OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

Contact Me
4.6
384 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

384 Reviews

Write a Review

384 Reviews of OC Cardoso

June 03, 2026

Dealership Rating
Employee Rating

The staff are good at communicating, and the timing and costs seem fair on repairs and services More

by KASSBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2026

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

May 31, 2026

Dealership Rating
Employee Rating

Good service accommodate my change of schedules and various other problems I had to get recall done More

by Gpeters55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Hill

Jun 04, 2026

Martin Chevrolet responded

Thanks for the great review and rating! We appreciate you taking the time to let us know about your experience and hope to be of service to you again in the future. Until then, take care and drive safe! - Martin Chevrolet

May 21, 2026

Dealership Rating
Employee Rating

Service Team was Great. Stayed in communication with us and are very helpful. Love Martin Chevrolet More

by lillyunique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Jacob Murzyn

Jun 03, 2026

Martin Chevrolet responded

Thank you! We really appreciate your kind words and feedback! See you again next time! - Martin Chevrolet

May 19, 2026

Dealership Rating
Employee Rating

The part that I needed for the warranty repair was ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and fi More

by jjstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Martin Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication regarding your warranty repair and for the frustration this caused. Having to follow up on the status of an ordered part is not the level of service we aim to provide, and we understand why this would be disappointing, especially since you have experienced a similar issue before. We also understand your concerns regarding the warranty claim process and the confusion surrounding the documentation needed for the repair. While we're glad the repair was ultimately completed, we recognize that the overall experience fell short of your expectations. Your feedback is valuable and helps us identify areas where we need to improve our communication and follow-up processes. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our team. - Martin Chevrolet

May 08, 2026

Dealership Rating
Employee Rating

The service completed was done correctly, timely and with comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. More

by sacampau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again in the future! - Martin Chevrolet

May 04, 2026

Dealership Rating
Employee Rating

The service was great. I was able to get my car fixed without an appointment. Thank you More

by munozva90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Martin Chevrolet responded

Thank you for trusting us with your vehicle! We really appreciate your review and your business. Come see us again anytime! - Martin Chevrolet

May 03, 2026

Dealership Rating
Employee Rating

Took time and found problem even tho it couldnt be duplicated at dealership but would only happen sometimes More

by thesir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill

May 12, 2026

Martin Chevrolet responded

Thank you for letting us know how our service team did. If there is anything else we can assist with, please don't hesitate to give us a call or stop by! - Martin Chevrolet

May 02, 2026

Dealership Rating
Employee Rating

Rude as xxxx staff, they NEVER EVER EVER give me a car wash when I bring the car, I got a tire rotation and the next day my tire sensors are all screwed up. Horrible experience More

by redsunglasses21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan Hill

May 29, 2026

Martin Chevrolet responded

Thank you for your feedback. We’re sorry to hear about your experience. We left you a message because we’d like the opportunity to speak with you directly and address your concerns. Please call Duane Hill back at your earliest convenience so we can work toward making this right. - Martin Chevrolet

April 30, 2026

Dealership Rating
Employee Rating

I got there before dealer was open and Ralph opened the door and started my paperwork and took my keys as always he was super kind we shared a couple stories. I always get treated amazing at Martin Chevy t More

by rwhowe.rh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2026

Martin Chevrolet responded

Thank you so much for your continued loyalty and for making the drive to service your vehicle with us! We truly appreciate your kind words about Ralph and are glad he was able to get you taken care of right away and make your visit enjoyable. Providing friendly, personal service is something we take great pride in, and it means a lot to know you consistently feel well taken care of at Martin Chevy. We look forward to seeing you again next time! - Martin Chevrolet

April 28, 2026

Dealership Rating
Employee Rating

I'm an old gear head always loved chevys and gm muscle cars hope the 3 cylinder in my trax is long lasting so far so good Thanks for the free oil changes and car washes. More

by It time buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky

May 04, 2026

Martin Chevrolet responded

Thank you for the great review! We always enjoy hearing from fellow Chevy enthusiasts and gear heads. We’re glad you’re enjoying your Trax so far, and we appreciate you putting your trust in the newer technology. It’s great to hear everything has been going well! We’re also happy you’re taking advantage of the complimentary oil changes and car washes. Thank you again for being part of the Chevy family, and we look forward to seeing you at your next visit! - Martin Chevrolet

1
...

Dealership Inventory (189 Vehicles)

used 2023 Chevrolet Equinox car, priced at $26,112
2023 Chevrolet Equinox
used
Summit White exterior
Automatic
All-wheel Drive
new 2026 Chevrolet Equinox car
2026 Chevrolet Equinox
new
Summit White exterior
CVT
Front-wheel Drive
new 2026 Chevrolet Trax car, priced at $25,001
2026 Chevrolet Trax
new
Summit White exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Silverado 1500 car
2026 Chevrolet Silverado 1500
new
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
used 2025 Chevrolet Tahoe car, priced at $74,411
2025 Chevrolet Tahoe
used
Sterling Gray Metallic exterior
Automatic
Four-wheel Drive
used 2023 Jeep Grand Cherokee L car, priced at $32,967
2023 Jeep Grand Cherokee L
used
Diamond Black exterior
Automatic
Four-wheel Drive