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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
1,053 Reviews

1,053 Reviews of Martin Chevrolet - Service Center

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April 14, 2022

Oil change appointment. Very timely and efficient. Walked next door to donate blood while waiting and service advisor offered me an umbrella as it was raining. Much apprecia More

by b.bushnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

b.bushnell responded

Thank you!

Apr 19, 2022 -

Martin Chevrolet responded

It’s great to hear that your visit with us earned a 5-star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! - Martin Chevrolet

April 13, 2022

Making appointment and scheduling super easy Friendly customer service staff from the moment entering the building to leaving in a freshly washed car More

by Kite847
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. - Martin Chevrolet

April 13, 2022

I had a issues with the front end of our vehicle steering wheel shaking. Found out that it was a bad belt on a tire. Ralph from the service department kept me updated and followed through the whole process. More

by SRSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Martin Chevrolet responded

Sean, Thank you for this great review about Ralph and the team at Martin Chevrolet. Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon! - Martin Chevrolet

April 13, 2022

The team was super friendly and helpful offered coffee and water the minute we walked in More

by Brad Klick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Apr 19, 2022 -

Martin Chevrolet responded

Brad, We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

April 11, 2022

From purchasing to upkeep this company excels in all ways. The associates are kind, respectful, helpful and funny. I don’t know any other place you can go and see so many smiles! We bought our first Equ More

by Cindybruess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Apr 19, 2022 -

Martin Chevrolet responded

Cindy, Thank you for trusting us to be your car guys and thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! - Martin Chevrolet

Apr 20, 2022 -

Cindybruess responded

Simple truth. Thanks to all.

April 08, 2022

My last visit was understandably expensive, when should I return for next appointment to insure I don't incur another expensive trip? P;ease advise More

by lithmac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Martin Chevrolet responded

Thank you for your review. We are happy to go over the next appointment with you. Could you give us a call at 815-459-4000 when you have some time? - Martin Chevrolet

April 06, 2022

Excellent service, they took really good care of my son when he brought our car in for service. Very helpful and nice people More

by Miswag50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Apr 19, 2022 -

Martin Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

April 05, 2022

I went to have my oil changed. The work was done quickly. When I picked up the car the check engine light was on. I immediately went back to service area. The car was checked, More

by Rkwojo10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2022 -

Martin Chevrolet responded

Thanks so much for the wonderful review. We appreciate you letting us know about the hose and giving us the opportunity to fix that right away. If anything further comes up, please give us a call or stop by! Thanks again. - Martin Chevrolet

April 04, 2022

My daughters car had yo be towed in. Ralph was able to get us in on a Friday. Bog oil leak. Helped us, and we picked car up saturday. More

by laurajames26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2022 -

Martin Chevrolet responded

Laura, Thank you for trusting us with your daughter's car. We know there are a lot of choices out there so we want to sincerely thank you for choosing us. If anything else comes up, don't hesitate to give us a call or stop by! - Martin Chevrolet

April 04, 2022

Brad and Blake were great as always. Got me in and out of service as promised. Will always take my vehicles to Martin. It's a good store to do business with. They take care of their c More

by usbigbear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Nichols
Apr 09, 2022 -

Martin Chevrolet responded

Thank you for your kind words and great review, We will be sure to let Brad and Blake know you appreciate their service and we hope to see you again real soon! - Martin Chevrolet

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