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Matthews Ford

Norwich, NY

Overview
Employees
Reviews
Vehicles
4.8
244 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away. We look forward to serving you soon!
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175 E Main St.

Norwich, NY

13815

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Showing 244 reviews

July 14, 2025

He was very professional and explained everything well. It was a great experience, and I would definitely recommend him to other people. More

by Allenglisson1715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Matthews Ford responded

Hi Allen- We're delighted to hear about your experience. Thanks for sharing! Feedback like yours reminds us why we do what we do. Please let us know what we can do for you in the future.

July 10, 2025

Nice staff. Service tech needs to be more thorough on completing job. Vehicle should not have any visible signs of work that was done. More

by keeperoffive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed
Report | Print
Jul 14, 2025 -

Matthews Ford responded

Hi- We regret to hear that you had this experience with us. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

July 07, 2025

I I had a wonderful experience at your dealership. It made me feel welcome. I would definitely purchase my next vehicle from Matthews in the future.. I will definitely recommend you to my friends and More

by williamhmurdock
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2025 -

Matthews Ford responded

Hi William- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 26, 2025

great place to buy a ford every one was so very helpful have a nice day More

by CKBEVERIDGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Matthews Ford responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

June 23, 2025

I was very pleased with the customer service. A big thank you to all who helped get my car fixed and back on the road! More

by kelly@chumskyandcollins.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Jon
Report | Print
Jun 24, 2025 -

Matthews Ford responded

Hi Kelly- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 21, 2025

Everything went smoothly purchasing the Ford F150 Lariat Hybrid Truck. Found it on Fords Web Site and made the deal over the internet and texting. More

by mrpavet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rhamses Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Fairbairn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

Matthews Ford responded

Hi- Thank you for choosing Matthews Ford for your automotive needs. We are thrilled to hear about your positive experience with our staff. Congratulations on your new vehicle! We appreciate your kind words.

June 21, 2025

Purchased car with Ramsey . Process was smooth and painless . Transaction went well . Thank you very much More

by ejamesjpfrog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Devon O'Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhamses Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Matthews Ford responded

Hi- We're happy you found Ramsey to be so supportive during your experience here at Matthews Ford. Thank you again for choosing Matthews Ford and we hope to see you again.

June 01, 2025

Everyone was very helpful and pleasant. I love my Escape. It drives beautifully. It's fun More

by banker44453
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kara
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Jun 03, 2025 -

Matthews Ford responded

Hi- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Happy driving!

June 01, 2025

My partner has had a relationship with this dealership so it was an obvious choice. Mike Grant was great in showing us the truck we wanted and explaining features of a hybrid vs regular gas powered vehicle. More

by luveebug
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Matthews Ford responded

Hi- Thank you for sharing your positive experience with us. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again soon!

May 25, 2025

Fast, friendly service. We were targeting a particular vehicle and it was out front, ready for us when we arrived. More

by klang7
Recommend Dealer
Yes
Employees Worked With
Jesse Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas Beebe, Devon O'Brien
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May 28, 2025 -

Matthews Ford responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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