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Marty's GMC

Kingston, MA

4.6
1,519 Reviews
To find a quality dealership experience from start to finish, Marty's GMC is here to help. Not only will you find a wide range of new and used vehicles, but also parts and service available to give everyone in Kingston, MA and the surrounding area like Middleborough, Plymouth, Duxbury and Carver a place they can trust for all their automotive needs. We welcome you to come by and see us and get started as we help you find your next vehicle or get the services you need.
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5 Kingston Collection Way

Kingston, MA

02364

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Showing 1,519 reviews

June 04, 2019

Excellent service department I called the dealership because I had an issue with my car and felt it was not safe to drive or wait to have it looked at. I went in the tow truck kno More

by rcarlozzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
June 04, 2019

Poor Communication in the Service Department Communication is non existent. Scheduled an appointment online. Online advertised special included oil change, tire rotation and multipoint inspection More

by Unsatisfactoryservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 05, 2019 -

Marty's GMC responded

We are very sorry that you feel that way. Unfortunately, the miscommunication occurred when you were at the dealership and discussed your service needs with our consultant and they were slightly different than the online appointment. That is not an uncommon occurrence. Many times customers add to or subtract from the online appointment request when they discuss their needs with a service consultant. Our service department then performs the work as written on the customer repair order and signed off by the customer as they did here. When it was brought to our attention that you wanted an additional service there was no hesitation in immediately bringing your truck into the service department and performing the rotation. We wish you all the best in the future.

June 01, 2019

General maintenance leads to expensive problems After leaving service center for general maintenance my ac. motor blower started making noises. I brought the truck back two days later and they said More

by Robf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Lenny Lima, Lisa Keohan, Derek Izzo, John Kesten
Jun 05, 2019 -

Marty's GMC responded

Rob, I am sorry that you feel that our service was terrible. It is true that if debris is in the blower motor for a prolonged period of time it could cause a failure. However, that was not the case here. In this case the bearing failure was identified immediately and upon inspection there was no debris found. Unfortunately, as vehicles age and accumulate mileage (92,000) the probability of failure increases. If there is something that I can do that would lead you to reconsider Marty's as you servicing dealer please let me know. Kevin Ihlefeld General Manager

May 30, 2019

Service The service personnel were professional and helpful, the service rendered was timely, and of high quality. However, the cost of parts and labor are More

by M.VERG_500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor
May 29, 2019

Polite, courteous, professional From making an appointment to getting the work done, each individual I spoke to was professional and polite. I was very impressed with their business More

by TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Guessing at names- sorry but I don’t remember
May 25, 2019

New truck Great experience. 4th new vehicle purchased here. Paul was great to work with as always. Will be back again when it is time to get a new one. More

by At4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2019

New Commercial vehicles Sid Dailey is great to deal with. I’ve purchased around a dozen commercial vehicles from Marty’s over the past 20 years and at least half of them deal More

by Superlawn
Recommend Dealer
Yes
Employees Worked With
Sid Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019

Excellent service, amazing staff Thank you so much for an exceptional service visit, my first here and I am so glad we came. Got great pointers on some features of my car that I didn More

by Slb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2019

Used car purchase My son needed a car right away. He has never purchased a new car or had the opportunity to deal with a “car salesman “. I intern have bought many cars More

by FDCHIC6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
May 22, 2019

Best service and friendliest personnel. Always bring my car to Martys the people are so knowledgeable and helpful. I’m always confident that any work done on my car will be done correctly an More

by Donnak87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Ihlefeld
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor, Brian Kelly, Mike K, Bill, Peter
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