Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Marty's GMC

Kingston, MA

Overview
Employees
Reviews
Vehicles
4.6
1,579 Reviews
To find a quality dealership experience from start to finish, Marty's GMC is here to help. Not only will you find a wide range of new and used vehicles, but also parts and service available to give everyone in Kingston, MA and the surrounding area like Middleborough, Plymouth, Duxbury and Carver a place they can trust for all their automotive needs. We welcome you to come by and see us and get started as we help you find your next vehicle or get the services you need.
Contact Dealership
View Awards

5 Kingston Collection Way

Kingston, MA

02364

Directions

By Type

Showing 1,579 reviews

October 15, 2021

There Appears to be some miscommunication when it comes to dealing with the service department. More

by rtrusk
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Malley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 15, 2021

Brought my new 2021 Sierra back 2 times for a break noise. The service mngr said it was a normal noise. If I wanted I could go to another dealer to see if they could help me. More

by LEOW925
Recommend Dealer
No
Employees Worked With
Paul Malley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 14, 2021

This dealer was helpful in securing our lease and referring us to another dealer to return our VW lease. More

by Willieray23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Itsane Areski
Report | Print
October 12, 2021

They helped figure out why a key copied at Lowe’s did not work and triggered the alarm to go off every time I opened the door. More

by Roving Reverend
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donotknowhisname
Report | Print
October 06, 2021

Friendly, speedy, accommodating, quality work, an awesome service department and excellent dealership. That’s Marty’s! More

by Lkt324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department guys are so friendly and helpful!
Report | Print
October 06, 2021

Always a pleasure to deal with. Thank you for your professionalism and fast service. I’ll be back. More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
October 05, 2021

Horrible service start to finish never pleased. They acted like they couldn’t be bothered and I was wasting their time even though I bought a brand new vehicle More

by DMCAPETILE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sid Dailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Petrosino
Report | Print
Nov 23, 2021 -

Marty's GMC responded

Dan, I am sorry to see that you are dissatisfied. It is disappointing when you don't qualify for available incentives but that is really nothing that we at Marty's can control. Specifically, the loyalty incentive and the GM Financial incentive. As discussed, in order to receive the loyalty incentive ($250) you must currently own a vehicle that would allow you to qualify. You did not although you had in the past. Regarding the GM Financial incentive ($250) you must have financed your new vehicle with GM Financial. You did not because you were able to secure a considerably better financing package elsewhere saving you much more than the rebate. You may think that we should have just eaten the uncollectable incentives but that doesn't seem fair. If you felt that we were not attentive to you I do apologize, we value every customer and opportunity to serve. I will address that with all involved in an effort to do better in the future. If there is more to your review please don't hesitate to let me know. I can be reached at 781-585-7570. Kevin Ihlefeld

October 05, 2021

Top of the line for service, courteous explanation what is needed and what should be done. More

by kpfahy1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mic
Report | Print
October 04, 2021

Horrible service, stuff , never fix nothing ! I’m bringing my truck for over a year for the same problem More

by Limaquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Malley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill , Peter Attea
Report | Print
Oct 04, 2021 -

Marty's GMC responded

We are very sorry that you find our service horrible. Over the last year we have had the opportunity to service your vehicle 6 times. Over the past year and 6 visits the vehicle has accumulated over 100,000 miles. While the engine light has come on several times with in the year and 100,000 miles it has never been for the same reason. The light comes on as a warning for various systems as a precaution indicating that a repair or maintenance is required. Weak batteries, glow plug issues, low coolant, and clogged air filters all trigger an engine light to come on. It does seem that it should not happen several times within a one year time period, but when balanced against the mileage usage it begins to become more understandable. Thankfully, your vehicle has performed admirably and has only needed repairs that are considered maintenance over its 165,000 total miles. For our part we seek always to serve you, and all our customers, with the utmost respect and timeliness. It is unfortunate that you do not feel the same way. Regardless, we are here and always willing to assist in all your automotive needs. If there are other issues that warranted this review please feel free to contact me directly at 781-585-7570. Kevin Ihlefeld- General Manager

Oct 05, 2021 -

Limaquel responded

I send the truck with 30 , 70 thousand miles with the engine light on, and then with 100 thousand miles , now the last time was for recall and of course on the letter that was send never said about miles , but they said was only until 150 thousand miles and my truck has 160 , with already fix the same issue with payment! I understand this a business and everybody want to make money but not This way !

October 01, 2021

Waited almost an hour for business manager to do paperwork, could have gone and had lunch. Waited 1 1/2 hours after time we were told car would be ready fo pick up, no explanation. More

by GARY.WOODLAND
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Petrosino
Report | Print
Oct 04, 2021 -

Marty's GMC responded

Gary, We are sorry the delivery of your new vehicle did not go as smoothly as it should have. there is no question that our sales consultant and business manager should have communicated better with you and made better use of your time. Please accept our apology and know that we will work to do better..

1
...
98
99
100
...
158