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Loren Chateu
Refer Me
6 Reviews
6 Reviews of Loren Chateu
April 02, 2024
Service was excellent. From start to finish. I was extremely impressed with everything and everyone. From start to finish. I was extremely impressed with everything and everyone. More
by mona.sylvestre
Verified CustomerOther Employees Tagged: Alex Fajardo, Ashly Gonzalez, Luis Belen, Lily Do, Anthony Falco, Lee Houston, Jason Ellenburg, Kassidy Girdler, Alex Prado , I don’t recall the name of the people who helped me but everyone was very helpful
Helpful 
July 30, 2023
My first visit to Maus Acura, I was interested in test driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I found out after visiting another Acura dealership). After I test drove the car, he didn’t follow up like the other car dealerships I visited that week. After I got back from vacation, I went back to the same dealership. I decided to give the salesperson the benefit of the doubt. Plus I really liked the RDX. I also had my uncle come with me. He was a car salesman for over 20 years and recently retired. My uncles presence and knowledge didn’t seem to go over very well. We couldn’t come to an agreement about a car so we left. The next day he followed up. I ask about different options to get to the desired payments. He said he would talk to the finance manager and get back with me. I did not hear back from him. Two days later I reached out to him and asked if he had anything different from the finance manager. He said he did and he would email me a copy of what he had. I did not receive the copy via email. I even checked my spam. I reached out again, with my email address again attached just in case it was written wrong. He says he sent it, but I never received it and still checked my spam. After that he finally sent me a screenshot via text message. The paper he sent was the exact same paper that he showed me on Sunday. I then asked a question later that week about the terms of the lease if it was 7500 or 10,000 he did not respond. The Internet manager actually responded to my question after she realized he had not responded. I never heard back from this particular sales person. I took my business to a different Acura dealership and purchased the car that I wanted . More
by LN
February 23, 2023
Very pleasant and easy to work with. No pressure but very helpful and informative. Made a good offer on my trade in. No pressure but very helpful and informative. Made a good offer on my trade in. More
by mcunard50
Other Employees Tagged: Ashly Gonzalez
July 17, 2021
I was so pleased with this dealership. From the way I was treated, never once pressured by my salesman with total product knowledge to the inventory available. The entire staff from introducing me to the man treated, never once pressured by my salesman with total product knowledge to the inventory available. The entire staff from introducing me to the manager, finance options and amazing coverages offered to me insured I purchased the best deal. The entire process was so professional. As well as the Acura coverages offered . Everything went so smooth having purchased many cars in the past. I was impressed and totally understand why the Maus dealership is called a family. This entire buying process was completed in a timely manner. Everything I requested when my new car was prepped was completed. My experience as a customer was amazed when I was content, very happy. More
by Red driver
Other Employees Tagged: Crystal Enger, Lily Do , Zack Deleo, Sophie Meeker, JC Pagan, Tom White
November 23, 2020
We had a great experience with Maus Acura. Loren was our sales person and he was very informative when we had questions. We would recommend Maus Acura. sales person and he was very informative when we had questions. We would recommend Maus Acura. More
by vinweb
Other Employees Tagged: Zack Deleo
October 08, 2020
Big shout-out to Loren and Lily for making magic happen with my new RDX! I came in on a weekday just looking to see where I stood on my current car’s value, and after a test drive and some behind-the-scene with my new RDX! I came in on a weekday just looking to see where I stood on my current car’s value, and after a test drive and some behind-the-scenes miracles they had me out of my old car faster than I ever expected I could be, and into something I truly wanted. They even stayed after-hours to make sure the detailing was finished and that I got everything I needed from my old car. I can’t wait to come back when my lease is up! More
by Jackson.Andres
Other Employees Tagged: Lily Do
