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Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,345 Reviews of Matthews Nissan of Clay
September 10, 2019
No high pressure Zak was very helpful and courteous and professional! No high pressure just honest and truthful! Great guy to deal and converse with! Answered all ques Zak was very helpful and courteous and professional! No high pressure just honest and truthful! Great guy to deal and converse with! Answered all questions honestly and with true sincerity! More
by ROBERT.BUMBOLO
Verified CustomerEmployees Worked With
Zak Ispahani
September 09, 2019
Was a good buying experience. Will was an excellent sales person. Great asset to your dealership! He made buying a vehicle a stress free experience. Every one was friendly and acco Will was an excellent sales person. Great asset to your dealership! He made buying a vehicle a stress free experience. Every one was friendly and accommodating. More
by SAPLUFF
Employees Worked With
William Holleran, Mike Pannozzo
September 07, 2019
New car purchase not sure I would make again After doing lots of test drives of various SUVs we decided on Nissan Rogue SV. Love the vehicle itself experience was good not great and at times awkw After doing lots of test drives of various SUVs we decided on Nissan Rogue SV. Love the vehicle itself experience was good not great and at times awkward. The staff did did what they’re supposed to do but but was just odd sometimes. We did take the car overnight which was great to do and drive at night to how we like illumination etc and understanding it’s car buying there was the typical sales effort. Not nearly relaxed as other dealers and at times found us thinking of going to different Nissan dealer we had visited. We made the purchase and at final meeting and pick up was kinda awkward again. Didn’t get a lot of time to go over all features. I have bought other new cars before and salesperson spent a lot of time going through all of the bells and whistles and how to’s if the vehicle. Not so much here. Waited while they were washing the car. Car came back not that clean almost like they sprayed water and called it good dirty door jambs bird poop on window and other dirty places. So certainly get delivery or had the feeling of Yeah! We bought a new car. It was ugh let’s just get outta here. lastly I understand wanting good scores but when sales person sends text messages on how much it will help them and their family to get a good score and the pleading desperation in the texts was odd like how bad just it be there to send messages like that. So much so that I also received instructions and what put and a picture of how the survey should look. Unacceptable to say the least. More
by 1DECEMBERMOON
Employees Worked With
Can’t remember the others names , William Holleran
September 07, 2019
Inspect/oil change/tire rotation Great customer service my third time buying here! Very happy with service personnel and sales staff! Only one negative is the point of sale took a lon Great customer service my third time buying here! Very happy with service personnel and sales staff! Only one negative is the point of sale took a long time each time i bought a vehicle More
by PFALLON57
Employees Worked With
Matt Ryan, Brandon Phenes
September 07, 2019
Warranty work They diagnosed my problem and took care of it very quickly. It was handled under my warranty with no additional charges. They are easy to deal with. They diagnosed my problem and took care of it very quickly. It was handled under my warranty with no additional charges. They are easy to deal with. More
by rodv83
Employees Worked With
Nancyanne Barletta, Andrew Trombley, Ronny Burghart, Samantha Hall, Matt Taylor-Netzband
September 06, 2019
Quick service, friendly and knowledgeable advisors and tech I would recommend fuccillo nissan service department to friends and family. My advisor Sam was fast and friendly with getting my vehicle written up an I would recommend fuccillo nissan service department to friends and family. My advisor Sam was fast and friendly with getting my vehicle written up and into the shop for inspection promptly. Was a pleasant service expericence for sure. More
by CoreyB
Employees Worked With
Samantha Hall
September 06, 2019
My problem is you go for one lil thing next thing you know Every time i go there i spend so much money everything is so expensive im leasing i spend so much money on the car i dont these people care about peop Every time i go there i spend so much money everything is so expensive im leasing i spend so much money on the car i dont these people care about people all they want is your money and their paycheck and im always upset when i go there i cant wait to be done with this dealership i hate it and they all looking at you like you crazy cause the spending is not coming out of their pockets More
by nstchy44
Employees Worked With
Andrew Trombley, Matt Taylor-Netzband, Brian Kiehl
September 05, 2019
Did not hold up their end of the deal. 1 star is too much. Was lied to, and given the "bums rush". Got my money, and wiped their hands of me. Promised to arrange for the windshield to be fi 1 star is too much. Was lied to, and given the "bums rush". Got my money, and wiped their hands of me. Promised to arrange for the windshield to be fixed locally. 3 weeks later, a 3rd party glass company 90 miles away contacts me saying they were notified me that they're supposed to fix it. NO contact from Fuccillo service department. Vehicle was advertised to have wireless connectivity(for phone, navigation and climate control). The salesman sat there in the car and attempted to pair his iPhone to it, and told me it had Bluetooth. Got it home(I live 90 mi. away), reviewed manual, and contacted Honda tech's, who diagnosed it as being corrupt. Salesman initially told me they would take care of it. Even provided a possible workaround(unhooking battery for a period of time, in hopes that it would reset). Then days later, told me the service dept. told him they were NOT responsible, and I had to pay for it. Salesman also told me the car was going to be completely detailed. When unhooking the battery for the workaround, I found that the engine was never detailed. Never even touched. And, come to find out, due to an engine oil life indicator provided, they never even changed the oil(it has 30% oil life), and seriously doubt they even did their 56 point inspection. I'm not sure who it was I dealt with in finance. But he was upset I wasn't willing to pay $180.00 more over the life of the deal("You know, it's only $3.00 a month"). He had to find a better deal for me. I overpaid for the car, but was willing to. It had all the features I wanted, and expected to be treated with respect, and not taken advantage of. And expected to get the car I was told I was getting. I was wrong. More
by LAZEKE
Employees Worked With
Nick Kane
September 04, 2019
We leased a new vehicle. The sales staff was very attentive to our needs and worked with us to find the best option for us. Sam was especially helpful and made himself availab The sales staff was very attentive to our needs and worked with us to find the best option for us. Sam was especially helpful and made himself available whenever we contacted him for a meeting or for additional information. More
by SWORL3
Employees Worked With
Sam Ryder
September 03, 2019
awesome !! experience went well. they worked with me to put a deal together that worked for me. would definitely recommend the dealership to anyone intereste experience went well. they worked with me to put a deal together that worked for me. would definitely recommend the dealership to anyone interested in the nissan line up. More
by samuelbisesi
Employees Worked With
Peter Ciambriello
