Martin Mazda

Denise was a great salesperson to work with. She showed us the features and trim differences in the CX5 and gave us space to check them out on our own without pressure. Overall dealer experience She showed us the features and trim differences in the CX5 and gave us space to check them out on our own without pressure. Overall dealer experience was good; everyone was friendly, respectful of our time, and there was no BS that I've had to endure with other dealers in the past. More

Really poor service and rude staff, I reached out through the Costco program and got a generic mail the next day when i asked for pricing i did not get a reply, i called a week later and left a voice mail fo the Costco program and got a generic mail the next day when i asked for pricing i did not get a reply, i called a week later and left a voice mail for a Eric who did not bother to call back and the i decided to call the dealership and then Spoke to a rude representative Christina telling me that i don't have choices due to the chip issues and i can only get what they have when i Literally met Nathan from the Lancaster Dealership to take a test drive the previous day and he was more than willing to order a color and car of my choice. I think this shortage has gone to to the Head of some sales representatives and they need to know its still a buyers market and they need to start treating their customers better More

For more than a decade I serviced my Hondas at Martin. Traded the Hondas for Mazdas, and we purchased our first Mazda from Nate Milton (RIP) 2016. I took my daughter to purchase a new Mazda today. She tes Traded the Hondas for Mazdas, and we purchased our first Mazda from Nate Milton (RIP) 2016. I took my daughter to purchase a new Mazda today. She test drove a demo and we were offered to buy the demo or the same model on the dealer’s lot. She decided to purchase the new, we sat down, talked numbers and then…. After Denise reviewed with (unknown finance person) they determined that the car was gone. In less than an hour the determined that the car was just sold. I have purchase 10 new cars in my life. I told them that it was already sold and how do you make that mistake?Terrible service! Sure they offered the demo again, but that wasn’t what she wanted. Denise apologized and I reminded her that this is Martin’s issue. No sales manager engagement or engagement from the finance manager. I have 20plus year of wealth management and finance. I will never recommend or purchase another vehicle from Martin. I am considering terminating or service engagement as well. Great service is has clients returning. The excuses were inane. I know that service is a great revenue source for dealers, and this experience will drive me back to Nucar for our third Mazda. More

So far this dealership has been great. We were in the market for a new SUV and had shopped around. When we entered the showroom floor of this dealership we were greeted by a really great We were in the market for a new SUV and had shopped around. When we entered the showroom floor of this dealership we were greeted by a really great saleswomen. Extremely knowledgeable and not at all pushy. She showed us what they had in stock and even suggested a 2021 demo that was very nice. We left, still not knowing what we wanted. We called her the next day to set up an appointment for a test drive. We ended up purchasing a 2022 CX-5 and we love it. She was great........thank you Christina. Our experience with the entire team was seamless. More

Tracy was very helpful in helping me find what I wanted. He knew right away what I would like when I was describing to him features I liked and I ended up loving the CX-5! Was overall a great and fast exper He knew right away what I would like when I was describing to him features I liked and I ended up loving the CX-5! Was overall a great and fast experience. More

Matt K. was great! My time was not wasted. He called me immediately when the vehicle I was looking for became available, had it cleaned and ready to test dr was great! My time was not wasted. He called me immediately when the vehicle I was looking for became available, had it cleaned and ready to test drive, closed the deal quickly and had me on my way! More

Denise was great to work with. We had a wonderful experience purchasing a new Mazda CX5 with Denise! We had a wonderful experience purchasing a new Mazda CX5 with Denise! More

Everything was done and handle over the phone with my previous lease. All I had to do was comwnin get a tour of the car, pay and drive off. I did not spend all day like most visits to a dealership . previous lease. All I had to do was comwnin get a tour of the car, pay and drive off. I did not spend all day like most visits to a dealership . More

Matt was a great help picking out a new car for my daughter. This is the third Mazda we bought from Martin Mazda and it is always easy and a great deal!!! Thank you all very much daughter. This is the third Mazda we bought from Martin Mazda and it is always easy and a great deal!!! Thank you all very much More

Denise Moen treat people sincerely and serve in good attitude. Very thoughtful and careful, also fast to reply. Excellent team professional service, I would recommend this dealer. attitude. Very thoughtful and careful, also fast to reply. Excellent team professional service, I would recommend this dealer. More