
Matt Burne Honda
Scranton, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,843 reviews
Ease of scheduling appointment. Friendly service and management. Clean and comfortable waiting area. Will return. Friendly service and management. Clean and comfortable waiting area. Will return. More
Cassandra & Kate are super-friendly and mechanically knowledgeable advisors. Cassandra's excellent communication skills explained why it took longer than expected bc I added an alignment to the work ord knowledgeable advisors. Cassandra's excellent communication skills explained why it took longer than expected bc I added an alignment to the work order. While waiting out front in the showroom, Mike took time & patience to answer my questions and introduce me to Apple Car Play inside one of the showroom's CRV. Being very low-tech, I did not know that Honda cars have a wireless charging station in them, so Mike charged my iPhone while teaching me to the many tech and other features of the CRV. NICE! My husband and I wish that Honda yet offered the Fit Sport which gets 42 to 49 mpg for us! I was honored to get to meet Denise (owner of the dealership) and her sons, Matt and Nicholas! I read the waiting room's posted newspaper article about the history of Denise & the Burne family & how it treats its customers and employees like family. If ever one has any type of complaint, just share it with management and your issue will be resolved quickly and painlessly. As a female, I have no fear that I will be taken advantage of due to my lesser knowledge of the mechanics of car maintenance. My husband and I trust M. Burne Honda's Service Dept. which is why we drive 50+ miles from Great Bend to have our car serviced in Scranton instead of driving to to a N.Y. Honda dealership located just north of our home. Please keep your excellent service & positive vibes coming, Matt Burne Honda! They truly do make a difference in sales &maintenance + make your customers' lives less stressful in today's very complex world! Thank you for being who you are! Dave Campfield was the best! He sold us our Fit in 2009. And his look-alike, Tom R. (?), asked me about our Aussies, having remembered us from the Dave Campfield days. I wish your survey included "excellent" as one of its choices. More
Mike Harrity and the Matt Burne Honda dealership was very helpful. They had tremendous patience trying to help us with a credit freeze. They found the vehicle we wanted & help make it happen. Very happy, tha helpful. They had tremendous patience trying to help us with a credit freeze. They found the vehicle we wanted & help make it happen. Very happy, thank you! More
Easy to work with. Same thing Same thing Same thing Same thing Same thing Same Same thing Same thing Same thing Same thing Same thing Same More
Thev are the best five star honda dealership in Scranton Pennsylvania great service,sales,diane owner is super hands on Ex: especially with customer support a credit to representing the honda brand Pennsylvania great service,sales,diane owner is super hands on Ex: especially with customer support a credit to representing the honda brand More
Great experience from booking my appointment for a factory recall, having them explain the process, all the way through completion. Eric was in contact via text the day of and for followup factory recall, having them explain the process, all the way through completion. Eric was in contact via text the day of and for followup More
It took 1 hr and 30 min to do an oil change and tire rotation. Ridiculous how long it took. And they never came out to tell me my vehicle was ready I had to go to the front desk and ask why is it takin rotation. Ridiculous how long it took. And they never came out to tell me my vehicle was ready I had to go to the front desk and ask why is it taking so long. Then they said oh let me check maybe the keys are on my desk. Awful customer service. More
Very hard to communicate with the automated phone system is not customer friendly seems like they're trying to use AI and it just puts up a barrier between the customer and the service department is not customer friendly seems like they're trying to use AI and it just puts up a barrier between the customer and the service department More
Chose this dealer as I had a recall on my car. Was very nice and friendly. Kate even brought my car to the door as I have to use a cane for walking. Kept me up to date with all that was going on. Was very nice and friendly. Kate even brought my car to the door as I have to use a cane for walking. Kept me up to date with all that was going on. Will continue to use this dealer. More