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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.5
2,761 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,761 reviews

July 19, 2021

Tiffany is the best service advisor. I’ve been getting service every 6 months. I always ask for Tiffany because she always detailed. They call with reminders. More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pat! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
July 19, 2021

Very bad experience. Could not reach service advisor after 7 attempts. Charged $180 for diagnostics. 2009 Murano Driver’s door wouldn’t open. Maus proposal to fix was $2,600. Car returned to me with gr More

by jparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Maus Nissan responded

JParadise, we can see that you are upset, and apologize if you've had a bad experience. I spoke to service about this case, and was informed that the quote you were given was for a 'worse-case scenario' if the door panel were to also break during repair, and need replacing, which we thought likely- given the nature of the damage to your door. We certainly apologize if there was any grease left behind, and we'll be happy to clean that up for you. We will have a Service Manager reach out to you, and see what else we can do to make things right. Thank you for brining this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 21, 2021 -

jparadise responded

Worst case was never mentioned to me. I was told the door panel would be destroyed during the repair. The absurd cost I was told exceeded the value of the vehicle. I didn’t believe what I was told (a cost of $2,600 to repair a door that wouldn’t open) so called another dealer for 2nd opinion. They said they could get into the door without destroying the panel. They repaired my door yesterday for the $1,400 that they had quoted including a new lock/actuator assembly. Not sure what to say. Maus really let me down.

Helpful
July 19, 2021

Got ripped off! Sold us a used car for more than a what new one costs without even showing us a new one or giving us that option! Not happy!!! More

by enhanced2000
Price
Recommend Dealer
No
Employees Worked With
Drew Ruggiano
Other Employees : Aldo Rrethatakaj
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Jul 21, 2021 -

Maus Nissan responded

enhanced2000, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Manager reach out and see if there is anything we can do to make things right; however, there is not enough contact information in your post to be able to reach out. Please call me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
July 18, 2021

No one listens and JD in finance was rude and kept on interrupting me when I had questions. I WILL NEVER BUY A CAR FROM MAUS AGAIN More

by Kirwoodward25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ginley, Jovannie Jimenez, JD Castle, Demetrios Klindonas, George Kazary
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Jul 21, 2021 -

Maus Nissan responded

kirwoodward25, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Manager reach out and see if there is anything we can do to make things right; however, there is not enough contact information in your post to be able to contact you. Please call me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
July 17, 2021

My A/C is not working correctly and they found nothing wrong. So I an left with a car with air at 50%. Not good More

by Pilmx5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Maus Nissan responded

Pilmx5, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out and see if there is anything we can do to make things right; however, there is not enough contact information in your post to be able to reach out. Please call me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 21, 2021 -

Pilmx5 responded

And of course no one responded to me as stated. What a shock!!

Helpful
July 16, 2021

On July 10, I brought my car in for maintenance and to have another full diagnostic done of my vehicle to check for a persistent noise that my family keeps claiming they hear, even though I never hear it. More

by Ollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ollie! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany and Katrina both do an amazing job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you and your family, for years to come. Please let us know if there is ever anything we can do for you. And if there are ever any more mystery noises in your Murano, we'll be here waiting to help! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Helpful
July 16, 2021

Mary is very nice and knows her job well treats you like she knows you. She is also very helpful with any and all questions and her answers are told to you so that you understand it. More

by 2289robertsbob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary service
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Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Roberts! We appreciate your trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Helpful
July 16, 2021

Their the best. Everyone very respectful and help. Excellent service. I have tree other family members getfing service there. I feel like they really care about the customer. More

by lelandclayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, lelandclayton! We appreciate your trust, and we thank you for taking the time to leave us a review. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 19, 2021 -

lelandclayton responded

I have a on going problem with my frontier. I keep going back and its still not fixed. We payed for a fix before and now its starting all over. That hurts my Spirit. Just praying for a positive and final fix.

Helpful
July 16, 2021

Efficient, friendly service with a concern for my time. This is a great place to do business. The inky problem is this survey. It should allow me to input what I want not require additional input More

by DReed10727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chabator
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna Bollinger
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Jul 16, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, DReed10727! We appreciate your trust, and we thank you for taking the time to leave us a review. The minimum words thing can be frustrating, but we really do appreciate your feedback! Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

Helpful
July 16, 2021

I always buy my car is there for a reason the service the people the satisfaction. Always matching me to the right car I've always been satisfied More

by wcameron217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ginley, Aldo Rrethatakaj, Carrie Poulsen
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Jul 17, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, wcameron217! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are overjoyed that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
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