Charles Williams
Charles Williams at Master Buick GMC

Charles Williams

Service Manager

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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200 Reviews
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200 Reviews

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200 Reviews of Charles Williams

April 12, 2023

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Employee Rating

Good service got me in and out real quick . I’m satisfied with the work and customer service More

by Tonychisolm329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2023

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 17, 2023

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Employee Rating

Charles Williams was very helpful he explained all I needed and I didn’t have to wait days for my car and I’m truly grateful for that. More

by cancrum25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2023

Master Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 07, 2023

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Employee Rating

Excellent service. Charles was very professional. He explained all details clearly and provided me with the information I needed for a future appointment. More

by l_wildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2023

Master Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Master Buick GMC Augusta. If there is anything more that I can do, please come back and see me again. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 04, 2023

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Employee Rating

Very accommodating, we had an unexpected trip come up and the service department got me in to do oil change ad tire rotation within a few hours notice. Great folks to work with. More

by mike.bennett36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2023

Master Buick GMC responded

Mike, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 06, 2023

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Employee Rating

Excellent customer service and professionalism. Took my car in today for a recall notice and one other minor problem. Both was addressed and repaired with a call given for pickup sooner than expect More

by ramcclellan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2023

Master Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 04, 2023

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Employee Rating

Always treated like family when we bring vehicles here. Top notch service representatives at Master More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Master Buick GMC responded

Tamika, thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

September 15, 2020

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Employee Rating

We’ve had nothing but excellence from both the sales and service personnel at Master Buick GMC in Augusta, and today, when we took my GMC Terrain in for service. Everyone is always professional, helpful and More

by Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Gene Baxley , Showroom receptionist

Sep 17, 2020

Master Buick GMC responded

Melody, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Sep 18, 2020

Melody responded

My pleasure! Melody

August 07, 2020

Dealership Rating

through and professional The dealership provided excellent customer relation. Each individual was helpful and had through knowledge of their prospective positions. I have onl More

by mshorte99
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings , Michael

Aug 07, 2020

Master Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 25, 2020

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Employee Rating

Great job this morning on servicing my 2019 Acadia. I was in and out very quickly. You're service advisor answered all my questions and I was very pleased with your tech work. THANK YOU More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2020

Master Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 23, 2020

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Employee Rating

Volume speaks louder than words I’m happy that’s what Volume speaks louder than words I’m happy that’s what keeps me coming back. no question easy avenue to get a appointment drive in leave key call whe More

by cclott1950
Recommend Dealer
Yes
Jul 28, 2020

Master Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience at Master Buick GMC Augusta, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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