Martin Kia

Horrible My wife and I purchased a brand new 2018 Pacifica the end of June on a Thursday night. On the Saturday after purchasing we noticed the driver's side f My wife and I purchased a brand new 2018 Pacifica the end of June on a Thursday night. On the Saturday after purchasing we noticed the driver's side front bumper was detached and sticking out. We contacted the dealer that day, let them know and they said they would get it taken care of for us. After three months of getting the run around they came and got our van on Monday September 17. The job was suppose to take a couple hours and our van was suppose to be back to us by the end of the day. At 5:00 pm we were notified that the van was not going to be returned until the following morning because the sales man had a customer come in and was unable to leave. I understand that and they had given us a loaner so that was fine for one night. The following day (Tuesday September 18) my wife tried to contact Curtis our salesman to see what the plan was. He didn't answer but text her and said he hadn't forgotten about her. Twenty to thirty minutes later he called and said, "A crazy lady has taken your keys off my desk, we have been trying to get in touch with her and are unable to." This fiasco went on all day! Tried to contact the sales manager but he was working on too many deals to worry about the fact that our keys had been stolen. Tried to speak with the general manager and he too was too busy to give us the time of day. The only person I spoke to with any common sense was Chelsey. She informed me that the lady who had taken our keys was suppose to return the keys so that they could bring our vehicle back to us with a hour and a half. Chelsey was a little off on her time as the lady didn't arrange to meet them until 6 hours later. We weren't contacted for several hours and not until we reach out to the police department was anything really resolved. My wife spoke with Ron who is supposedly is the general manager and he was extremely rude and not caring at all about the situation. It was extremely obvious that the sales department was not worried at all that my keys (car and house) were stolen off of one of their desk and my vehicle was sitting in their parking lot. My wife expressed to Ron that she was concerned that both her name and her house keys were on that key ring that the lady had. Ron simply and smartly replied;"well ma'am, what do you want me to do about it?" My wife told him we wanted new locks put on our house and our keys and car returned to us. Ron simply said;"send me a bill." Never once did he offer any type of remorse for the situation or possible ways to resolve the issue. When we finally got our van and our keys back 32 hours after it left our possession, the house key was missing along with a sentimental key chain. Thankfully Maria and Chelsey were both very helpful in a situation they really had no dog in the fight over. If I was the owner/operator of Martin, I'd fire everyone in sales and service but those two and start over. Worst 32 hours of my life when dealing with any dealership! More

ECU update I came in for an ECU update. The staff was very friendly and professional. The young lady at the service desk was extremely pleasant with a bubbly per I came in for an ECU update. The staff was very friendly and professional. The young lady at the service desk was extremely pleasant with a bubbly personality. She’s definitely he perfect fit for that position. More

Friendly and professional service. My oil change, tire rotation and inspection was finished in a reasonable time. The waiting area was comfortable and clean. I had a question about one My oil change, tire rotation and inspection was finished in a reasonable time. The waiting area was comfortable and clean. I had a question about one of the new model Kia Soul and Carlos answered all my questions. He was very friendly and knowledgeable. Thanks Carlos and Martin KIA More

Very pleased Everyone at the dealership was very courteous and provided excellent service. We purchased a 2018 Kia Optima and couldn't be more pleased. It's the be Everyone at the dealership was very courteous and provided excellent service. We purchased a 2018 Kia Optima and couldn't be more pleased. It's the best car we've ever owned. More

Satisfactory service appointment Oil changes for two cars. Scheduled at 8 AM and both done by 9 AM. Everyone was polite and informative. Always use this dealer for all service on b Oil changes for two cars. Scheduled at 8 AM and both done by 9 AM. Everyone was polite and informative. Always use this dealer for all service on both cars. More

quick and efficient Had car serviced at 15000 got there 15 min early and was out in 45 min. very careful with my kia. pointed out that the tires needed rotating which was Had car serviced at 15000 got there 15 min early and was out in 45 min. very careful with my kia. pointed out that the tires needed rotating which was performed as efficiently as the rest of the service performed. More

RECALL SERVICE Efficient , timely , and best of all kind and honest !! Walked to and from the door , offered coffee and snacks , got a free car wash coupon and repai Efficient , timely , and best of all kind and honest !! Walked to and from the door , offered coffee and snacks , got a free car wash coupon and repair took 1/4 of time that recall letter advised it would . VERY SATISFIED with my first visit to this dealership . More

Great customer service Came in to Martin Kia just for an oil change and everyone was so nice. Offered snacks and got a free car wash coupon too! Came in to Martin Kia just for an oil change and everyone was so nice. Offered snacks and got a free car wash coupon too! More

CD stuck in player I found them to be both fair and honest. I had CD stuck in player that was running battery down overnight. They could have told me anything but they I found them to be both fair and honest. I had CD stuck in player that was running battery down overnight. They could have told me anything but they were truthful and reasonable I will use them again and shop for our next new vehicle there More

repairing recalls Arriving at Martin Kia I was greeted by a competent representative of their service department. I had a 10:00 appointment and it was to do recall rep Arriving at Martin Kia I was greeted by a competent representative of their service department. I had a 10:00 appointment and it was to do recall repairs. He indicated it would take 3 hours, so I went to my daughters house to wait. Right on schedule he called at 1:00 and said the repairs had been finished. The car was cleaner than what I had left it. All service representatives at Martin are friendly and excited to get the work done. All seem very competitant. More