Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Charles Williams
Charles Williams at Master Buick GMC

Charles Williams

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

Contact Me
4.5
236 Reviews
4.5

236 Reviews

Write a Review

236 Reviews of Charles Williams

July 26, 2026

Dealership Rating
Employee Rating

Master has great service before and after the sale. Best service all around. Wouldn't go anywhere else! More

by nje63
Recommend Dealer
Yes

Other Employees Tagged: Eddie Overby, Frank Ward , Wayne Anderson. Gavin

Report | Print
Jul 26, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you had a great experience with our service at Master Buick GMC Augusta, both before and after your purchase. Your loyalty means a lot to us, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 25, 2026

Dealership Rating
Employee Rating

The service rendered was very costly. I avoid dealer service if at all possible. My preferred independent could not meet my schedule for this issue. More

by jbullar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 25, 2026

Master Buick GMC responded

Thank you for sharing your experience with us. I understand that service costs can be a concern, and I appreciate your feedback. At Master Buick GMC, we strive to provide high-quality service and ensure our customers feel valued. If you have any specific questions or would like to discuss your service further, please feel free to reach out to me directly. We hope to assist you again in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 23, 2026

Dealership Rating
Employee Rating

I am thankful for the water that is available at no cost. It did take longer than an hour for an oil change and tire rotation but there were no issues. More

by lakeishabillingsley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 24, 2026

Master Buick GMC responded

Thank you for your feedback, Lakeisha! I’m glad to hear you appreciated the complimentary water during your visit to Master Buick GMC Augusta. We strive to provide a comfortable environment for our customers. I also appreciate your understanding regarding the time it took for your oil change and tire rotation. We hope to see you again soon for your next service! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 17, 2026

Dealership Rating
Employee Rating

Not a good experience this time around. I Usually love them but was quite disappointed. Sales department is excellent More

by kruth2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jul 18, 2026

Master Buick GMC responded

Thank you for sharing your experience with us. I appreciate your loyalty to Master Buick GMC Augusta and am glad to hear that you’ve had positive interactions with the sales department. I understand that this visit did not meet your expectations. Please reach out to me directly so I can address your concerns. We look forward to the opportunity to provide you with a better experience in the future. Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 16, 2026

Dealership Rating
Employee Rating

The service is always great Mr Charles is always corteous and shows his customers that he cares about the service needed for your vehiicle More

by ETHELDUGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 17, 2026

Master Buick GMC responded

Thank you for your kind words, Ethel! I’m thrilled to hear that you had a great experience with us at Master Buick GMC. It’s wonderful to know that Charlesprovided you with courteous service and care for your vehicle. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 12, 2026

Dealership Rating
Employee Rating

Have a Android Auto issue. They've rebooted it a couple of times, but after a short time, have to try and connect through cord. Sometimes works, sometimes does not. Invested to More

by QUINNANDSANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 13, 2026

Master Buick GMC responded

Thank you for sharing your experience, Sandy. I understand your concerns regarding the Android Auto functionality and the steps taken during your service visits to address the issue. At Master Buick GMC, we strive to provide thorough support, accurate troubleshooting, and quality service to help customers get the most from their vehicles. Please reach out to me directly if you would like to discuss your visit further. We are committed to improving our service process and providing a better experience for every customer. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 12, 2026

Dealership Rating
Employee Rating

The source of the issue I had been experiencing was very quickly diagnosed and resolved. More

by ZCHG03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 13, 2026

Master Buick GMC responded

Thank you for your positive feedback! I’m pleased to hear that we was able to quickly diagnose and resolve the issue you experienced. At Master Buick GMC Augusta, we strive to provide efficient service, and it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 11, 2026

Dealership Rating
Employee Rating

Charles Williams always sees that my old truck is monitored closely and repaired quickly. Great service here! More

by MFISSEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 12, 2026

Master Buick GMC responded

Thank you for the review! I truly appreciate your kind words about the service you’ve received from Charles at Master Buick GMC Augusta. It’s great to hear that your old truck is being well taken care of. We look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 09, 2026

Dealership Rating
Employee Rating

Master always provides Great service. Very Knowledgeable staff. Always professional and efficient. Best in the area. More

by PKW527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 10, 2026

Master Buick GMC responded

Thank you for the wonderful review! I truly appreciate your kind words about our knowledgeable staff and the professional service we strive to provide at Master Buick GMC Augusta. I'm glad to hear that you consider us the best in the area! We look forward to serving you again in the future. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 06, 2026

Dealership Rating
Employee Rating

Overall great customer service. Updates were provided via text and email. Definitely happy with my purchase and the customer service team that it comes with for vehicle maintenance. More

by delit3ful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 06, 2026

Master Buick GMC responded

Thank you for your fantastic review! I’m pleased to hear that you had a great experience with our customer service team at Master Buick GMC Augusta. Providing updates and ensuring your satisfaction is our priority. I appreciate your support, and we look forward to assisting you with your vehicle maintenance in the future. Enjoy your purchase! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

1
2
...
24

Dealership Inventory (214 Vehicles)

new 2026 Buick Enclave car, priced at $52,188
2026 Buick Enclave
new
Cherry Red exterior
Automatic
Front-wheel Drive
$52,188
View Details
new 2026 GMC Sierra 2500 car, priced at $56,252
2026 GMC Sierra 2500
new
Summit White exterior
Automatic
Four-wheel Drive
$56,252
View Details
used 2025 Audi Q8 car, priced at $66,000
2025 Audi Q8
used
Samurai Gray Metallic exterior
Automatic
All-wheel Drive
$66,000
View Details
new 2026 GMC Sierra 1500 car, priced at $68,164
2026 GMC Sierra 1500
new
Summit White exterior
Automatic
Four-wheel Drive
$68,164
View Details
new 2023 GMC Sierra 3500 car, priced at $91,130
2023 GMC Sierra 3500
new
Onyx Black exterior
Automatic
Four-wheel Drive
$91,130
View Details
new 2026 GMC Sierra 1500 car, priced at $71,669
2026 GMC Sierra 1500
new
Glacier White exterior
Automatic
Four-wheel Drive
$71,669
View Details
View All Inventory