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Matthews Ford
Norwich, NY
243 Reviews
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices.
We want to make your visit as comfortable and as safe as possible- whether you're shopping to lease a buy a new vehicle or buy a used vehicle, servicing your current or trading in your old. We offer a clean, comfortable waiting area with charging stations, work stations and free WiFi so you can stay connected to work and home while you're away.
We look forward to serving you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 243 reviews
May 05, 2026
Jon was very helpful. He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answere He assisted with every part of the repair process, from scheduling the appointment to working with the insurance company. Very responsive and answered all of my questions. More
by JENNIFERTELESKY
Verified Customer
May 02, 2026
Matthews Fords body shop is the best of the best! I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews For I must say Jonathan was excellent with his customer communication. The body shops workmanship was great. It was a pleasure dealing with Matthews Ford. Many thanks . More
by JAMESD8104
Employees Worked With
April 15, 2026
Matthews Ford of Norwich and especially Rich Ryan really came through for me again. This is my third vehicle Rich got me into and he really knows what I want and goes above & beyond to make sure he finds on came through for me again. This is my third vehicle Rich got me into and he really knows what I want and goes above & beyond to make sure he finds one! This last vehicle was called a "Unicorn" by the sales team because a F-150 in the Lariat PowerBoost configuration is hard to get. Rich and the Matthews Ford Team acquired one from another Dealer and worked a great deal to trade in my Expedition. Rich knew me so well that the whole transaction was done mostly over the phone and when I finally got to see it in person I was very pleased! Naturally the transfer and signing paperwork was done in office but they made it fast and easy. Thank you Rich Ryan & Matthews Ford for a Great Experience. More
by Tony Napolitano
Employees Worked With
April 15, 2026
They were awesome. Found another issue and they took care of it in a day. Found another issue and they took care of it in a day. More
by TTILB
Employees Worked With
April 04, 2026
Great dealership, we are repeat customers! !! Mike Grant's a wonderful sales representative, ask for him. !! Mike Grant's a wonderful sales representative, ask for him. More
by mmmschoellig
March 31, 2026
I would like to add that Richard was very personable, kind and very respectful. We enjoyed our experience and absolutely love our new car … He answered all questions.. until he knew that I was comfo kind and very respectful. We enjoyed our experience and absolutely love our new car … He answered all questions.. until he knew that I was comfortable with the answer I certainly appreciated this! I hope he does well in his career! Because we certainly appreciated meeting him,, we’re very happy that Richard Ryan has joined your team! Richard will definitely be our go to man from now on! Please let him know how nice he made our experience! Sincerely Elizabeth and Michael Binelli More
by Stonewallacres1
Employees Worked With
March 31, 2026
Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him. I have dealt with Brian at the service department at other dealerships. You are lucky to have him. More
by dshedd
March 30, 2026
Good Hands Dealer through All State Insurance. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle. More
by beaner81_63
March 28, 2026
This was the most wonderful vehicle purchase experience we’ve ever had. Rich gets top marks in all areas; friendly, knowledgeable, authentic. The no nonsense, no pressure, highly respectful atmosphere of we’ve ever had. Rich gets top marks in all areas; friendly, knowledgeable, authentic. The no nonsense, no pressure, highly respectful atmosphere of Matthews Ford will stay with us as we enjoy our new F-150 Lightning. Thank you. More
by Debwcaster
March 23, 2026
Great to work with. Easy going and informative. Found a car that fit the bill. Easy going and informative. Found a car that fit the bill. More
by fmaynard57
