Matthews Hyundai of Schenectady

Staff is very friendly. Scott Braun is service is very professional and knowledgeable. Highly recommend. Scott Braun is service is very professional and knowledgeable. Highly recommend. More

I liked Josh, the sales person I worked with generally. He has been responsive, but the reality is he cannot overcome the other frustrations I have with the dealership overall. First of all, the process He has been responsive, but the reality is he cannot overcome the other frustrations I have with the dealership overall. First of all, the process of leasing our vehicle was insanely protracted (many hours), and included an "oops, my-bad" type of error from the business manager that resulted in the monthly price we discussed and I had agreed to being misquoted too low after hours of working through everything -- and not by a small amount. By that time, I was stuck (e.g., my ride had left and was an hour away) and we wanted the vehicle so we sucked up the not insignificant difference. At the time I thought it could have been an honest mistake, but given subsequent behaviors, I'm pretty sure I was just being naive and they just took advantage of someone who was too far gone into the deal. Given the "mistake," they promised to compensate me with free upgraded floor mats -- which have yet to come -- literally three months later. I ask regularly and they are always just about to be delivered or sent to me. They even had someone drive to my house and hour away to get a new signature because they used the wrong lease form -- and I was told he would have the mats --- but when I asked where they were, the guy had no clue about it. And still they do not come my way. Lots of "wait, you didn't already get them?" and "let me check with my manager" comments. But there's no reason to believe they will ever come it seems. So let this be a cautionary tale to others planning to lease from them -- if they tell you about a late-in-the-deal error -- it's probably a deceptive practice and you should walk away. Don't do like me and let your ride leave you stranded. Maintain your flexibility to bail until everything is done to your satisfaction. Furthermore, the vehicle is supposed to come with certain CCS charging accessories (as displayed on Hyundai's own website) and every time I ask where they are, I get a "we are looking into it with the Hyundai reps" response. They are critical to the ability to flexibly charge the vehicle and I leased the vehicle under the assumption that we would have these available for our use. This is super frustrating and again makes it feel like they were happy to get me out the door the day I got the car and the rest is my problem. And now when I ask about the adapters, I get very snippy "we told you we'll let you know when we have them" responses. Maybe I'd trust that if I hadn't experienced other points of deception with them. So even though I initially liked Josh and he was super knowledgeable about the vehicle we got, I absolutely cannot recommend working with Matthews again -- between the pricing "mistake" and the non-follow through, it's leaving a really bad impression overall. Others should beware. There are a lot of other Hyundai dealers out there. I recommend you find another. More

Service was outstanding ! Enjoyed the complimentary drinks and snacks. Howard was a perfect gentleman who showed general concern for our service. My wife and I hope to deal w Enjoyed the complimentary drinks and snacks. Howard was a perfect gentleman who showed general concern for our service. My wife and I hope to deal with him in the future. He has definitely gained our full trust ! More

Poor service on lease vehicle. Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losi Wouldn't replace bent wiper arm. Could have been received that way. No communication or solution offered other than $275.00 to replace. They are losing a customer over this. Our third Hyundai. We're going to Garvy. More

Very accommodating, friendly and they do business with a smile. Flexible with schedule. They were so fast. smile. Flexible with schedule. They were so fast. More

Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly More

Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly More

Howard is the most communicative, professional, and personable service professional that I have dealt with. He kept me informed throughout the maintenance scheduled appointment and about further repai personable service professional that I have dealt with. He kept me informed throughout the maintenance scheduled appointment and about further repairs required due to part availability. He made sure that I was transported home as not to disrupt my day. He succinctly described the issues with my vehicle, as so that I even could understand. I find that he is a great asset to your service department team! More

Marquees Johnson and Matthews Hyundai of Schenectady are wonderful ! Marquees was so patient clarifying everything with me.. filled me in on the process each step of the way. He was extremely considerate wonderful ! Marquees was so patient clarifying everything with me.. filled me in on the process each step of the way. He was extremely considerate and kind and did not think any one of my questions were irrelevant. I would highly recommend and have recommended my friends and family to see Marquees and to go Matthews Hyundai. and I love , love , love my Kona ! More