OC Cardoso
OC Cardoso at Martin Chevrolet

OC Cardoso

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.7
387 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

387 Reviews

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387 Reviews of OC Cardoso

June 26, 2026

Dealership Rating
Employee Rating

Their service team is amazing. Ralph is the man!! Always willing to go the extra mile! More

by EVERTBAILEY410
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 02, 2026

Martin Chevrolet responded

Thank you for taking the time to post about your recent experience here at Martin Chevrolet and with Ralph! We sure do appreciate it! - Martin Chevrolet

June 25, 2026

Dealership Rating
Employee Rating

I bought a '26 Chevy Colorado on Memorial Day and was happy dealing with Jack Lazzara in sales. I was also glad Martin Chevrolet had a nice selection of mid-sized trucks ON the LOT. That was the KEY, hav More

by NLH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Nathan Hill

Jul 02, 2026

Martin Chevrolet responded

10 stars!?!?! What a compliment! We are so proud of our team that helped you out and made your purchase and service experience a great one! Thank you so much for the kind review about Jack, Ralph and the rest of the team here at Martin! Enjoy your new truck! - Martin Chevrolet

June 17, 2026

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Paul is a great mechanic and glad Martin Chevy employs him. He always does a thorough diagnosis, repair and maintenance. More

by dar322
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2026

Martin Chevrolet responded

Thank you for the great review! We couldn't agree more! We'll be sure to pass along your kind words to Paul. Mechanics like Paul don't come with a warning light when they're doing an outstanding job, but reviews like yours help us recognize it! Thanks for trusting Martin Chevrolet with your vehicle, and we look forward to seeing you again. - Martin Chevrolet

June 03, 2026

Dealership Rating
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The staff are good at communicating, and the timing and costs seem fair on repairs and services More

by KASSBJ
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Recommend Dealer
Yes
Jun 16, 2026

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again next time! - Martin Chevrolet

May 31, 2026

Dealership Rating
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Good service accommodate my change of schedules and various other problems I had to get recall done More

by Gpeters55
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Hill

Jun 04, 2026

Martin Chevrolet responded

Thanks for the great review and rating! We appreciate you taking the time to let us know about your experience and hope to be of service to you again in the future. Until then, take care and drive safe! - Martin Chevrolet

May 21, 2026

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Service Team was Great. Stayed in communication with us and are very helpful. Love Martin Chevrolet More

by lillyunique
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Stalesky, Jacob Murzyn

Jun 03, 2026

Martin Chevrolet responded

Thank you! We really appreciate your kind words and feedback! See you again next time! - Martin Chevrolet

May 19, 2026

Dealership Rating
Employee Rating

The part that I needed for the warranty repair was ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and fi More

by jjstone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Martin Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication regarding your warranty repair and for the frustration this caused. Having to follow up on the status of an ordered part is not the level of service we aim to provide, and we understand why this would be disappointing, especially since you have experienced a similar issue before. We also understand your concerns regarding the warranty claim process and the confusion surrounding the documentation needed for the repair. While we're glad the repair was ultimately completed, we recognize that the overall experience fell short of your expectations. Your feedback is valuable and helps us identify areas where we need to improve our communication and follow-up processes. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our team. - Martin Chevrolet

May 08, 2026

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The service completed was done correctly, timely and with comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. More

by sacampau
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky , Chris Harris

May 12, 2026

Martin Chevrolet responded

We appreciate you taking the time to leave us this feedback. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again in the future! - Martin Chevrolet

May 04, 2026

Dealership Rating
Employee Rating

The service was great. I was able to get my car fixed without an appointment. Thank you More

by munozva90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Martin Chevrolet responded

Thank you for trusting us with your vehicle! We really appreciate your review and your business. Come see us again anytime! - Martin Chevrolet

May 03, 2026

Dealership Rating
Employee Rating

Took time and found problem even tho it couldnt be duplicated at dealership but would only happen sometimes More

by thesir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Duane Hill

May 12, 2026

Martin Chevrolet responded

Thank you for letting us know how our service team did. If there is anything else we can assist with, please don't hesitate to give us a call or stop by! - Martin Chevrolet

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