Martin Mazda

My husband and I purchased a Mazda 3 through Martin Mazda. When we first pulled up we were greeted by Shawn Nichols. Shawn took us inside and sat us down to get an idea of what we were looking for in a Mazda. When we first pulled up we were greeted by Shawn Nichols. Shawn took us inside and sat us down to get an idea of what we were looking for in a car as well as our budget. He then pulled a Mazda 3 for us to test drive, first he gave us a tour of their service center and then we were out on the road. I instantly fell in love with the car, it drove very smoothly, it looked very sporty, and had more space than I had before. I was a little bit nervous about the whole car buying process since this was the first vehicle that my husband and I were purchasing together and the first vehicle that I have purchased in over 10 years. I was unsure of what to expect but Shawn made the process a fun and enjoyable one. We had a certain budget in mind and Shawn as well as the manager worked with us to get us where we wanted to be. I would definitely recommend Martin Mazda and Shawn to anyone who is looking for a new vehicle. More

Mr. Walsnovich was friendly and knowledgeable. He told us the differences between the two cars we were considering. We actually had planned on buying a 2012 Honda CR-V but went with a 2011 Mazda CX-7 after the differences between the two cars we were considering. We actually had planned on buying a 2012 Honda CR-V but went with a 2011 Mazda CX-7 after taking the Mazda out fot a test drive with Mr. Walsnovich. Ms. Spencer was equally as helpful when it was time to finance the car. She helped us get a great rate. I hate buying cars but this was a pleasing change from past experiences. More

We have dealt with Martin Mazda for almost a dozen years, and nothing but positves to say concerning the dealership and its employees. Mazda produces an outstanding vehicle and Martin Mazda continues that tr and nothing but positves to say concerning the dealership and its employees. Mazda produces an outstanding vehicle and Martin Mazda continues that tradition with professional, competent and caring sales and service staff. Three names standout in the dealership; Lenny Walsnovich in sales and Matt Crew and Henry Torres in service. These gentlemen as well as others make my wife and I repeat customers at Martin Mazda. More

UPDATE: Since posting my issues and emailing Mazda Manager Eric Poulsen on my complaints I am very happy to report an overall happy satisfation with Martin Mazda. I emailed Eric all of my items and he Manager Eric Poulsen on my complaints I am very happy to report an overall happy satisfation with Martin Mazda. I emailed Eric all of my items and he very happily helped. He pulled my contract before it was processes and changed the terms to 90 days. He also arranged for some one to pick up my car, install a remote starter and then return it. While I am slightly annoyed I have to carry around 2 remotes for my car (because it is not a factory installed item) I can honestly say he did everything humanly possible to fix my issues. Betty was amazing setting up the appointment and making sure it was taken care of. The entire experience with Eric has made me happy I spoke up and I will be sure to contact him if I want to get another Mazda. I hope the next person who goes in is not shy to speak up and demand (in a nice way of course) they be treated right. Like why, when I sat in the office and asked the finance person "I thought it was for 90 days?" and his reply was no. What did he say that? Was it lazy or a incovience to change the contract? Or was he trying to get more money? However Overall again I am happy with the end result. The CX7 is a beauty and I hope I get to enjoy it for many years to come! Original: So I am very torn. I felt I overpaid by about 1500 bucks. But I can eat that. . .it's just when I realized there was no remote start, a 300-400 item that I became very upset. I test drove a cx7 that had it. When we went to buy that car was already sold. Fine but there was another silver one in stock, exact same. YAY. not 30 mins after I left the dealership I tried to learn the remote start,having never had one before. It wasn't there. I called and explained it to Brian. He was very sorry. I understand that but now I feel I was taken for nearly 2000 over. I thought everyone was very nice and not too much pressure. however I wish I had that 2k in my pocket. Also the financing was suppose to be 0% for 60 months with no payment for 90 days however when I sat in the financing he said it wasn't. Not sure what that was about. May call about it later. Everyone was very nice and polite. Clean and neat and nice. Overall, if you are very very careful and tough, sure go there, they have good stock and great cars. But overall I am very dissatisfied. More

