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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

December 07, 2018

Great shopping experience This is the second vehicle I lease here, I also serviced my previous vehicle at this location. The staff is extremely friendly and respectful, I worke More

by BIANCAGILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Ciambriello, Steffanie Bergman, Seth Parker
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for your perfect 5 star rating and for your repeat business! We hope you enjoy your new vehicle and look forward to working with you again when you are ready for your next new Nissan!

December 07, 2018

Excellent Service. Helpful staff. Job done on time and at the price quoted. Andrew did a great job. Parts got the mirror. Ashley was easy to work with. Tganks More

by nancysedlak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley, Ashley Lesperance
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle with out team and for taking the time to leave your feedback. We appreciate your business and look forward to seeing you again in the future.

December 07, 2018

Quick with not a lot of negotiation. Salesman moved right along which I appreciated. I knew cat I wanted and price I wanted to pay. Salesman made it happen More

by HOOPS7274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ryder
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for the great review and your feedback. We hope you enjoy your new vehicle and look forward to working with you again in the future.

December 07, 2018

I was taken advantage of You keep the small business people in business because you absolutely xxxx everyone when they bring their car in for fixing. This is definitely the la More

by dwightbetts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Ryan
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We apologize that you did not have a pleasant experience during your last visit with us and would be happy to speak with you in more detail in order to gather more information from you. Please feel free to contact Joe at (315)944-3201 or at jalberts@fuccillo.com.

December 07, 2018

Oil change and tire rotation, noise in back They completed the oil change tire rotation and found the noise in the back which was a loose part that probably happened when they did the paint job More

by mmhnygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancyanne Barletta, Samantha Hall
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for taking the time to leave your feedback. We apologize that the service divisor who assisted you your vehicle did not show you to your vehicle after the work was completed. We hope to be able to offer you a better experience during your next visit with us.

December 06, 2018

Great service Great help with pricing was very nice, was very good with listing what we had to do and showing us our options. Overall was a great visit to your deal More

by RICHARDH0935
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Spatola
Dec 06, 2018 -

Matthews Nissan of Clay responded

Thank you for the awesome review and for the 5 star rating. We appreciate your business and hope you enjoy your new vehicle.

December 06, 2018

Key replacement is criminal I lost my key fob for my Altima. Matt at the Service Center was excellent in replacing it. The pricing of it was robbery however. I was billed $262 fo More

by patdolan13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ryan
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback and for choosing to visit our dealership. We are sorry to hear that you are unhappy with the price charged for the part that needed to be replaced. We hope to be able to offer you a more acceptable experience during your next visit.

December 06, 2018

Sometimes takes too long. I did enjoy the free snacks someone passed around. But takes too long. I had a oil change scheduled, but was over an hour wait. More

by fmartin004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Hall
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We are continuously looking to improve our process to reduce our wait time. We will certainly take your comment into consideration when speaking on this topic. We hope to be able to offer a shorter wait time during your next visit.

December 06, 2018

Oil Change Excellent service with exception of timeframe. One o’cLock appointment for oil change, out after two! Good wash however Would use this dealer for fu More

by jeek43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steffanie Bergman
Dec 10, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We apologize for the extended wait for your repairs and hope to be able to offer an improved service experience during your next visit with us. Safe travels.

December 05, 2018

Why I choose Fuccillo Nissan Good service. Friendly people, especially Mandel Robinson and Andrew Trombley. Mandel saw that I was tired (which I was) and struck up a conversation More

by gtornabene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandel Robinson, Andrew Trombley
Dec 06, 2018 -

Matthews Nissan of Clay responded

Thank you for the wonderful review and for coming back to service your vehicle with us. We are happy to hear that Andrew and Mandel made you feel comfortable while you were here. Thanks again and we look forward to working with you again in the future! Safe travels.

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