Duane Hill

Martin Chevrolet responded

Thank you for the great review! We couldn't agree more! We'll be sure to pass along your kind words to Paul. Mechanics like Paul don't come with a warning light when they're doing an outstanding job, but reviews like yours help us recognize it! Thanks for trusting Martin Chevrolet with your vehicle, and we look forward to seeing you again. - Martin Chevrolet

Martin Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication regarding your warranty repair and for the frustration this caused. Having to follow up on the status of an ordered part is not the level of service we aim to provide, and we understand why this would be disappointing, especially since you have experienced a similar issue before. We also understand your concerns regarding the warranty claim process and the confusion surrounding the documentation needed for the repair. While we're glad the repair was ultimately completed, we recognize that the overall experience fell short of your expectations. Your feedback is valuable and helps us identify areas where we need to improve our communication and follow-up processes. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our team. - Martin Chevrolet

Martin Chevrolet responded

Thank you for the fantastic review! We appreciate your trust in Martin Chevrolet and look forward to helping you again next time! - Martin Chevrolet

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again in the future! - Martin Chevrolet

Martin Chevrolet responded

Thank you for letting us know how our service team did. If there is anything else we can assist with, please don't hesitate to give us a call or stop by! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the kind words! We’re glad you enjoyed your visit and found our team friendly and welcoming. We especially appreciate you recognizing the care that goes into keeping our dealership clean—we’ll be sure to pass that along. We look forward to seeing you again next time! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the feedback and for bringing this to our attention. We’re glad to hear you were happy with the service, but we sincerely apologize that your request to skip the complimentary car wash was not honored. Your note is a helpful reminder for our team to double-check customer preferences before sending any vehicle through the wash. We’ll make sure to reinforce this with our staff so requests like yours are respected every time. We truly appreciate you pointing this out and hope to serve you again in the future! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the great review! We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

Martin Chevrolet responded

Thank you for your feedback and for your patience. We’re truly sorry for the long wait and the lack of notification. That’s not the experience we want for you. We’ve identified an issue with the app’s progress tracker that caused it to freeze on step 2, even though your technician completed all work. The notification system also failed to trigger the “ready” alert. Both have been escalated to our dev team for an urgent fix however, we should have called you sooner and we apologize for that oversight. We look forward to seeing you again next time for a smoother experience! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the wonderful review about Nathan! If you ever need anything else from us, please feel free to give us a call or stop by! - Martin Chevrolet