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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.5
2,748 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,748 reviews

April 18, 2024

Essentially, the jobs I went in for wasn’t completed. I went back in the have the job finished; and I was going to be charged again for a job that was already paid for. So the experience was just not goo More

by AL_UNVERICHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We can see that you are frustrated, and we apologize if you've had a bad experience. We want a manager to look into this as soon as possible, but we will need a little bit more information to look up your visit, and be able to reach out to you. Please contact us at your earliest convenience, and we will do our best to address your concerns, and make things right. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Great people . .Great Service Always a pleasure working with James. He is very professional and explains everything in detail. More

by GUY-LEINBACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Guy! We appreciate your trust, and we thank you for taking the time to leave us a review. James always does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
April 18, 2024

everyone was great that’s why i go to maus for my service, bought multiple vehicles there also. More

by Migenak8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Maus Nissan responded

Migenak8 thanks for the 5 star review and we think you are great as well! We appreciate you!

Helpful
April 18, 2024

The service people were courteous. The work was done quickly. The loaner offered was clean. More

by carlabmorrow
Recommend Dealer
Yes
Employees Worked With
Milton V, Nacca
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Apr 25, 2024 -

Maus Nissan responded

Thank you very much, Carla! Here at Maus Nissan we value you as a customer and appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thank you again for your support, and have a blessed day! Sincerely, Maus Nissan

Helpful
April 18, 2024

Great service, helpful staff. Sal always takes care of my vehicles. On my second car from Maus Nissan More

by SEKOUHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
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Apr 24, 2024 -

Maus Nissan responded

SEKOUHENRY thank you soo much for trusting us with your service needs!

Helpful
April 18, 2024

I take my Altima here and Sal is the best service guy there. He never disappoints and is very attentive to what you're saying about the needs of your car. More

by NAUGHTYSIN269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Maus Nissan responded

NAUGHTYSIN269 thanks for trusting Sal with your Altima and glad we have not disappointed you!

Helpful
April 18, 2024

Exelente servicio, siempre salgo satisfecho,buen trato y lo recomiendo a todas las personas, nunca e tenido problemas More

by delgadob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Maus Nissan responded

Gracias por tu reseña. ¡Nos complace que esté tan satisfecho con nuestro servicio y apreciamos su recomendación! ¡Que tengas un buen dia! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Pushy salesman. Add on a bunch of unnecessary things to your total. Very rude finance managers More

by TAYYEBMAILK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Maus Nissan responded

We understand that you are upset, and apologize that things did not go the way we all had hoped. Management has reviewed your deal, and will contact you, if they haven't already. Please let us know if you have any other questions, and we will be happy to help address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Always consistent. Very try to make me purchase anything I don't need or want. John always explains what I need. More

by jmorrell7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Maus Nissan responded

Jmorrell7, we're happy you found our staff to be so helpful during your experience here at Maus Nissan, and John in particular- he does a phenomenal job! Thanks for taking the time to leave us this review, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Slowest service I have ever experienced. Ac Sani left an absolute mess in my vents and around my dash. More

by MCONDENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Maus Nissan responded

We can see that you are disappointed with your service, and for that we apologize. We are having service management review your visit, and a representative will be reaching out to you as soon as possible, to see how we might turn this around for you. Please know that you are already invited back, at your convenience, for us to clean up anything left behind by the AC sanitizing service. Do not hesitate to contact us if you have any other questions, and we will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
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