Master Buick GMC

Master Service I was noticing some kind of a problem I haven’t fully identified I’ve got it into the service tech and he evaluated my explanation of the problem and I was noticing some kind of a problem I haven’t fully identified I’ve got it into the service tech and he evaluated my explanation of the problem and when his tech took it out he figured out what the problem was at that time the service guy was telling me this is going to take A while to fix so he was going to have to set me up with a loaner vehicle to get around until he could get mine back to me which he did in a timely manner and he actually got it fixed and back to me as promised on time working great More

Quick, easy, no hassles. Was in the need for a new car. Was greeted by a salesperson while walking the lot. He was very knowledgeable of the products and made me comfortable w Was in the need for a new car. Was greeted by a salesperson while walking the lot. He was very knowledgeable of the products and made me comfortable while reviewing my options. After picking the car the sale moved quick smooth and easy. More

Very easy, convenient and pleasant. They got me in and out in under a week for a big job that was done on my car. It was very fast, and they were willing to work with me on the price. They got me in and out in under a week for a big job that was done on my car. It was very fast, and they were willing to work with me on the price. More

Not friendly I will not go back. When I arrived for the part to be installed my husband and I waited for someone to come out and assist us. David was right inside, I will not go back. When I arrived for the part to be installed my husband and I waited for someone to come out and assist us. David was right inside, I saw him at the counter, he came out never spoke and walked over to a car that had been parked earlier waiting for service. He should have acknowledged us no one else was around. Someone else had to go back inside and tell him. We arrived at approx. 10 30 for the 10 45 appointment More

Excellent Service Department I appreciate the time that the service department takes to thoroughly make the proper diagnoses, explain their recommendations and then follow-up thei I appreciate the time that the service department takes to thoroughly make the proper diagnoses, explain their recommendations and then follow-up their work to be sure that they have completed the job properly and efficiently. I have always taken my GMC to the dealership to be serviced, but since moving to the Augusta area I have had exceptional experiences with the local GMC service department. I don't know much about servicing cars and don't have family locally to give their input, but Mr. David treated my car not only like it was his, but more importantly like it was his daughter's car. I will continue bringing my car back here for any service or maintenance because I know I will be safe in my vehicle on the road and I know I will get an honest evaluation. Thank you for being my new "home" GMC dealership! More

They go above and beyond! The dealership goes above and beyond to make sure my expectations are met. From signing up for an appointment on the app to speeding check in and out. The dealership goes above and beyond to make sure my expectations are met. From signing up for an appointment on the app to speeding check in and out. I've never been let down here! My sales agent, Sue, even came to check on me when I dropped of the Acadia for service. More

Great experience! I appreciate the help with choosing my vehicle! Nicole and Jeff are awesome! Will recommend them to others always. Thank you for y’alls help! I appreciate the help with choosing my vehicle! Nicole and Jeff are awesome! Will recommend them to others always. Thank you for y’alls help! More

Purchase and off the lot Gage worked hard at getting me what I wanted. However the wait to finance was long. They took care of me n I’m happy with the results! Recommend t Gage worked hard at getting me what I wanted. However the wait to finance was long. They took care of me n I’m happy with the results! Recommend them to everyone! More

Very happy with the service very happy with the staff very quick delivery of our purchase. Great experience this was our first time buying a vehicle at masters and was very pleas very happy with the staff very quick delivery of our purchase. Great experience this was our first time buying a vehicle at masters and was very pleased More

Customers service needs some improvement Dropped my truck off for an oil change and have a seat belt replaced because it was locked up. Adviser called to let me know the truck was ready and t Dropped my truck off for an oil change and have a seat belt replaced because it was locked up. Adviser called to let me know the truck was ready and to sell me on an air filter. I told them ok I would come later to get the truck but how was the seat belt. The adviser told me they had to order parts and they would arrive in the morning. My opinion is that the seat belt is a safety issue and the adviser didn't even bother to mention the issue and wanted me to come pick up my truck. I didn't have a loaner vehicle so why not ask me to leave the truck or even mention the seat belt. The service adviser could of gave me some options to maybe pick it up the next day after parts arrive. Probably because it is a warranty paying job and they don't care. When ever I walk in the service department I feel like none of the advisers care about their customers and only want to push vehicles through that make money. When I was there picking up my truck another customer was complaining about their service also and how it has gotten worse. More