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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,073 Reviews

1,073 Reviews of Martin Chevrolet - Service Center

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May 09, 2025

Always super friendly and fast. No matter who my advisor is, I always get taken care of. More

by charles.fanning
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
May 16, 2025 -

Martin Chevrolet responded

Charles, We're happy you found our staff to be so supportive during your experience here at Martin Chevrolet. Thank you again for letting our team know how we did! - Martin Chevrolet

May 09, 2025

Friendly, courteous, caring, took care of my truck fixed any issues in a timely manner also very informative More

by jmwinstead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Martin Chevrolet responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Martin Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help! - Martin Chevrolet

May 09, 2025

I have always had a good experience with Martin Chevrolet. Blake and the Service manager Duane do an excellent job! I always have my maintenance and repairs done by John because he is knowledgable, More

by jpeschke
Recommend Dealer
Yes
Employees Worked With
Blake Hill, Blake Hill
May 16, 2025 -

Martin Chevrolet responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care! - Martin Chevrolet

May 05, 2025

Courteous and efficient. Chris Harris was very friendly and helpful! The waiting room was clean and coffee available was appreciated. More

by gdtrem
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
May 15, 2025 -

Martin Chevrolet responded

Thank you! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please don't hesitate to reach out to us if there's anything more we can do! - Martin Chevrolet

May 02, 2025

The service was much quicker this time and I was able to get the requested shuttle home as well. The service tech was very responsive and helpful! More

by sarah.bergeson
Recommend Dealer
Yes
Employees Worked With
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris
May 15, 2025 -

Martin Chevrolet responded

Sarah, We are so glad you had a great experience with our service team! Please come see us for any future needs! - Martin Chevrolet

April 30, 2025

Quick turn around for an oil change and wash. Clean waiting area and free coffee. More

by lionhound
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Martin Chevrolet responded

Thank you! We are glad to hear everything was completed quickly and to your satisfaction. Come see us again next time! - Martin Chevrolet

April 30, 2025

My experience with this dealership lately the last couple years I've been pretty poor they don't cheer with respect they honor anything they sold us and how do you treat people like that that spend over $50, More

by Tschristy071005
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
May 14, 2025 -

Martin Chevrolet responded

We reviewed your recent service visit and it looks like it was a simple oil change. We’d love to hear from you to see how we could have made this visit better for you. When you have a moment, please give our Service Manager, Duane Hill, a call at 815-459-4000. We’re here to help and look forward to hearing from you! - Martin Chevrolet

April 30, 2025

Excellent service team, starting with Ralph, who is both attentive and highly responsive, key attributes in a service writer. Paul continues as a superb mechanic, highly knowledgeable and skilled. More

by SAK
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Stalesky
May 05, 2025 -

Martin Chevrolet responded

We're absolutely thrilled to hear about your positive experience! We'll definitely share your kind words with Ralph and Paul—they'll be so happy to hear them! - Martin Chevrolet

April 30, 2025

Very poor communication. Went to pick up car, huge puddle underneath. Not happy at all. More

by Debdawdy
Recommend Dealer
No
Employees Worked With
Chris
May 14, 2025 -

Martin Chevrolet responded

Deb, We're truly sorry that you've had to deal with a leak so soon after your recent repairs. We understand how frustrating it can be, and we're glad that we could fix the issue quickly and get your car back on the road. We appreciate your patience and we're striving to improve our communication skills for a better experience in the future. Looking forward to seeing you again next time! - Martin Chevrolet

April 21, 2025

Went on just for an oil change and tire rotation. After further review of the tires I ended up buying 4 tires and new tire monitors. More

by Chevy4life
Recommend Dealer
Yes
Employees Worked With
Ociel Cardoso
Apr 29, 2025 -

Martin Chevrolet responded

Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you again for choosing Martin Chevrolet and we hope to see you again. - Martin Chevrolet

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