Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan of Clay
Liverpool, NY
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,345 Reviews of Matthews Nissan of Clay
January 10, 2019
Not a good experience Went to test drive , vehicle battery dead and had no gas. They knew we were coming. After purchase, finance guy didn’t shop for best interest rate, sa Went to test drive , vehicle battery dead and had no gas. They knew we were coming. After purchase, finance guy didn’t shop for best interest rate, said I had excellent credit so he just went to one bank (very high) we had to ask for him to look for a better rate. How’s that shopping for a good rate as our salesman stated would happen. We received the fob for our car and their was just one, we asked where the other one was and Matt said we’ll i have just one. When we purchased our car Matt the salesperson told us we needed to turn in both sets of keys. So I needed to turn in 2 sets and I only get one which was not revealed to me until afterwards. These fobs cost a lot of money!! The shift knob was worn so we wanted it replaced, Matt said they couldn’t do it but we can purchase one for $25-30. That’s sooo incorrect, I called and it’s $249!! The car never got detailed!! We picked up the car and the floor mats were exactly where we left them days before. Food and drink marks on the seats. Scuff marks on the interior all over the trunk. We live 1.5 hrs away and they knew that. I was told to bring back my car so they can detail it “better” , umm no why waste my gas to come back!! We did all the paperwork ahead of time, all we had to do was sign for finances 2days later but it ended up being a 3.5 hour ordeal and that’s with them calling us to say don’t come yet we are still detailing the car which they never did in the first place. So why we were delayed is beyond me. I’m very disappointed in the service of this dealership and now I have to spend well over $1000 to get a new fob detailing and new shift knob. Clearly customer satisfaction does not matter! More
by MTPANZERA
Verified CustomerEmployees Worked With
Matt Ryan, Karen George, John Annesi
January 10, 2019
Oil Change, Tire Rotation, Safety Check Friendly quick service ! ( My wife mentioned that the car wasn't wash like last time, sorry that I didn't mention that) Yes, I recommend this locati Friendly quick service ! ( My wife mentioned that the car wasn't wash like last time, sorry that I didn't mention that) Yes, I recommend this location Hugely. More
by RCLINCH09
Employees Worked With
Brandon Cornish, Andrew Trombley
January 08, 2019
Friendly service Was able to drop off and receive immediate service. Was kept up to date on maintenance. Friendly, knowledgable staff were able to get me in and out. Was able to drop off and receive immediate service. Was kept up to date on maintenance. Friendly, knowledgable staff were able to get me in and out. More
by JACWALLACE79
Employees Worked With
Andrew Trombley
January 08, 2019
Great experience Marc was a pleasure to work with People are always friendly to work with at this location Marc was very nice and made us feel comfortable and took the time to answer our questions we People are always friendly to work with at this location Marc was very nice and made us feel comfortable and took the time to answer our questions we didn’t not feel like we were being pushed to make a discussion on our purshase More
by Ally Walters 23@gmail.com
Employees Worked With
Marc Spatola, Karen George
January 08, 2019
Tires Went to the dealer because the system showed tire maintenance. It was just a tire rotation need. They had me in and taken care very quickly. Went to the dealer because the system showed tire maintenance. It was just a tire rotation need. They had me in and taken care very quickly. More
by KEVINHOGAN
Employees Worked With
Andrew Trombley, Matt Taylor-Netzband
January 07, 2019
They are the best Very friendly ..fast service ..I didn’t have to wait long would recommend highly ...they are the best ......couldn’t ask for a better place ! Very friendly ..fast service ..I didn’t have to wait long would recommend highly ...they are the best ......couldn’t ask for a better place ! More
by NOODLESAZIZ
Employees Worked With
Andrew Trombley
January 06, 2019
I had a car starter and trailer hitch put on my new car. I gave this rating bc they were very friendly, cooperative and efficient. When I got there they had a loaner car waiting for me. They were very quick I gave this rating bc they were very friendly, cooperative and efficient. When I got there they had a loaner car waiting for me. They were very quick about getting the work done on my vehicle. It was an overall good experience. More
by Vickie
Employees Worked With
Andrew Trombley
January 06, 2019
15.,000 mile servoce Early appointment. Showed up a little early, before a tail appointment. Got me right in and out. Very noce and clean waiting area for service custome Early appointment. Showed up a little early, before a tail appointment. Got me right in and out. Very noce and clean waiting area for service customers. More
by JBCURTIS1026
Employees Worked With
Ronny Burghart
January 06, 2019
Very satisfied It was a very easy process, Mark was very knowledgeable and patient, I didn’t feel rushed . I will recommend him to my friends. I am in love with my R It was a very easy process, Mark was very knowledgeable and patient, I didn’t feel rushed . I will recommend him to my friends. I am in love with my Rogue More
by Gingin47
Employees Worked With
Marc Spatola
January 05, 2019
Very patient and understanding My car wasn't even broken. But Adam and the guys took the time to look it over. Adam rode with me and explained what bbn I was hearing an why it was o My car wasn't even broken. But Adam and the guys took the time to look it over. Adam rode with me and explained what bbn I was hearing an why it was okay. More
by droach1
Employees Worked With
Andrew Trombley
