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William Fanning
William Fanning at Master Buick GMC

William Fanning

Customer Assistance

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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5.0
88 Reviews
5.0

88 Reviews

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88 Reviews of William Fanning

July 26, 2026

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The gentleman who helped us was very professional and courteous. He came and explained to us about the tire and our options for it More

by GUSSIESUE0809
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

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Jul 26, 2026

Master Buick GMC responded

Thank you for your wonderful review! I’m thrilled to hear that you had a positive experience with our service at Master Buick GMC Augusta. Our goal is to provide professional and courteous service, and it’s great to know we met that expectation. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 20, 2026

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Service took a little over an hour for an oil change and tire rotation. Only beverage option was hot coffee or hot tea. No water or not even a vending machine accessible to customers. More

by gej215
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Recommend Dealer
Yes
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Jul 21, 2026

Master Buick GMC responded

Thank you for sharing your experience. I understand your comments regarding your service visit, including the wait time for your oil change and tire rotation, as well as the available customer amenities. At Master Buick GMC, we strive to provide a comfortable and convenient experience while customers are visiting our service department. Feel free to connect with me directly if you’d like to go over this further. We remain focused on improving our customer experience and creating a more welcoming environment for every visit. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 18, 2026

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Routine maintenance in a mechanic fail to rotate my tires. I brought it to my service rep, and he was very helpful in taking care of the situation. More

by vicelam
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Recommend Dealer
Yes
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Jul 19, 2026

Master Buick GMC responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the tire rotation during your routine maintenance. It's great to hear that our service representative was able to assist you and resolve the issue. At Master Buick GMC Augusta, our team strives to maintain high standards, and your insights help us improve. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 12, 2026

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I already provided a survey comment right after the service. Thanks for your service. The car wash was nonservice. More

by PATSY.G.LONDON
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Colby

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Jul 13, 2026

Master Buick GMC responded

Thank you for sharing your experience with us, Patsy. I appreciate your feedback regarding the car wash service. At Master Buick GMC Augusta, we strive to provide excellent service, and your input helps us improve. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out. We hope to see you again soon! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 06, 2026

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They are always friendly and courteous. It took us less than two hours to get on the road again. More

by james.tom0994
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings

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Jul 06, 2026

Master Buick GMC responded

Thank you for your review, James! I'm glad to hear that you found our team at Master Buick GMC Augusta friendly and courteous. We strive to make your experience as efficient as possible. We look forward to seeing you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 04, 2026

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Took 3 hrs for an oil change and tire rotation and I had a appointment More

by MIKESMITH19755
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Recommend Dealer
No

Other Employees Tagged: Wade Hooker

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Jul 04, 2026

Master Buick GMC responded

Thank you for taking the time to share your feedback, Mike. I understand your concerns regarding the amount of time required for your oil change and tire rotation despite having a scheduled appointment. At Master Buick GMC, we aim to provide timely service and efficient appointment scheduling so customers can plan their visits accordingly. Please feel free to contact me directly if you would like to discuss your visit further. We remain focused on improving service efficiency and appointment scheduling. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 03, 2026

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Good efficient service and pleasant waiting area. Work was completed and I was communicated with timely. More

by tonyneal
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Recommend Dealer
Yes

Other Employees Tagged: Brooke Jennings

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Jul 04, 2026

Master Buick GMC responded

Thank you for the wonderful review, Tony! I’m excited to hear that you enjoyed our efficient service and pleasant waiting area at Master Buick GMC. It's great to know that our communication met your expectations. Our team looks forward to assisting you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

July 02, 2026

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I was very pleased with the services I received. They kept me informed and the final price was reasonable. My car was completely checked out and no problems indicated. I went to have a vacation chec More

by SANDRAWILLIAMS
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Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings , Colby Wedell

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Jul 03, 2026

Master Buick GMC responded

Thank you for your feedback, Sandra! I’m glad you were pleased with the services at Master Buick GMC. It's great to know that our team could assist you with your vacation checkup and provide you with a thorough inspection. We appreciate your support and look forward to seeing you again for your next service. Safe travels! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 28, 2026

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My experience with Master GMC has been amazing since the first visit shopping for a vehicle, until the latest service appointment. Everyone I have met has been professional and always smiling. They seem to More

by susanwaters7
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Ward, Sue Oertle, Nicole Rowell, Charles Williams, Steve MacDonald, Brooke Jennings

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Jun 28, 2026

Master Buick GMC responded

Thank you for your wonderful review, Susan! I’m thrilled to hear that your experience with Master Buick GMC has been amazing from your first visit shopping for a vehicle to your latest service appointment. We take great pride in providing professional and friendly service, and it means a lot to us that you feel valued. I appreciate your kind words, and we look forward to seeing you again soon! Thank you for choosing us! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

June 06, 2026

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Employee Rating

I received fast and professional service. I am very happy with the work I received. More

by cmabrams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Williams, Steve MacDonald, Brooke Jennings, Katie Stewart Schafer

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Jun 06, 2026

Master Buick GMC responded

Thank you for your kind words! I’m thrilled to hear that you received fast and professional service at Master Buick GMC Augusta. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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