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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.5
2,671 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,671 reviews

April 18, 2024

Good good good Good good good Good good good Good good good Good good good More

by VINCENTINFANTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Vincent! We appreciate your kind word and 5-Stars! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Tiffany is always so helpful and knowledgeable. I'm so glad she's back. Thank you! Betsy More

by oceans158b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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May 02, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Betsy! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job taking care of our guests- we're happy she's back, too! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a very blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 18, 2024

I love my car but I brought it in end of 2023. Keep in mind this was before I even made my first payment on the car. I had issues with the battery. When I came to pick my car up I was very aggress More

by BETH1412001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Maus Nissan responded

Beth1412001, we appreciate the opportunity to earn your business, and we thank you for taking the time to leave us this review. While 4 out of 5 stars seems pretty good, we were disappointed to read your review, and realize that you didn't truly have an exceptional experience with us, in the past. We apologize, and want to make it right. Unfortunately, we do not have enough contact information here to call you, so please reach out to me directly, and I will look into what happened, and how we can best serve you going forward. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Has great service and felt welcomed. Ryan made sure I knew what was coming up for recommended service for my Kia Sorento. Thank you. More

by Sung.m.yoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 02, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Sung.m.yoo! We appreciate your trust, and we thank you for taking the time to leave us a review. Ryan does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 18, 2024

They are professional and hard working. I feel safe and comfortable with them while I wait there. More

by Art.teacher.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Dodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsey Davis
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May 03, 2024 -

Maus Nissan responded

We love our customers and we are glad that it shows! Please let us know when you need us again! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Sal my service man excellent. He helped me as much as he could. The car rides fine More

by Kathy Ryan.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Maus Nissan responded

Kathy, Sal is one of our best and his customers are too! Thanks for trusting us with your business! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Mary is great! She listens to you and gets you in and out. I am very unhappy with Maus! I can’t believe you are charging a 3% fee to use a card!!! You change en More

by PATTYANN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Patty! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing ! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 15, 2024

Went for oil change and tire rotation. Charged more than they should have. Advertised a free car wash but this is the second time being there that they didn’t wash my car. Extra fees for c More

by Ruthtaffy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Maus Nissan responded

Ruth, we can see you are upset, and apologize for any frustrations. Simply put, someone here forgot to send your car to the wash- it shouldn't have happened, but it was only human error. We'd be happy to get your vehicle cleaned up for you - just let us know you're on your way- and we'll get it refreshed, in no time! Unfortunately, because bank fees have gone up, there currently is a surcharge for using credit cards, but there is no fee on using a debit card, or cash. You are correct, we do not accept personal checks, as a policy. If you have any other questions, please contact us directly, and we'd be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
March 31, 2024

Axel was changed under warranty, and three years later it needs to be changed again. The "lifetime oil changes" were changed by the service department to three times a year. More

by bach_and_son3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Maus Nissan responded

Mr. Bachand, we can see that you are frustrated, and for that, we apologize. We are confused; however, because we have no note in our system that we ever recommended you needing another axel. From reviewing your service history, we do see where we replaced your first axel under warranty, at 32k miles, back in October of 2020. Then, the last time we recorded you visiting us here, was back in August of 2023. In the time between the axel and your last oil change, you had driven an additional 50k miles, but other than the oil chance, there is nothing here about needing another axel. Service has not changed anything regarding the MausCare policy. We will reach out to you as soon as possible, in order to clear this up. Please let us know if you have any other questions, and we will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
January 19, 2024

Don’t buy from this dealer ship . they have 2 locations .this place is overpriced.$209 per hour .they lie with a smile.I bought from them and was lied from the beginning. Sales people More

by Josephrego68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Josephrego68 responded

Thieves

Jan 20, 2024 -

Maus Nissan responded

Mr. Rego, Respectfully, we have chosen not to do business with you. While we have to sometimes give news you may not like, Yelling, Cursing, and acting violent towards employees, especially young ladies, is something we do not tolerate. You are not welcome at any of our four locations, and will be trespassed. -Sincerely, Maus Management

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