We have a Mazda 6 that is my wife's car. Recently we had an oil, lube and filter done at our local mechanics shop. During the job, the mechanic found an oil leak. We called Mazda of Newark, where the car wa an oil, lube and filter done at our local mechanics shop. During the job, the mechanic found an oil leak. We called Mazda of Newark, where the car was purchased, and they set an appointment for the next day. The car was repaired that day and the car appeared to have been washed. I MUST SAY, KUDOS, TO MARTIN MAZDA! Joe Novotny was a pleasure to work with. Overall this was a most pleasurable experience. Again Thanks to Martin Mazda Greg Doughty More

This dealership was awful. We only went in because you can't order a car online, unfortunately. We knew exactly what we wanted & came in with a no haggle pricing guarantee. We spent almost an hour liste can't order a car online, unfortunately. We knew exactly what we wanted & came in with a no haggle pricing guarantee. We spent almost an hour listening to him try to convince us any way possible to buy the in stock vehicle that didn't meet our specifications. He emailed us at home within hours, he followed up again asking what he could do to get us in the in stock car within 48 hours. I told him exactly why I wasn't buying a car from him and asked not to be contacted, yet we receieved another call & a letter within the next week. Get a clue. When you're spending that much on a new car, it would be nice if they respected you enough to order what you wanted. More

Sales manager was very misleading in price quotation assuring me it was the best deal "out there" and how he had to move over 35 cars this month an then did absolutely nothing to rectify a $1,000 higher assuring me it was the best deal "out there" and how he had to move over 35 cars this month an then did absolutely nothing to rectify a $1,000 higher price charged by Martin Dealership then any other Mazda dealer in the area when it was relaized only 8 hours later..Don't trust Martin Dealership.. More

I went over to Martin Kia in Newark in early December 2010 to test drive the new Kia Optima sedan. Not so fast! I was told they have two Kia Optimas -- but then they said that they had none of them at th 2010 to test drive the new Kia Optima sedan. Not so fast! I was told they have two Kia Optimas -- but then they said that they had none of them at the dealership. Instead, I should go to over Christiana Mall and look at the Optimas parked over there at the entrance to the new Target Superstore. I said I needed nothing from the Mall just then, and instead please call me when they actually get a 2011 Optima in the dealership that they can, you know, actually SELL. For money, you know. Left my contact information, filled out the form, etc. This was exactly TWO MONTHS AGO. And NOBODY had bothered to call me from Martin Kia as of February 9, 2011. Nobody. So, on January 31, 2011 I went over to the other No. Delaware Kia dealership in Wilmington and asked the first available salesman there about the 2011 Kia Optima. He immediately responded that they do not sell the Altimas, and if I want one, I should go to another dealer instead. Too bad the Kia of Wilmington salesman was not told by someone over there that Kia is supposed to be making and selling the Optimas, and not some other car maker. Maybe I should go over to a Nissan dealership next to see if they have the Kia Optimas? But enough of the incompetent Delaware Kia "dealers." Next, I will drive up to Pennsylvania to see if these Kia dealers are of the same overall quality there as well, or maybe a tad better. I may go to one or two more Kia dealers, but if this incompetency continues, I will simply pick another brand. Too bad for Kia spending so much advertising money on fancy TV spots on their good looking Optima, when their dealers obviously cannot even begin to line-up, demo, and sell this car. More

I was told my credit was poor and could only get a 12% I was told my credit was poor and could only get a 12% interest rate, when I went elsewhere I qualified for 1.9%. I obviously did not take Martin's ' I was told my credit was poor and could only get a 12% interest rate, when I went elsewhere I qualified for 1.9%. I obviously did not take Martin's 'deal.' Instead of withdrawling my info., they had finance companies send me letters that my request for financing was denied. WOW! Now those denials of credit are on my credit report. I think that is unethical and fraud. Be carefulll! More