Matthews Ford
Norwich, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Luke was all over it, emailing me on his days off, getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedica getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedication did not stop after the sale; without saying a word, Luke went out of his way to help me transfer my personal belongings from the old truck to the new, while I was on the phone with work. He even threw in a Matthews toy for my little girl. It's this kind of personal touch that sets businesses, and individuals, apart from the rest. I want you to know that it does not go unnoticed. More
The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features. More
Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD! More
They are awesome. Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful Very friendly. Highly recommend. I will definitely keep going there. The whole experience was wonderful More
What a fantastic sales experience! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews! Mike was knowledgeable and very prompt with all my questions. Financing was quick and easy, they even got my payment reduced! Thank you Matthews! More
Service center is very good at working with you to get you in and out with no issues. Staff is very courteous and friendly. you in and out with no issues. Staff is very courteous and friendly. More
They did a wonderful job repairing our Subaru after a deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked deer ran into our car. Jon and his crew did a great job and our car looked brand new. Our car had been washed before we picked it up, and it looked great! They printed out a whole itemized list of parts which had been replaced.. Everyone we met at Matthew’s Ford,was friendly , helpful, and competent. We would recommend them to anyone who needed body work done on their car! More
I feel the team was honest and straight forward. I would have liked to get more for my trade in but u realize my sales person had nothing to do with that. I would have liked to get more for my trade in but u realize my sales person had nothing to do with that. More
Very attentive and accommodating! ! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership! ! A pleasure to deal with! Kind, courteous and knowledgeable. True asset to the dealership! More