Chris Harris

The part that I needed for the warranty repair was ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and fi ordered based upon technician inspection back in March. I was never called that this part was in. It was never followed up upon. I had to call and find out that it was actually in parts. This is not the first time this has happened with Martin Chevrolet. When I arrived with my vehicle, to have the third brake light on the top of the Silverado cab replaced, the service advisor, looked at it and said I don't see any water in it. In order for us to submit this as a claim, we need to have a picture of it with the water in it. And I replied, you should've taken that picture back in March when you had it here and there was water in it and you ordered the part. That said, they went ahead and supposedly fixed it and charged the repair. they do a good job, when they do it. They do a good job when they're aware that they're supposed to do a good job, but the customer shouldn't have to follow up and see that part is there. I've had to do this twice. This truck only has 34,000 miles on it and the warranty repairs, mixed with the Service has definitely turned me off to Chevrolet. More

by jjstone Verified Customer Verified Customer

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I would definitely recommend Martin Chevrolet. They gave me a good deal and the service department always takes good care of my car. They gave me a good deal and the service department always takes good care of my car. More

by Markmidwest Verified Customer Verified Customer

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The service completed was done correctly, timely and with comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. comprehensive evaluation of the car.. There were no problems identified after I got the vehicle home. More

by sacampau Verified Customer Verified Customer

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Nice environment to work while waiting A plus would be to provide cookies. Other than that, the personnel is very nice and professional provide cookies. Other than that, the personnel is very nice and professional More

by Dpbahena Verified Customer Verified Customer

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Very kind! Take great care of you. Answer all questions and take great care of the customer Take great care of you. Answer all questions and take great care of the customer More

by HECKMAN_JOY Verified Customer Verified Customer

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Had a major service issue. Chris is always so helpful and thorough. He is the best Service Advisor there. Chris is always so helpful and thorough. He is the best Service Advisor there. More

by reginagomory Verified Customer Verified Customer

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Very friendly From everyone I had to deal with was all very, very pleasant Outstanding very, very pleasant Outstanding More

by cbrstrm Verified Customer Verified Customer

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Clean, efficient service. Staff is friendly and helpful waiting area is great. Love the car washing and the texting system during service. Staff is friendly and helpful waiting area is great. Love the car washing and the texting system during service. More

by CFK Verified Customer Verified Customer

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Easy to navigate website, quick response when inquired about vehicle availability. Sales consultant Luke was very professional, helpful, and after the sale has been easily accessible. The entire experienc about vehicle availability. Sales consultant Luke was very professional, helpful, and after the sale has been easily accessible. The entire experience was really stress free. More

by robertpodolskijr Verified Customer Verified Customer

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Great service. I always listen to their advice. As to what service I need on my truck. I always listen to their advice. As to what service I need on my truck. More

by HOWE608 Verified Customer Verified Customer

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