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Martin Kia
Newark, DE
849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 849 reviews
February 17, 2024
I would never purchase from this dealership again. I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, but they never answered their phone or returned calls even though I left messages requesting a call back. Even when I was in-person at the dealership, the managers refused to speak to me directly and only communicated with me through the sales associates. To name a few issues: (1) Kia was supposed to complete all the paperwork with the DMV to retain my license plate and they didn't. They also waited until the literal last day I could go to the DMV to retain it myself to inform me of this. This resulted in me almost losing my vintage black ceramic license plate. (2) The financial guy, Will, blatantly lied to me about what the standard warranty covers and convinced me to buy the extended warranty. I absolutely would not have purchased it otherwise considering both the standard and extended warranties actually cover the same time span. (3) Will told me that the extended warranty and tire warranty information would be in my vehicle after purchase, but all I was provided with was the sales receipt. They did not provide me with the contract and have been refusing to give it to me for months. The sales receipt mentions that the warranties will be voided if you don't follow the buyer responsibilities section of the contract. How is anyone supposed to follow those rules and maintain their warranty when the dealership is refusing to provide the buyers with the contract that lists what these rules are? (4) My car was sold to me with damage that went unnoticed on my part prior to purchase. I made the salesman aware as soon as I noticed and he promised to look into getting it fixed, but never got back to me and then ignored my texts when I tried to follow up with him on it. He also ignored emails and did not answer his work phone. His voicemail box is also constantly full, so you can't leave a message. If you plan on trading in your vehicle, be aware that they are going to low ball you. It was by far the lowest offer I received for my vehicle and it was borderline insulting. My trade-in was in near perfect condition and looked (and smelled) practically brand new. Trade your car in pretty much anywhere else if you want to get what it's really worth. More
by jeanjohn93
Employees Worked With
February 11, 2024
While I don't enjoy the car buying process, this one wasn't as drawn out as some has been. Feature review less than would be expected. No follow up to see how I was doing with the new vehicle or to th wasn't as drawn out as some has been. Feature review less than would be expected. No follow up to see how I was doing with the new vehicle or to thank. Unsure if I'm expecting rubber floor mats or not. More
by Ml
Employees Worked With
Dane
February 08, 2024
Was willing to work with us over the phone before we made the drive to the dealership. the drive to the dealership. More
by miradavid73011
Employees Worked With
February 08, 2024
Respectful helpful knowledgeable friendly timely great communication informative step by step follow-up kind smiling communication informative step by step follow-up kind smiling More
by Charlotte
Employees Worked With
February 05, 2024
Great experience! ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. More
by Emscheiv
Employees Worked With
Other Employees :
Eric Damiani
February 02, 2024
Denise was amazing and exceeded every expectation I had! I wouldn’t think of buying a vehicle any other place. I wouldn’t think of buying a vehicle any other place. More
by Lisa Phillips
Employees Worked With
Other Employees :
Eric Damiani
February 02, 2024
no no no no no no no no no no ,is that fifteen? I will add several more nos,no I will add several more nos,no More
by jcoolnewark
Employees Worked With
February 01, 2024
I have used other dealerships in the past however Martin dealership is the best. I always left satisfied. dealership is the best. I always left satisfied. More
by jane.james110568
Employees Worked With
January 30, 2024
Extremely helpful with working with me. I was allowed to look at all options for vehicles I was allowed to look at all options for vehicles More
by edmclaughlin73
January 29, 2024
My sales rep was very impressive extremely helpful and great active listener. He placed our needs first and asked the right questions. Daine made us feel like we are family and the GM was really helpful great active listener. He placed our needs first and asked the right questions. Daine made us feel like we are family and the GM was really helpful Definitely will recommend him to anyone looking to buy a car. The finance guy seemed like a used car sales rep from the 80s. Very pushy and made me feel uncomfortable. He didn’t listen to anything that was said like he had a sales quota to meet. Very robotic and not a pleasant experience. More
by roseamela
Employees Worked With
Dane Tjaden
