Master Buick GMC

My experience was good friendly and professional staff. I normally go to Johnson on Walton Way. I decided to try GMC on Washington road. Didn't really like the waiting area. It wasn't cozy and no snacks w I normally go to Johnson on Walton Way. I decided to try GMC on Washington road. Didn't really like the waiting area. It wasn't cozy and no snacks were provided. I guess I have been spoiled with all complimentary snacks and drinks at Johnson, plus there waiting area is more comfortable. More

Great experience with the service department when my water pump went out. Mr Charles took great care of me and postponed his vacation on Friday to make sure my Encore with the service department when my water pump went out. Mr Charles took great care of me and postponed his vacation on Friday to make sure my Encore was up and running David and Brian were always exceptional on the phone and in person to help as well. Frank Ward always makes a point to stop by and say hello. He is like family. I am in sales so my car is my office and essential to me making a living. Thanks guys For getting me back in the road so quickly. More

Friendly and courteous Great service he was professional and knowledgeable. I would most definitely recommend this place together. We just moved to this area felt welcome an Great service he was professional and knowledgeable. I would most definitely recommend this place together. We just moved to this area felt welcome and valued More

Auto Purchase Professional sales agent. Very helpful. She usually anticipated my questions and had detailed answers. I would highly recommend the agency and the sal Professional sales agent. Very helpful. She usually anticipated my questions and had detailed answers. I would highly recommend the agency and the sales agent (Sue Oertle) More

Waste Of Time Will NEVER waste time again on this company! Found a vehicle on their website that we were highly interested in purchasing (red 2008 GMC Z71 truck). C Will NEVER waste time again on this company! Found a vehicle on their website that we were highly interested in purchasing (red 2008 GMC Z71 truck). Called prior to visit to make sure the vehicle was still available. The lady that we spoke to was unsure....put us on hold to verify with the manager. She returned and stated it was still there and to ask for the manager (Jason) when we get there. We drove 1 1/2 hours to dealership from SC. When we arrived, we asked to speak to Jason. Jason was apparently with other customers so another salesman assisted us. He said the vehicle was in the far side of parking lot. We followed him out and did not see the vehicle. The guy made a phone call and after hanging up informed us that the vehicle was in the shop being worked on because the transmission went out in it!! There is no way this could have just happened in the 2 hours we had called about the vehicle prior to arriving. So we wasted our day away when it could have been spent with a more reliable company, but it will NEVER happen again. BEWARE! More

Great Service department I took my 2012 Sierra in for a leveling kit to be installed, dropped it off at 8 am and Nick Faulkner promised that it would be ready by the end of th I took my 2012 Sierra in for a leveling kit to be installed, dropped it off at 8 am and Nick Faulkner promised that it would be ready by the end of the day. I received a call from Nick at 12:30 he said it was ready, I went to pick it up, they had washed my truck, cleaned and shined my wheels and tires. The 2" leveling kit looks and rides awesome!!!!I have oftened wondered why so many people recommended Master Buick GMC and now I see why, great service and great trucks and cars!!! Thanks again Nick:) More