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Martin Chevrolet - Service Center

Crystal Lake, IL

4.5
30 Lifetime Reviews Review Dealership

30 Reviews of Martin Chevrolet - Service Center

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October 19, 2020

"I would like to say Keith in the parts department is a..."

- Harder 85

I would like to say Keith in the parts department is a great guy and thank him for going out of way to get my products for my vehicle that I needed and I am sure these guys don’t praise(in this department) for the work they do

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Recommend Dealer
Yes
Employees Worked With
Keith in the (Parts department)
Oct 29, 2020 -

Martin Chevrolet responded

Thank you for this review. You are right, the guys in our parts department don't get enough praise and we want to thank you not only for your business but for your compliments to them! If you need any help in the future, don't hesitate to reach out! - Martin Chevrolet

September 02, 2020

"Duane is outstanding. First met him at Marquardt in..."

- Ruby's mom.

Duane is outstanding. First met him at Marquardt in Barrington. Was so happy when we again met at Martin . Cannot say enough about him. He runs a great department.

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Recommend Dealer
Yes
Employees Worked With
Sep 22, 2020 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Duane. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We look forward to seeing you again next time! - Martin Chevrolet

June 19, 2020

"We would like to thank Mike for helping us drive off the..."

- Brian K

We would like to thank Mike for helping us drive off the lot in the vehicle we had first seen on line. There were a couple issues that needed addressed with the truck, Mike took care of them. Thanks again

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Recommend Dealer
Yes
Employees Worked With
Jul 06, 2020 -

Martin Chevrolet responded

Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care! - Martin Chevrolet

February 28, 2020

"Marci is the best! I have referred people to her. She..."

- Jelgan

Marci is the best! I have referred people to her. She always answers any questions I have. I have bought several cars from her and when my lease is up I will get another one! Keep up the good work Marci.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Marci Zavala
Feb 28, 2020 -

Martin Chevrolet responded

We are always happy to help when it comes to service, sales, or leasing! Thank you for making Martin Chevrolet your first choice for all your automotive needs. Thanks again and we look forward to working with you again soon! - Martin Chevrolet

December 03, 2019

"Aaron is the best! He has a way of making the service..."

- Smiznokage

Aaron is the best! He has a way of making the service process from regular maintenance to larger repairs so pain free. He explains everything in a way I can understand, helps me through the process and goes above and beyond to make everything as simple, smooth and convenient as possible. Aaron understands his customers and I highly recommend going to see him for any of your service needs.

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Recommend Dealer
Yes
Employees Worked With
Dec 19, 2019 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet and Aaron. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback! Thanks again! - Martin Chevrolet

October 18, 2019

"Oil change "

- Judi C

Had an appointment on Tuesday , Oct 15 th I was greeted immediately by Brad in the service dept. He was very professional and explained all the options and recommendations my Equinox needed now that I reached 60,000 miles, My vehicle was ready at the time he said it would be and even walked me over to the cashier as he went over all the work and cost. He’s a real asset to Martin Chevrolet 👍

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Recommend Dealer
Yes
Employees Worked With
Oct 25, 2019 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

August 15, 2019

"Lies to make sales "

- Anon

Was told during purchase of my truck that if I purchased the warranty I would be loaned a truck or similar vehicle in the event I brought the vehicle in for service. Found out today that was a bold face lie to make a sale. Pretty facade here but nothing remarkable under the surface. Staff didn't seem to care at all about it. No reason to go out of your way at all for this one.

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Recommend Dealer
No
Employees Worked With
June 19, 2019

"OC Cardoso gets 5 stars ....."

- Grace

OC Cardoso gets 5 stars from me. He has always gone to great lengths to fix our problems. He never stops smiling & works to get to the bottom of the problem. He is a pleasure to work with. I recommend Martin Chevy service department. Ask for OC Cardoso. He is fantastic.

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Recommend Dealer
Yes
Employees Worked With
Jun 21, 2019 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with OC and Martin Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

April 11, 2019

"Touch up nick in paint"

- Kevin321

Marci set up appointment for me. Met me to make sure of what I wanted fixed. Calling me when car was done went with to car to make sure I was satisfied with work.

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Recommend Dealer
Yes
Employees Worked With
Marci Zavala
Apr 29, 2019 -

Martin Chevrolet responded

Kevin, Thanks for taking the time to post a review about your experience with Marci and the team here at Martin Chevy. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! - Martin Chevrolet

April 04, 2019

"Made a oil change appt"

- Joanbaby41

Viv was very professional. Knew what she was doing and quickly completed the appt. I had screaming kids in background and a drunk husband. She was understanding and great!!! 20 stars

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Recommend Dealer
Yes
Employees Worked With
Viviana Contreras
Apr 29, 2019 -

Martin Chevrolet responded

Thank you for taking a few minutes to post this review! We appreciate your business and look forward to seeing you next time! - Martin Chevrolet

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