Duane Hill
Duane Hill at Martin Chevrolet

Duane Hill

Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

Contact Me
4.7
217 Reviews

I've been working with General Motors as of August of 1979. Began my Career in the Janitorial and Prep side of the business at a Buick Dealership in Barrington, Illinois. I've worked my way up through the Body Shop, Quick Lube, Technician Apprenticeship, Parts Counter, Service Writer and then into Management of the Parts & Service Departments. Enjoying much success in all aspects of Dealership life. Even selling vehicles on days we had Special Events. In retrospect I've come to love what I do and the daily interactions with our Guests. Martin Chevrolet is a Dealership that has become my most prize position. We at Martin are a family, our every thought while providing "World Class Service" for our Guests is of compassion and that of solidarity for that purpose completely satisfying our them in every area of our Dealership.

Dealership Experience

13 yrs, 6 mos

Industry Experience

46 yrs, 1 mo

Specialties & Trainings

Fix Operations Management

Law Enforcement

4.7

217 Reviews

Write a Review

217 Reviews of Duane Hill

July 28, 2026

Dealership Rating
Employee Rating

Courteous, knowledgeable, and trustworthy staff. They treat me and my car with great care. Great service. More

by mszafranski0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2026

Martin Chevrolet responded

We’re grateful for your 5-star rating! Thank you for choosing Martin Chevrolet and allowing our team to keep your vehicle running its best. - Martin Chevrolet

July 27, 2026

Dealership Rating
Employee Rating

Ralph is a great service writer - knowledgeable, accommodating, friendly, and very responsive. Paul is a superb Corvette mechanic. An absolutely great team led by Duane, the Service Director. Martin More

by sak007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Nathan Hill

Jul 31, 2026

Martin Chevrolet responded

Thank you! We appreciate you recognizing our team and the care they put into taking care of our customers and their vehicles. We'll be sure to share your kind words with Ralph, Paul, Duane, and the rest of the Martin Chevrolet team. Thank you for choosing us and for your continued trust! - Martin Chevrolet

June 30, 2026

Dealership Rating
Employee Rating

Ralph is a pleasure to work with, he always tells me what's included and what is urgent. More

by Mary
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Ed Mouton , Of course the ladies who checked me out!

Jul 02, 2026

Martin Chevrolet responded

Mary, Thank you for trusting us with you vehicle! We will be sure to tell Ralph he is a pleasure to deal with! Come see us again anytime! - Martin Chevrolet

June 26, 2026

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Their service team is amazing. Ralph is the man!! Always willing to go the extra mile! More

by EVERTBAILEY410
Service Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Martin Chevrolet responded

Thank you for taking the time to post about your recent experience here at Martin Chevrolet and with Ralph! We sure do appreciate it! - Martin Chevrolet

June 17, 2026

Dealership Rating
Employee Rating

Paul is a great mechanic and glad Martin Chevy employs him. He always does a thorough diagnosis, repair and maintenance. More

by dar322
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2026

Martin Chevrolet responded

Thank you for the great review! We couldn't agree more! We'll be sure to pass along your kind words to Paul. Mechanics like Paul don't come with a warning light when they're doing an outstanding job, but reviews like yours help us recognize it! Thanks for trusting Martin Chevrolet with your vehicle, and we look forward to seeing you again. - Martin Chevrolet

May 19, 2026

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Employee Rating

The part that I needed for the warranty repair was ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and fi More

by jjstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Martin Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication regarding your warranty repair and for the frustration this caused. Having to follow up on the status of an ordered part is not the level of service we aim to provide, and we understand why this would be disappointing, especially since you have experienced a similar issue before. We also understand your concerns regarding the warranty claim process and the confusion surrounding the documentation needed for the repair. While we're glad the repair was ultimately completed, we recognize that the overall experience fell short of your expectations. Your feedback is valuable and helps us identify areas where we need to improve our communication and follow-up processes. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our team. - Martin Chevrolet

May 11, 2026

Dealership Rating
Employee Rating

when you want it DONE RIGHT. .. You go to the PROS!! Ralph always tells you upfront what you REALLY need More

by salemisr
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

May 12, 2026

Martin Chevrolet responded

Thank you for the fantastic review! We appreciate your trust in Martin Chevrolet and look forward to helping you again next time! - Martin Chevrolet

May 08, 2026

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Employee Rating

The service completed was done correctly, timely and with comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. More

by sacampau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso , Chris Harris

May 12, 2026

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again in the future! - Martin Chevrolet

May 03, 2026

Dealership Rating
Employee Rating

Took time and found problem even tho it couldnt be duplicated at dealership but would only happen sometimes More

by thesir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: OC Cardoso

May 12, 2026

Martin Chevrolet responded

Thank you for letting us know how our service team did. If there is anything else we can assist with, please don't hesitate to give us a call or stop by! - Martin Chevrolet

April 17, 2026

Dealership Rating
Employee Rating

It's refreshing to visit the dealership. staff is friendly. Hats off to the lady who cleans the restrooms. More

by toyodakid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

Apr 28, 2026

Martin Chevrolet responded

Thank you for the kind words! We’re glad you enjoyed your visit and found our team friendly and welcoming. We especially appreciate you recognizing the care that goes into keeping our dealership clean—we’ll be sure to pass that along. We look forward to seeing you again next time! - Martin Chevrolet

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