gave you top dollar for trade in sight unseen. And we went below internet pricing on our vehicle to earn your business. When you arrived your vehicle was not exactly what you had portrayed it to be yet we still stuck to the negotiated price. We did that based on the fact that we are a dealer that sticks to our word. It is important to tell the Whole Truth when writing a review. You state that you left 13 messages for the owners and never received a call back. However you spoke with Dan Marquardt on several occasions over the phone. Again only after Mr. Marquardt told you the same thing I did and that we were not going to take any further action did you continue to leave voicemails that went unreturned. The problem that you encountered with your car deal was solely your responsibility. We did charge you the correct taxes on your deal 6.0%. The problem was that the state of Michigan had changed their laws regarding out of state purchases before you took delivery of your vehicle with us. The change is as follows: For vehicles the sales tax trade-in credit amount is the price agreed to by the dealer Effective January 1, 2017 the sales tax trade-in credit amount for vehicles delivered on or after January 1st for the trade-in vehicle not to exceed $3,500. It is impossible for an out of state dealer to know every other states rules unless we are made aware of it by the customer residing in that state. That being said you were obviously unaware of the change yourself given the fact that you reviewed all the sales documents before signing. And only after you went to register the vehicle in Michigan did this become an issue. At what point do you hold yourself accountable for any part of the transaction? We sold you the vehicle and fulfilled our promises to you regarding trade in value and selling price and the taxes based on what we knew. Additionally you regret to state in your review that even after you arrived at the dealership you wanted to negotiate even further which we obliged you. Had we sold you the vehicle with large profit in the deal we would have been able to assist you with additional charges that you were asked to pay as a courtesy. However after paying the sales person there was not even enough profit to cover any amount of the additional taxes you were asked to pay. But in good faith we did pay you half of the amount of your liablity in the amount of $600. Something else you failed to mention that in your review. In closing we have apologized for the inconvenience that this has caused and offered to help in other ways. However you need to assume you’re part of the responsibility with the transactions. The laws in Illinois change constantly and we are always aware of the changed due to the publications sent to us by the state. That being said it is impossible for us to keep up with the laws of all other states. And it is the responsibility of the buyer to provide us with any information regarding the purchase laws of their state. Regards Carey Lynch General Sales Manager

February 07, 2017

Best car buying experience EVER!! I had been tirelessly searching for a Firebird Formula for MONTHS now, & even took my husband with me to multiple dealerships, to no avail..either the More

by Christina Oshinski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Maines
February 02, 2017

Excellence!!!!!!!!!!!!!!!!!!!!!!! I was looking for a deal on a used Toyota Sienna. I saw that Marquardt had one for sale but it was a bit out of my price range. Being very aware of More

by joemack134
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Jackolin, Troy Kent, Eric Maines
January 31, 2017

Brian redeamed this dealship Hello All, We bought two cars with Marquart before in 2014. At that time I felt pressured and not happy with one of the cars I purschased, The Buick More

by second chances!
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leasing manager, Sorry I cannot remember his name at this time but he was wonderful., Brian Safstrom
January 16, 2017

Very Pleasant Experience Deanna did an excellent job taking care of us. We bought a very nice used car at a fair price. I will definitely recommend Marquardt of Barrington t More

by Brad4022
Friendliness
Recommend Dealer
Yes
Employees Worked With
Deanna Hattula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank White
January 16, 2017

Very Nice experience Deanna was very pleasant to work with. She did a very good job in meeting our needs when buying our used vehicle. She followed up with all of our ques More

by paige2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deanna Hattula
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2017

Helpful, Professional, Informative, Class Act Mr. Chris Williamson was very pleasant to work with. We connected because we are both Veterans; So of course, I would buy my car from a fellow Veteran More

by E and S Stock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank White, Chris Williamson
January 14, 2017

Purchasing my 1st Buick automobile Very welcoming, friendly, clean and accommodating dealership. The personnel were helpful. My particular sales person was very helpful in that he expl More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Novi Cammarata
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2017

Very Helpful, Personable, Patient I had spent weeks researching and driving different cars and visited many different dealerships. When I found a car I was interested in at Marquardt o More

by McKenzie Story
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank White, Eric Maines
...
35
...