Back

Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,021 Reviews

1,021 Reviews of Martin Chevrolet - Service Center

Sort by
March 22, 2023

Ociel was very nice and I got a ride home which was nice. Then they came and got me when she was finished. And she finally passed emissions!😻thank you!!! More

by Red Flynn (Eileen)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The porter was also very kind who took me home and came back to pick me up!!!
Apr 03, 2023 -

Martin Chevrolet responded

Eileen, Congratulations on successfully passing the emissions test! We're truly delighted to have been able to assist you in achieving this. Please don't hesitate to reach out to us if you require any support in the future. We're always just a phone call away! -Martin Chevrolet

March 21, 2023

Lack of expertise observed creates concern for the $254 paid in labor. Not sure how those labor charges were even determined based on the time spent and work completed at the dealer. I had a few additional More

by mmroz43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Martin Chevrolet responded

Thank you for your feedback. Our sincerest apologies for the late reply in this matter. Our Service Manager, Duane Hill, will get in touch with you next week to personally apologize and discuss a satisfactory resolution with you. Thank you for your understanding! - Martin Chevrolet

March 21, 2023

The service was great and fast, The personal very politely,if you want to know if I recommend this place (YES) DEFINITELY take my word For it) because now In day's people Don't show good manners, More

by Francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 03, 2023 -

Martin Chevrolet responded

Francisco, We truly appreciate your kind review, and it's our pleasure to share your kind words with our team at Martin Chevrolet! Our dedicated team is always ready to provide exceptional experiences, and we are thrilled that your visit reflected that. If you have any additional needs or inquiries, please don't hesitate to get in touch! - Martin Chevrolet

March 21, 2023

Great service. Very kind and professional. The girl at the service was great too. Glad I purchased my Equinox from Martin. More

by nek2272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

We're absolutely thrilled that you chose to purchase your Equinox with us, allowing you to benefit from our lifetime offer of complimentary oil changes! Thank you so much for the fantastic review! Please drive safely, and we eagerly anticipate seeing you again in the future! - Martin Chevrolet

March 21, 2023

Unorganized, uninformative, very very careless with customers autos. I made an appt. 4 days out to make sure they were ready for me and they weren’t. Once I left my truck to be repaired they never upda More

by Jeffhendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
OC Cardoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Ingold , Aaron Grassel
May 11, 2023 -

Martin Chevrolet responded

Jeff, We greatly appreciate you notifying us about this issue and for having a conversation with us over the phone. It's truly unfortunate that we couldn't provide our assistance in removing the dents earlier, before you managed to handle it yourself. We wholeheartedly request you to consider giving us another opportunity to serve you better in the future. Thank you! - Martin Chevrolet

March 20, 2023

Not very helpful when the customer would like a deal on selling used cars when every dealership are giving deals. Thanks for nothing I won’t be back for another car I lost me as a customer. More

by Ronaldnedza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Martin Chevrolet responded

Ronald, We value our customers and truly appreciate the time to share your opinions. At Martin Chevrolet we are committed to fair, honest pricing and we would love nothing more than to keep you as a happy customer, so we are truly sorry we were unable to lower the price of our vehicle to meet your budget. We are keeping an eye out for a vehicle that would work within your parameters so hopefully we can work to change your opinion of our dealership. We hope to be back in contact with you about a vehicle that works for you soon, but should you need any assistance in the meantime, please give us a call. - Martin Chevrolet

March 19, 2023

very good. will return soon for new tires on march 22, 2023. will see oc cardoso. More

by BKREJCI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. We're looking forward to your next visit with us! - Martin Chevrolet

March 18, 2023

Windshield washer fluid was not checked or filled, other parts of the car was not checked as stated on car report given at the end. More

by Erictaylor9315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Mouton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dunn
4.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Chiodo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols, Chrissy Cokinos
Mar 23, 2023 -

Martin Chevrolet responded

Eric, We're truly sorry for the oversight regarding the washer solvent during your last service visit with us. Please be assured that you're always welcome to drop by anytime for a "Pit Stop," where we'll gladly top off all your fluids, including your washer jar, and check the air pressure in your tires. We genuinely appreciate your business and your feedback through our service surveys. Your satisfaction is our top priority, and we're always here to help. - Martin Chevrolet

March 18, 2023

Terrible place would tell everyone to run away, far away. Terrible, terrible, terrible, terrible, terrible More

by Sherylward1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hoyland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Hill
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2023

Very pleasant to work with. Easy to have service done. Will be back again soon More

by Ksnod-silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Martin Chevrolet responded

Thank you for the 5 star review! It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

...
48
...