Brooke Jennings
Brooke Jennings at Master Buick GMC

Brooke Jennings

Service Customer Care

Master Buick GMC

3710 Washington Rd
Augusta, GA 30907

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29 Reviews
not yet
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29 Reviews

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29 Reviews of Brooke Jennings

February 04, 2023

Dealership Rating
Employee Rating

Always treated like family when we bring vehicles here. Top notch service representatives at Master More

by Tamika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2023

Master Buick GMC responded

Tamika, thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

May 19, 2022

Dealership Rating
Employee Rating

Had to drop off early - that was no problem and was called when work was done . All the staff were friendly and welcoming More

by fkruckow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyson Johns

May 22, 2022

Master Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

April 19, 2022

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Employee Rating

Scheduled my vehicle for service at GMC Masters. They reminded me of my appointment prior to, which was very helpful. They were courteous and very professional. They corrected my issue in record tim More

by pam.gould3422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2022

Master Buick GMC responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

December 27, 2021

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Employee Rating

Thank you I am a very satisfied customer. Waiting time was just about right did not get stressed. Work well done as requested and more. Thank you. More

by Margaret.shaidi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve MacDonald

Dec 29, 2021

Master Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

November 13, 2021

Dealership Rating
Employee Rating

Master serviced my 2016 Yukon SLT and replaced a brake vacuum pump and unexpectedly the brake booster. From the initial call to schedule the service until I picked my vehicle up, everyone was easy to wor More

by jverne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Truitt , Mr. Ronald, the shuttle driver.

Nov 15, 2021

Master Buick GMC responded

I wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. I hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

October 21, 2021

Dealership Rating
Employee Rating

Very good customer service in every department I like master buick and I like my vehicle More

by serinad333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2021

Master Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Oct 22, 2021

Master Buick GMC responded

Thank you for your business! We appreciate you! Kathy Hensley, Owner Master Automotive

Oct 22, 2021

serinad333 responded

Thank you for your service

Oct 22, 2021

serinad333 responded

Thank you for service

June 19, 2021

Dealership Rating
Employee Rating

was able to fit me in for oil change and tire rotation with little to no notice Love these guys and they are efficient and friendly More

by jrgdoucet@Gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2021

Master Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 19, 2021

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Employee Rating

My family and I have purchased 3 vehicles from Master in the last 2 years. Friendly, courteous service is what keeps bring us back. Unfortunately, we had problems with my truck but they were more than willi More

by Thurman family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2021

Master Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

March 09, 2021

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Employee Rating

Perform service and had car ready on time for pickup. Serviceman was very courteous. Also was able to obtain loaner so I didn’t have to wait 1.5 hrs More

by Faye
Recommend Dealer
Yes

Other Employees Tagged: Sue Oertle , Michael

Mar 12, 2021

Master Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

February 24, 2021

Dealership Rating
Employee Rating

Everyone I meet at Master was friendly and knowledgeable. Service was quick with good results. From the person who greeted us at the door to the people who worked on the car, all were great. Even though I More

by mjcarey317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 01, 2021

Master Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

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