William Fanning
William Fanning at Master Buick GMC

William Fanning

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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72 Reviews
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72 Reviews

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72 Reviews of William Fanning

February 02, 2023

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Employee Rating

Great service! Friendly helpful quick! Everyone goes above and beyond to help and they explain everything! More

by Rhodesinteriors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Starke, Gage Welch

Feb 03, 2023

Master Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Master Buick GMC Augusta, we value our customers and we look forward to seeing you down the road. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 02, 2022

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Employee Rating

Great service. Started back with using GM employee discount ordering 2005 GMC Envoy XL (still owned), salesman Wayne Morgan. Same when ordered a 2010 GMC Sierra P More

by bergum76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Starke , Wayne Morgan, Bo Starke

Dec 05, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 27, 2022

Dealership Rating
Employee Rating

The staff and personnel are very professional helpful. I was able to walk in and get my first service on my GMC 2500 they took care of it no problems thank you. From day one when starting my purchase of More

by gthicks3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Bo Starke, Bernard Hughes , Earle Lovering

Oct 28, 2022

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 01, 2022

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Employee Rating

So far, I am please with the after sale service that I receive from Master's Buick GMC. More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 05, 2022

Master Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 28, 2022

Dealership Rating
Employee Rating

I scheduled my vehicle for service and new tires. Was provided a shuttle back to work. Mr. Carl Reed called to indicate service was complete. They applied a discount coupon and assisted me in applyin More

by nmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns, Bernard Hughes , Carl Reed

Apr 29, 2022

Master Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 08, 2022

Dealership Rating
Employee Rating

It's always a pleasure to have my Yukon serviced at Master's GMC. Friendly and professional technicians that are always willing to please. More

by Susan Greene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Steve MacDonald

Mar 09, 2022

Master Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 28, 2022

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Employee Rating

Master Buick GMC is a very professional dealership. Their service department is the best I have visited. It is always a pleasure doing business with them. More

by jawaddell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Phillip Towns

Mar 02, 2022

Master Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 02, 2022

Dealership Rating
Employee Rating

Had a bit of a blip the last time I had service done, Will reached out and found that I was a little dissatisfied and he made sure that I was not unhappy this time. I was in and out in record time. Defin More

by judd.mullis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Will Schafer, Bill Whitten

Feb 03, 2022

Master Buick GMC responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Feb 03, 2022

judd.mullis responded

You guys rock!!!

May 10, 2021

Dealership Rating
Employee Rating

I had a GM recall and called you all. The girls there were super, polite, professional and very helpful leading me through the procedure of getting it done. I had an appointment this A.M. and the gu More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary PIleggi , Michael Kramen

May 13, 2021

Master Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 18, 2020

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Employee Rating

The service staff is always helpful and friendly. I am a repeat customer and it’s going to stay that way! The staff always tries to get me what I need and are courteous and professional. More

by Thatguywillholbrook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt, Brad Gillespie , Jasmine

Nov 23, 2020

Master Buick GMC responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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