Maus Acura of North Tampa

Jason Ellenburg was great, took his time to explain everything in detail and really did his best to get me the best vehicle with good price! Definitely will go back to working with Jason again! everything in detail and really did his best to get me the best vehicle with good price! Definitely will go back to working with Jason again! More

I was taking my car in for routine service and asked how many miles was left on my lease because with the economy change and rent going up I was prepared to shop around for a lower make and model car to aff many miles was left on my lease because with the economy change and rent going up I was prepared to shop around for a lower make and model car to afford payments. The last quote I received in January from Maus was just too high. Lee gave me the mileage and asked to re-quote. I said he could with little hope he could keep me in rage with my payments. Lee surpassed my expectations and got time the best deal I could have imagined. He really empathized and went to bat for me. I was able to leave with a new car! I’m so happy. Such a relief in these tough times when rent payments and car insurance are going up! More

Lee was awesome. A pleasure to deal with! He was very nice and accommodating to what we wanted in a vehicle. He helped us find the perfect car! nice and accommodating to what we wanted in a vehicle. He helped us find the perfect car! More

Amazing and easy buying experience. Jason and Zack are top notch! Manus Acura is setting the standard for car buying in our next normal. Highly recommend Jason as your sales consultant. Knowledgeable, a g top notch! Manus Acura is setting the standard for car buying in our next normal. Highly recommend Jason as your sales consultant. Knowledgeable, a great listener and was not pushy. More

I was so pleased with this dealership. From the way I was treated, never once pressured by my salesman with total product knowledge to the inventory available. The entire staff from introducing me to the man treated, never once pressured by my salesman with total product knowledge to the inventory available. The entire staff from introducing me to the manager, finance options and amazing coverages offered to me insured I purchased the best deal. The entire process was so professional. As well as the Acura coverages offered . Everything went so smooth having purchased many cars in the past. I was impressed and totally understand why the Maus dealership is called a family. This entire buying process was completed in a timely manner. Everything I requested when my new car was prepped was completed. My experience as a customer was amazed when I was content, very happy. More

We had a wonderful experience with Lee Houston at Maus Acura. We came in for one car and left with 2 new cars! Wonderful dealership, highly recommend. Acura. We came in for one car and left with 2 new cars! Wonderful dealership, highly recommend. More

Very well spoken dealership. Alisha my sales person was Very well spoken dealership. Alisha my sales person was very accommodating. They got me in, out, and driving the first 2021 tlx type S off of their l Very well spoken dealership. Alisha my sales person was very accommodating. They got me in, out, and driving the first 2021 tlx type S off of their lot. Overall great experience. More

Scheduled service was completed on time and service prices reflected good discounts. prices reflected good discounts. More

My sales rep was amazing. Purchasing a car from her was great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused t great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused to purchase an extended warranty. He asked (I was buying the car and PAYING for the car myself) if I didn't want a warranty BECAUSE MY HUSBAND TOLD ME NOT TO BUY ONE. What? No I am an intelligent human being capable of making my own decisions I don't need a male to tell me extended warranties are a rip off. After this experience, I would never buy from any MAUS dealership ever again. Unless you want to pay for services you don’t want or intend to use (MAUS CARE), please try to shop elsewhere first. MAUS CARE is "included" (forced) onto all vehicles. Even if you decline it, they still find a way to charge you for it ($1,999 on top of MSRP). I purchased my vehicle a month ago thinking I successfully declined it, but found out today that they “discounted” other pre-installed services (tint, door guard) to offset not fully removing the $1,999 MAUS CARE fee from my vehicle price (still paid $570 over MSRP). When I requested an itemized list of discounts on the day of purchase (because the numbers weren't adding up) they said it was not possible. Now I realize why they did not want to provide that information. I just figured they shorted me on rebates, but really, they snuck a partial MAUS CARE charge back in. Whether or not this can even be legal or not, they failed to explain how MAUS CARE works and how they’re still allowed to charge people for something they aren’t even aware they’re paying for. When I asked Angelo if I could have the MAUS CARE removed entirely and get the $570 back (since I don't intend to service my vehicle at any MAUS dealership), he said he'd have to pull my paperwork to see if I formally declined it. This doesn't make any sense because they already removed some of the fees for it, and why would I lie about declining it? It's not like I took it and changed my mind. I told Sophie from the beginning I did not want it. I would like this money back. After calling Acura corporate, MAUS CARE is a dealership service and is not technically a service warranty, doesn't seem like you can cancel it…. although on paper, it looks exactly like a service contract. TINT: please be advised this dealership is not equipped to properly install tint, but they put it on every vehicle and charge $299. Their facility is not set up to prevent dust and debris, so I was essentially told the vehicles WILL come with debris and bubbles under the film. If this bothers you, consider that. I had to bring my vehicle back TWICE to fix bugs and dust trapped in the film, ultimately having them remove the tint entirely (if I took it to my shop, they’d charge ~$100 to remove). Also, since I technically didn't pay for the tint (but I still paid the $570 mentioned above) I couldn't get a refund for it. Jim the service manager did try his best to fix this, but ultimately it wasn’t his fault the dealership can’t deliver a proper installation, even though they charge you double what it should cost. You can get the highest quality tint with a lifetime warranty at an actual tint shop for $50-75 per window, and it DOES NOT come with bugs and bubbles. Also check they didn’t install the tint a mile away from the edge of the window pane. That’s not supposed to be like that either. More

Chris T. Makes sure that all work was completed as expected. Very friendly and reasonable. I have been very pleased so far with the service. expected. Very friendly and reasonable. I have been very pleased so far with the service. More