Marty's GMC - Service Center
Kingston, MA
763 Reviews of Marty's GMC - Service Center
Excellent service Mart’s Gmc provides the most personalized customer focused experience of any dealership I’ve ever dealt with. They couldn’t do anything better except Mart’s Gmc provides the most personalized customer focused experience of any dealership I’ve ever dealt with. They couldn’t do anything better except give it away free. More
Door Leak and Alternator Entire Service Department did quality work fixing a grommet door leak and replacing worn pulley, serpentine belt, and alternator. Pete Whalen and tec Entire Service Department did quality work fixing a grommet door leak and replacing worn pulley, serpentine belt, and alternator. Pete Whalen and technical staff terrific! More
Great service as always Great experience. Brian in Service treated me great!!!! Vehicle was scheduled in for service. All work was done in a timely manner. I would go ba Great experience. Brian in Service treated me great!!!! Vehicle was scheduled in for service. All work was done in a timely manner. I would go back for sure More
Martyy’s Is the best! I’ve been going to Marty’s for years and I’ve always received the best treatment and attention from their staff. In that time I’ve bought and leased I’ve been going to Marty’s for years and I’ve always received the best treatment and attention from their staff. In that time I’ve bought and leased many vehicles and they continue to deliver in sales, financing and most importantly, in service. It seems that a few car/truck dealers try to take advantage but I’ve never had that experience at Marty’s...only solid people with good values. More
Connor Stewart in Service went above and beyond! My car was in need of new tires. I reached out to Marty's service center for advise. Connor covered all of my options for performance and price point. My car was in need of new tires. I reached out to Marty's service center for advise. Connor covered all of my options for performance and price point. He answered every question I would have asked before I could ask! The attention to detail was more that I have recived at other service centers! More
service dept kept me well informed and did great work the service dept is always welcoming, knowledgeable and provides excellent service. The manager Peter Whelan and the service consultants do a terrifi the service dept is always welcoming, knowledgeable and provides excellent service. The manager Peter Whelan and the service consultants do a terrific job and explain clearly what needs to be done. I have complete confidence in Matt Whalen who worked on the car. More
Plow repair The repair on my dump truck plow was done quickly. They did do some unauthorized service, changing the fluids and other plow mainly for about 100 more The repair on my dump truck plow was done quickly. They did do some unauthorized service, changing the fluids and other plow mainly for about 100 more than the estimate the service person quoted me. Then when I got it back to my shop I noticed one piston was leaking the next day and found a loose bolt on the piston that was the cause of the leak. Then when my pick up plow was repaired the tech left the hydraulic fill cap loose causing a big leak. So quick service was good but the un authorized service and sloppy finishing touches was not appreciated. I would still recommend Marties because of customer loyalty. More
Great service Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requiremen Service employee Kept me informed about all the work being done on my car. Giving me why it was being completed. Also, Fulfilled all recall requirements More
had low tire pressure. brought car in. had nail in tire Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. Th Excellent service. repaired my tired that had nail in it and checked tire pressure on all tires. Called in am. Said to bring car in after 3. They took me right away. Thank yo, More
Forgotten & Almost Ripped off! I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my ve I had mentioned when making my appointment that I would need a ride home while my vehicle was being serviced. When I got to service to drop off my vehicle, the rep acted like he didn't know that I needed a ride-maybe it was never noted by the other person I spoke to. I was told to sit in the waiting room and someone would be with me soon. After waiting 45 minutes, I went back to service only to find out they forgot about me. 2 of my services were routine-oil change and recharge A/C. The other service was to check on the headlight assembly since I was told I would need a new one since the bulb had melted into it. I was quoted $995 to replace it!!!!!!!!!! This seems like I am being ripped off. I will end up buying one and installing it myself by watching a YouTube video. I also inquired why I was charged $229 to just recharge my A/C. I mentioned another service place that was only $135 for the same job. The rep deducted $60 off my total. Now, had I not said anything, I would have been charged and paid the full amount. This to me does not seem ethical. How many other people are being overcharged and not questioning it?! I was given a free car wash for my troubles. I have been a customer of this dealership since 2008, purchasing 2 new GMC Acadia SUVs and send my husband there who had been going to a Chevrolet dealership. He has since taken his service elsewhere and I am thinking about doing the same. I don't trust Marty's GMC. More